"First experience in a limo. Excellent!!! Our driver, Rodney, was very friendly and helpful. We all had a great time together. He was very prompt and his quick thinking and ability to back up the limo in the stalled valet line was very impressive and helped us to not miss our concert. We
were celebrating a 13th birthday and Rodney was, also, great with the kids!"
"After 35 hours of travel back from Africa, I had a reservation booked to pick me up from JFK by a BMW 7 series. We landed at 8:20am, which is when I first spoke to the driver. I told him I needed to go through customs and would be able to meet him about a half hour later to be picked up. I again called him at 8:55 AM to let him know I was ready and made it through customs. I told him I didn't have any checked luggage so I would be quick to get to the pick-up location, which he told me would be the departures area of the airport. He told me it would be about 15 minutes for him to get to the departures area of the terminal from the garage where he was parked. At 9:20, he still did not show up, so I called him. No answer. 9:30, still no sign of the driver, I called again, and again, no answer. Finally at 9:35, he called and said he was stuck in the garage due to bad weather. Yes, there was bad weather. But that is simply no excuse to leave me waiting for 40 minutes without letting me know he would not be able to pick me up. I ended up going back downstairs all the way through the airport to the arrival section to the taxi stand. I got into a NYC taxi. A Prius. Yes, the weather was bad, but a Prius had no problems getting me home. BMW 7 series vs. a Prius. Which car is better?
Was the driver simply trying to stall and eventually get to me so they could still collect the fee? Or was he simply that inept to not simply call me the moment he realized he would not be able to get to me?
Either way, after 35 hours of travel, all I wanted was to get home. They had my flight number, and knew what the weather was. There is no reason they could not plan accordingly to make sure they were at the terminal in a timely manner to pick me up. The day I left on the trip the weather was equally bad. They wisely sent a town car rather than the BMW to get me to the airport. Why didn't they make the same decision with this trip?
Also, I tried calling the 203 area code number for their office several times. No answer ever. Unacceptable.
Definitely will never use these guys again."
"Unfortunately the driver has chosen not the best way to get to Newark airport from LI: we had a delay for over 1 hour due to the terrible traffic jam near the Washington bridge, then we went through two tolls which could be avoided if he used another shorter and straightforward route. The driver also had one small moving issue on the road with changing lines in the beginning of the trip. "
"I was very happy with the service. Driver was very friendly and professional."
"The driver (Rodney) was extremely nice. He was punctual and helped each of us in and out of the Limo on a very icy day. He made sure we were all comfortable inside the Limo as well. My only surprise was that I booked a black Limo and a white one appeared. It felt 'wedding-ish' but at that point there was nothing I could do. "
"Driver was on-time, professional and courteous. He was extremely friendly and I was very satisfied with him and the vehicle. I will ride with them again."
"Me and my family had a very early flight out of JFK. Was a little concerned since it was my first time using them. Time was on time and got to the airport without any problems. Booked them on return as well and got upgrade to their stretch limo from a town car. Will definitely use them again. Compatible prices and good service. "
"I had a great time. Driver was on time and car was very clean. Very affordable as well. firstname.lastname@example.org do business again"
"Driver never showed up...nearly missed my plane.
Called the Owner (Welsday Ponte) who apoglized and offered to send me an other drive 45 minutes later....which was going to be too late.
Also offered to reimburse me for my fare. Despite numerous promises that the "check in the mail", company never followed through on their word.
WILL NEVER USE THEM AGAIN!"
"This was a nice ride with a nice driver and the equipment was in nice standings."
"not sure if it was a fluke, but my driver (do not know name) was on his cell talking and texting while driving down I-95. "
"Driver was late. No bottled water. Driver got lost at the destination city because she was not using her GPS. "
"Prompt, safe and courteous driver. Clean comfortable vehicle."
"Driver was on time and friendly. He drove safely. Unfortunately, the car was a worn out and had a funny odor."
"We love the service provided by Rez Ponsible Limousine. They are punctual, extremely courteous and professional. It was a pleasure taking their limo service to the airport.
We would recommend them highly."
"Used round trip to JFK. I actually screwed up the date and they (Wesley) were very accommodating Pick up was right on time (and very early in the AM). Airport pick up was also good, minor confusion as to the terminal but no big deal. Would certainly consider using Rez Ponsible again. "
"Such a pleasure! The driver was early, professional, courteous, and drove safely. The car was clean and in great condition. Mr. ponte was a pleasure to deal with, and the price was the best I found by far. Keep it up!"
"Impeccable service, spotless vehicle. Owner arrived with perfect Mercedes SUV for me and my guests right on time, and always remained within 5 minutes of the restaurant. Moreover, the price was extremely reasonable for the time and service delivered.
Not a single thing I could fault; would book again with RL/Welsday Ponte in a heartbeat. "
"This was my first time using the Rez Ponsible Limousine company. I was very pleased with the service. Things weren't looking good at first when our arrival time was pushed back about half an hour. Our driver (Mr. Ponte) waited a total of 45 minutes and didn't charge us a dime extra. The ride home was very smooth and even an upgrade of what we paid for (while still paying original price). He was a great host/driver and I will definitely do business with him again soon. "
"The service was great. The limo was perfect and the driver was very courteous and attentive to our needs. He showed up on time, early actually and was very patient waiting for us. He took us to our destinations in a timely manner and made sure we knew how to locate him when were done with our event. This was my first experience riding in a limo and I must say my friends and I were very pleased. I would most definitly recommend this service. "
"Great service. Driver was on time and did a great Job. Very satisfied with the car and experience"
"I've used Rezponsible a number of times and they have always provided excellent service at the best price. I've had them in a situation where my flight was cancelled and rescheduled a couple of times during the day and they stayed in close communication with me and showed up at an alternate airport 5 hours later than originally scheduled to accommodate my changes. They have always been on time, neat and clean, and have used GPS well to get to the destination in a timely manner. "
"Outstanding service at a competive price. Picked up in a timely manner at both ends of the trip. Wellsday (the driver/owner) was polite and helpful with my handicapped wife.
"Our driver Marlon was prompt, courteous, and responsive. The price was reasonable, the car was clean and odorless. Marlon knew where we were going and the best was to get there. Could not ask for anything more!"
"I needed car service for both ends of my trip to Scotland. I was picked up on time in Poughkeepsie and delivered safely to JFK Airport with plenty of time to check in for my out-going flight. While in Scotland my return plans changed and I had to e mail the owner and ask for alterations ( I was now returning to a different airport on a different day). He was wonderfully accommodating and helpful and he re-arranged my return car service for me. After a series of frustrating events prior to returning to the states, I was able to relax and have piece of mind knowing that a driver would be waiting for me at Newark Liberty Airport. When I was ready to go home, the same kind and responsible driver was there waiting for me and he brought me back safely. Welsday was polite, professional, and ALWAYS ready to answer my questions, e mails, and phone calls. I am so glad I used this company and would do so again. Much gratitude to you, Welsday!"
"driver was on time and courteous. actual charges are always higher than quote."
"driver was on time and courteous"
"Called the company and owner Welsday was very helpful. Answered all my questions and felt comfortable booking with them. Thanks for the service. Will definetely use them again. Great prices too"
"I was quoted a rate of $109.50 but was charged $138.90 for an airport pickup. "