"The limo driver was a bit late and he was not aware that he was suppose to take the ladies to the park for pictures. WE rented the limo from 5 to 8 and he stated that something must be wrong because he had a pick up in Pasadena at 8 and he wasn't going to make it since he was driving from Long Beach. The driver did not have the address of the park. The limo was outdated and scratched on the sides. The advertisement for the limit was for 8 people but 6 barely fit."
"Great on picking up and delivering. Not the best looking car so was not completely happy with that. The driver was nice but the condition of the car was not great."
"Our limo was 35 minutes late. We had to rearrange a lot of our plans. When the driver showed up, after multiple phone calls, there was no apology or even a greeting, he was talking loudly in Spanish on his cell phone. We had given up on him ever coming and had called Uber for which we will have to pay a cancellation fee. The seats of the limo had silver duct tape on them. Normally when someone plans an evening with a limo they hope to be treated better than you would be in a taxi. Very, very disappointing. "
"Everything was great over all. There were a few things that were a little disappointing though. The driver was 10-15min. late picking us up making us late for our dance class in NOHO. There wasn't a bottle of complimentary champagne nor hookups for an iPod/iPhone to use Pandora in the limo. Both of those things were promised at the time of booking. My girls and I still had a great time, and we got back to our final destination early which was nice. The limo was clean upon arrival, which was appreciated, as well as the driver being dressed in a suit and tie. If I am in need of a limo service again, City Lights will be an option, but I may look at other limo services as well."
"Rod is great! Great company. Very polite, friendly, good at what he does! Knows times, places, traffic, routes, etc. I booked him back in April this year at first because he was available for a last minute birthday night with friends to Hollywood and Santa Monica and he was very reasonable, not quoting me in the high 7's like everyone else for half the time and much worse customer relations. Then the night of the event, we all had the time of our lives, we even paid him for extra hours on the spot. He catered to our specific needs and mood. Clean, on-time, no annoying dispatch, responsive, just great. I just booked him for the same type of night this weekend but for a Halloween night out instead this time. Not only was he the first to come to mind for me but my friends begged and hoped for the same guy as well I know it will be just the same if not better this time! Highly recommend Rod and City Lights! "
"Highly recommend City Lights Limo!
I booked them this past Saturday for a surprise birthday party and we had a wonderful experience. Refreshments were provided, the limo was very clean, and we had a great night on the town. Rod picked us up and dropped us off in various locations in Hollywood and he was very helpful and very accommodating to my gals. Thank you for helping make our night a success, Rod!"
"I contacted City Lights for my daughters prom. I chose them because they gave us the best price, I must admit I was concerned because of the poor reviews. Rod was excellent at explaining what happened with those clients and was most accomodating through the entire process.
The limo arrived early, was clean and the driver was very nice and attentive. The kids had a great time and City Lights was part of a very special memory for both of them.
I would definately call on them again. I am reccomending that our company give them a chance next time we need someone picked up at the airport.
Thanks, Rod! "
"I researched through Limos.com and decided to book City Lights for a Valentine's evening concert at the Gibson ampitheatre for a 7:15pm pickup for an 8:15pm start time. Called in afternoon to confirm. AOK. 7:30pm that evening, no limo. Called & was informed stuck in rush hour traffic but was on the way. 7:45pm I called again but this time no respond to my call. Had to jump in car to attend concert. We missed half the concert. Never had such a horrendous evening in my life."
"I wanted you to know how pleased I was with the service and professionalism my party and I received for our recent graduation trip for a friend of mine. Rod was extremely helpful, thorough and attentive to my requests. Mo, the driver was professional, courteous and very friendly and pleasant. I have utilized these types of services many times in the past and am truly impressed with the service we received. I would rate them 5 stars or the best rating I can with your referral service. They more than lived up to our agreement. Please use my name if you wish and thank them for me for a memorable event."