"The driver and vehicle were great. The overcharging was not. If I am not reimbursed for the extra charges, I will advise others not to book with your company. We have proof of when we signed off our check and when we were picked up. If anything, we were under our allotted time. "
"Your drivers are always professional, dressed well, and very knowledgeable. Will definitely keep using your services! Thank you."
"Limo arrived early, driver was very professional, limo bus looked new (comfortable, clean). Overall the service and ride was exceptional. I would use the service again!"
"I received texts and e-mails ... unfortunately the driver never showed up. And, to top it all off, you have charged my credit card for the ride and I am now fighting to get my money back!"
"I did not receive a call from Jet to confirm my pick an hour before pick as I was told that I would. I called them 30 minutes prior to pick up to confirm. 2 out of 4 of the Champagne glasses had lip stick on it. I had to call the office at pick up time to find out where the driver was. He was in my drive way and didn't notify me. "
"Tim Garrett (driver) did an outstanding job!"
"Steve was excellent friendly personable we had 9 passengers and he joined in with the fun conversations we had a great time!!!"
"The water provided was in lukewarm water, no ice. The console for A/C control was not either working or we just didn't know how to use it. When we got to our destination, everybody was completely sweaty."
"Arrived a bit before time, courteous, helpful and pleasant. "
"Friendly driver; punctual & professional."
"We arrived slightly early-fortunately so did our driver. He helped with bags, made good time getting us to our destination, about 30 miles away."
"Friendly driver; arrived 15 minutes early; vehicle was excellent; no issues at all!"
"Driver was spot on time even with an earlier request. Got us to the airport faster than we thought! Great driver. Would use again"
"Very friendly and professional. Great!"
"Our driver was very accommodating and made the trip a lot of fun"
"everything was very smooth. very nice driver cut too."
"Driver was excellent in getting us to our several destinations ahead of schedule. "
"Driver got lost twice which caused us not to be able to go to our last destination prior to going home and then I was charged .25 extra for being over. Also the driver dropped my daughters brand new iPhone 6 and shattered the screen"
"We rented a vehicle for 12 passengers on prom night in Sedona, AZ. The vehicle was of great quality (Dodge Charger Limo). The driver was very prompt with the schedule given him and very friendly. We were impressed with the extra cooler in the rear trunk of the vehicle for the overflow drinks loaded into the limo for the kids. We had no problems and the overall experience was a wonderful one! Definitely plan on using Jet Limousines in the future! "
"Buyer beware! I booked this company to take me to the airport on 12/19/14 - I was taking a red-eye flight back east for the holidays. I was sent my drivers contact info via text, along with reconfirmation for my 930pm pickup. They never showed up. By 10pm I called Limos.com after trying to call the driver with no answer, and was told that the vehicle being used for my ride had "equipment issues" and I would not be picked up!! Seriously?? I had to give 1 star to complete this, otherwise, it would be a -10 rating!!!!! Merry Christmas to me!! "
"We had a great driver! Would recommend your service to anyone."
"Billy & Team-
Thank you again for everything.
Alison & I, along with all of our family and friends, had a wonderful time at our Wedding.
Thank you again for all of your hard work-"
"Everything was great. Everyone LOVED Arnold. He was good to us all and he was a VERY good driver. I misread our itinerary a couple of times, but he was very willing to match the change.
As far as JET Limousines, it was perfect from first contact to now. We really so appreciate your patience and assistance throughout the entire process. I am very glad that you were able and willing to accommodate us. "
"Thank you so much for your service during our trip to PHX! Driver was great!
Thanks and you have us for next time and our recommendation!"
"Everything was excellent! Your drivers were super friendly, courteous, and prompt. Your vehicles fit perfectly for my group. Thank you again! Will definitely use your fantastic services again in the near future!"
"Thank you! AMAZING SERVICE! "
"I may never drive myself to the airport again! Excellent service and affordable luxury. Keep up the good work!"
"Very professional, friendly service - great experience!"
"Driver made contact and described where to meet him."
"Driver was excellent, on time and very professional. "
"The driver was prompt and courteous and we had plenty of room in the limo. However, the air conditioning didn't work the entire 4 hours we used it."
"Driver Tim was very friendly and helpful. Gave perfect directions on where to find him. We had a nice discussion about all sorts of topics during the ride. A really positive experience with your company!"
"This company was a huge disappointment. I ended up having to call them when it was 10 minutes after my pick up time to go to the airport. I was told the driver was on his way, very close and that the traffic was bad. The dispatcher said she would call me right back with the expected arrival time. I received no such phone call. 20 minutes later I tried calling back, I was sent directly to voice mail 4 different times. I ended up making other arrangements and 45 minutes after my pick up time, I received a call from the driver letting me know he would be a little late. A little late - really? He was already 45 minutes late and was just now calling me to tell me he was going to be a little late! Grrr! I never did get a call back from the dispatcher. I was lucky I was able to make it to the airport and arrive at my gate as they were completing the boarding process. The driver's only response to my frustration, was sorry, there was a lot of traffic. I told him that was no excuse, he should have planned better and at the very least given me a courtesy call the minute he knew he would be late. I will never use this company again. "
"Driver was late picking us up. Didn't apologize for being late . just gave excuses. Didn't start out good when you're paying premium prices for new years eve."
"We had the best time with our driver, Brandon, on November 9, visiting the Ironwood Pig Sanctuary."
"I'm a businessman and travel a certain amount. Finding reliable, well-priced transportation is always a problem, but not in Phoenix. Jet Limousines is terrific! I'm not one to throw around compliments, but Jet is always early, their drivers are professional, smart and know what I need prior to me asking. I will always use Jet Limos in Phoenix. They're the best I've used regardless of the major city in the US. Great job. See you next time."
"I have used Jet Limos for a few occasions now. I started with airport runs and now have graduated to sending my wife and her friends out in the limos. I feel so comfortable with all the drivers and the entire staff. The professionalism exudes from all the staff members. the cars are always on time, clean, and full of ice for our beverages. I rarely come across a business that I feel so strong about recommending. This is that company!!! I will spread the word and recommend this company to all my friends. This kind of service and the communication they give is RARE!!!!"
"I don't know exactly how to rate this. The driver was late to take my family to the airport - I had to call and make sure he was coming. He said traffic was bad. Not the end of the world - I allowed for a time buffer. Nice drive, polite and efficient. When he dropped us off, I said I needed to pay the balance of the amount due (through Limos.com) and he said he didn't know anything about that, and got back in the car and drove away. That was in May. Yesterday, in August, my card was charged for the service. 3 months after the transaction. Lousy business, if you ask me. Didn't budget for that! Won't use them again for that reason alone."
"Billy - First I would like to start off by saying that your buses and drivers were wonderful. The transportation portion of our conference went amazingly smooth thanks to Lexani by Ryan’s Express. The buses were clean and extremely comfortable and all three drivers were very friendly and helpful. Thank you for such wonderful service!"
"We reserved a limo bus at Lexani by Ryan's through limos.com for an after wedding bar crawl and were pleasantly surprised by the vehicle, service and timeliness. The limo bus arrived well ahead of departure, the driver was knowledgeable of the area and destinations and was extremely friendly. I would definitely recommend them! "
"The driver was late. The exterior of the car smelled terrible and the odor made it into the interior. The car contained dirty glasses from a previous job."