"Plane was 45 minutes early and Angel was there. He drove well and I was home before my plane should have landed. Great."
"Mike was friendly and professional !! Vehicle and Mike were clean and great !!"
"The driver was prompt and very courteous!"
"I have used this service a number of times but this time it was for a guest at my home. I had to change the time because we realized that the airport would most be likely crowed due to the Superbowl people leaving Vegas. It was no problem. The driver arrived promptly and took my friend to the airport. He told me that the driver was very nice and got him there with no problem. He commented that the service was excellent. I will certainly use you again!! "
"Troy was very professional and personable."
"In my past experience we have had a driver hold a sign so we knew where our car was, the event ended early so we had plenty of time to find him. We found/approached him before I had to text him. Our driver stated I never left a contact number even though I rec'd a text from you all.He also took another route (back streets but he passed our turn off) which is fine but when we said I think you have gone a little too far up the street he stated that we should have told him and made a snide comment about how he assumed we would know where our house was. I was not impressed with his attitude. We were polite but he seemed very defensive from the get go and not very personable. I still tipped him for the ride (even though it was included) but I think he needs to work on his people skills, It was not cheap for a one way drive that took 20 minutes so a little bit more friendly customer service would have made it worth it."
"He was there waiting for me as I entered baggage claim and was super. Knew exactly how to get to my home. A perfect ride. Thanks."
"Absolute professionalism, friendly, helpful, outgoing, accommodating and courteous."
"Prompt and courteous"
"Very friendly, on time, and helpful."
"Our driver was awesome and helpful. He had to take us out to the boonies on New Year's Eve and was a great sport about it. :)"
"My boss walked past a line of chauffeurs, none of whom had his name on the cards. He called the line to find his driver, was on hold for way too long and when he was finally able to speak to someone was told that they were having trouble contacting the driver. When he finally was able to find the driver, he was told that the driver was with the other chauffeurs that he had walked past earlier, which was not the case. I will not be using your services again."
"ODS Transportation was great. My experience with Cheryl is always great and I try to use her for my transportation needs when I visit Las Vegas. "
"I was confirmed for in-terminal pick up. When I came out of security, there were some drivers there... but none holding my name. So Plan A failed. I called the number they'd given me (twice) and they didn't pick up... so Plan B failed. Having failed both Plan A and Plan B, and having run out of options, the choices are (a) stand around waiting and hoping and (b) go get a cab. So I have no idea what their cars or drivers are like, because I ended up taking a cab. I called their number again while waiting in the cab line and no one picked up then either. "
"Excellent ride very plesante "
"Our driver was the best ever, we will use UDS now for all our Vegas travel."
"I booked a vehicle for 12 people and it only sat 10. Two had to take a separate vehicle - false advertising and poor service"
"Colleen was exactly where she was supposed to be when I arrived. She was friendly and courteous and did a good job of getting me where I needed to go."
"The driver was perfect. I needed to get to a meeting immediately so he dropped my luggage off at the hotel and texted me the luggage tag. AWESOME!!!!"
"The ride overall was good. This was a Prom date for 10 Seniors and the driver took advantage of the kids and dropped them off a half hour early. It has been vertiually impossible to rectify the overcharge several e-mails and phone calls. I will never use them again."
"Great service. The driver was excellent and very helpful in planning our stops around town. Will use again."
"I was very impressed with Dan and John. Their communication was wonderful and my company trip went better than expected! Thank you!"
"Just wanted to reach out and express our appreciation for the fabulous job you and your team did in handling our high maintenance group."
"My wife and I would like to express our
sincere appreciation to the service afforded
to us by ODS on our recent stay in Las Vegas.
We liked our chauffeur (Norm) so much after
being picked-up at the airport, that we hired
him and ODS to drive us around the area one
day during our week long stay. He was
terrific and the price was very reasonable. "
"We were picked up at the Venetian on 6-10-08 for transportation to the airport. Our driver was "Garrett". Soon after being dropped off at the airport we realized that 1 member of our group of 3 had left a bag on the van. My friend was rather upset and much to our surprise about 15 mins later Garrett was telling me he had found the bag and turned it into to the ticket counter. Garrett certainly went above & beyond my expectations and desrves kudos for a job well done!! Thank you. "
"I just wanted to let you know that I had THE MOST positive experience with ODS this past weekend. All the drivers were professional and the greeters were on the ball. Honestly, this was the 4th conference we have done for the Bayer group, and Las Vegas was the most successful thus far! "
"I wanted to take a moment to thank you & your staff for your recent assistance on our last minute program (also during CES). While it was a small transfer, the client had high expectations and your staff was especially helpful ensuring our program was a success. Lisa was patient and supportive when I had to make MANY changes over the phone; I truly appreciate that! "
"I just wanted to thank both of you for a great experience during our YPO Forum retreat. The transportation was executed flawlessly and the drivers were very courteous and professional. I also appreciate the help with retreat ideas and introducing us to Sundance Helicopters."
"I wanted to tell you what a great experience we had with our driver Bryan last night. He was very cordial and extremely prompt. He did a great job!"
"Thank you so much for all of your help yesterday. I can't tell you how much we appreciate it --- it's no wonder why my friend had such great things to say about ODS. The driver was very professional and courteous, and very patient with our filming schedule :)"
"Just a quick note to say thank you for having David on the Mutual group program who coordinated the transfers to the satisfaction of the client and the specs that I focused on. The pick ups and returns went smoothly and without incident.
I would like to let you know about the excellent service your mini-coach drivers provide to MERIN and our customers. They are always on time if not early. Since we are given their cell numbers by dispatch, we are able to speak with them when they arrive at a hotel to pick up our guests so that we can confirm the numbers on board before they depart and/or direct passengers to their vehicle’s exact location.
The drivers are very courteous, patient and understanding when our groups are running late or finish early. Before departing they always wait for a MERIN staff member to release them even though many times passengers are pushing them to leave immediately. Often they have gone above and beyond by adjusting their routes, bringing back lost items and managing luggage left on their vehicles. They are all focused on providing excellent customer service.
We at MERIN sincerely appreciate all of their efforts.
This letter is to recognize and thank your staff for an outstanding job and impeccable service during the Kitchen and Bath Show held May 10-12, 2005. My dealings were mainly through Nathen Waldschmidt who put together the entire itinerary and then stayed on top of it with confirmations and constant changes provided by me and/or my staff. As asked for, the drivers contacted me with each pick up and drop off which put my mind at ease. The person you were transporting is the CEO of one of the largest companies in Europe and he personally came to me and said, “This is the best car service I have ever used”, besides the car service, Nathen also coordinated mini bus service as well as motor coach service and all were handled without a glitch.
Please forward my sincere thanks to all of those who were involved, especially Nathen.
International Expo Service, Inc. "