Customer Support

General Limos.com FAQs

Limos.com is the largest online marketplace for scheduled private car services. We partner with thousands of ground transportation companies to bring you limo and car service at a great price for any occasion. Similar to flight and hotel booking sites, our limo companies compete to win your business.
If no results appear for your search it could mean a few things. It may mean that our limo operators in your area are currently booked and unavailable for the specific dates for which you are searching. We recommend trying your search again at another time to see if availability has opened up in your area. If you have searched a few times and are still not seeing any results, this may mean that we do not have any limo providers in your area at this time. We are constantly working to expand our coverage, so please check back regularly to see if we've added providers in your area.
Your email address is kept confidential and is never sold or provided to a third party. It will be used to communicate details about your rides, including your search summary, confirmation, know-before- you-go, driver details, or when we need to communicate other important details about your ride. We also use your email address to send you promotional offers. If you prefer not to receive the offers and discounts, you may opt-out by clicking here. (Hyperlink to http://deals.limos.com/subscribers/OptOut) When searching for a leisure type ride, your contact details will be provided to limo operators who may compete for your business via an email relay through Limos.com.
All operators have been pre-screened to ensure they meet our uncompromising overall quality standards and have valid, up-to- date insurance and operator permits. Additionally, we rate each operator by service class to ensure you know exactly what you are getting.
All of our customers have the opportunity to rate and review the service received by the affiliate that provided service for their reservation booked through Limos.com. These can be accessed by clicking on the ‘Reviews’ link under the name of the affiliate in your search results.
You can rate and review a limousine company through the survey link that is provided on your final receipt.
If you wish to be removed from our mailing list, click on the unsubscribe link at the bottom of the e-mail message. You will still receive important communications for any reservations you have with Limos.com.

Customer Accounts

When you book on Limos.com for the first time, you will be prompted to create an account by simply adding a password. By creating an account, you will be able to view past and current reservations, update account preferences and make changes to your account information and upcoming reservations.
When making a reservation on Limos.com, choosing the ride type most suitable for your event needs will ensure the most accurate pricing. To assist you we offer pricing based on the specific special occasion event (such as a wedding or prom), airport, point-to- point and hourly rides. If you are unsure of what ride type to select, please call customer service at 855-871-8561. One of our ride consultants would be happy to guide you through the reservation process.
From the Limos.com home page, click the "Sign In" link at the top of the page. On the Sign In page, click the link for "Forgot your password". Enter your e-mail address and click Submit. You will receive an e-mail with instructions to reset your password.
In order to view your past reservations, you must have created an account prior to completing your reservation. Then simply login to your account from the Limos.com home page. From there you can click on My Reservations button located in the top right corner of the page to view a list of all of past reservations booked under your account.
You must first create an account to store and update credit card information. From the Limos.com homepage, login to your account. Then click "My Credit Cards" in the navigation menu on the left side of the page. From here you can add, edit or delete your payment method.
Yes. When you are logged into your Customer Account and conduct a search, we will automatically save your addresses for future bookings. You can view and manage these addresses by logging in to your Customer Account from the top right corner of our homepage. In the navigation menu on the left side of the screen, click on "Manage Address Book". When you are in the process of booking your next ride, you can access these saved addresses by clicking on the icon located on the right side of the pickup location field in the search box. Clicking on this icon will bring up a list of your saved addresses.

Reservations

Please verify that the credit card information entered is accurate.

Your transaction may not be processed if the billing address entered on Limos.com does not match records of your financial institution. Please ensure that the billing address entered for the credit card matches the address on file with the credit card company. If you're using a corporate credit card, the billing address may be your company's address. If you recently moved, this may be your previous street address.

Some company purchasing cards (P-Card) may have restrictions on the transaction category for Limos.com. You may have to contact your credit card company to ensure that your credit card is permitted to process this type of transaction.

Your transaction is completely secure and Limos.com cannot see the details of why the transaction was unsuccessful. We suggest that you try using a different credit card if your first method of payment is not working.

From your confirmation e-mail, click on the link to "VIEW, CANCEL or CHANGE your reservation". When viewing your reservation online, click the blue Change button. For any field that can be edited, click the gray text box and make the desired modification. Click the blue Update button to save your changes.

If you assistance changing your reservation, please contact customer service at 855-871-8561.

From your confirmation e-mail, click on the link to "VIEW, CANCEL or CHANGE your reservation." You may also login to your account where you will see your existing reservation. From here you may change or cancel your reservation. To cancel, you will click the red cancel button. Please keep in mind that your cancellation will be subject to the cancellation penalty disclosed at the time of booking.

If you assistance changing your reservation, please contact customer service at 855-871-8561.

If we are unable to confirm the reservation with your chosen service provider, we will immediately refund any collected deposit.

Once the reservation has been confirmed by the limo company, the deposit is non-refundable. If you cancel your reservation before the cancellation penalty window, Limos.com will hold the collected deposit.

Once the limo company closes your ride for payment, a receipt will be generated immediately. Typically, receipts are generated in less then 48 hours from the completion of the ride, however, in some cases, it may take up to 5 days.
Your quoted includes the base rate, taxes and gratuity. You may be quoted an hourly or a flat rate. A rate that is calculated ‘hourly’ is garage to garage pricing and is based on the estimated drive time between destinations. A ride priced hourly will be billed by the actual amount of time it takes your driver to complete the ride, garage to garage. A flat rate is not dependent on drive time and is simply a flat fee for transport between destinations. Please note that additional fees and charges may apply to your ride. If you incur additional fees, your credit card will be charged for the actual ride amount (ride estimate + extras) after the ride is complete. Please refer to our list of additional fees.
For upcoming rides, or a ride in progress, call us 24/7 at 855-871-8561, or for questions about past rides you can email customerservice@limos.com
You can always call or email us to provide feedback. For your convenience, there is also a feedback link on the website at the bottom of the page. You will also receive a link to a customer survey in your final ride receipt so you may provide feedback on your ride and experience booking with LImos.com.
This service provider currently does not accept bookings from limos.com. They request that our customers call the Operator to get the specific quote that the customer requires.
 

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