"So, I requested a pick-up at 4:30pm on a Saturday. Now I will start by saying that my assumption is that because I am asked to provide all the flight details of my trip that the company actually checks my arrival time so as to insure they are able to pick me up when I arrive wether it be early, late, or on-time. We get in a little early and a proceed to call my driver, Bobby to let him know. That call goes straight to voicemail. I then make another call and get him this time at which point he tells me he is in traffic and will be another 20 minutes. I ask if there is another car on site that can get me sooner and he says not at first and then commits to call the office and check. All said, there is no other car and he comes to get me late and takes me home which I had to direct him to as well which was a little annoying.
Maybe I am off-base but I expect that when paying more for a higher level of service that one would actually get that including a proactive apporach to insuring that drivers are at the airport early and ready to pick their clients up within 5-10 minutes of getting the call. "
"Well worth the price. Driver was a few minutes early and did a great job navigating traffic and finding the best route to Midway. Stress free ride with all the typical amenities."
"I contacted the drive 30 minutes before he was scheduled to let him know that we were ready if he was in the area. He said he was on his way but would not be early. He ended up being 20 minutes late. Luckily out client was not trying to make a flight at the airport. "
"Car requested was a towncar, but was picked up by an SUV. Driver very friendly - a positive, but he called and asked me if it would be inconvenient to meet me 10 minutes earlier than the reservation. I said that would be fine, but he did not show up 10 minutes early, so I wasted my time. "
"Joseph was awesome. Really did a good job. I usually do not take the time to write a review, but I felt the need. I had the rare chance to have my wife with me on a business trip, and she probably thinks this is the way customer service goes for me on the road. I wish!"
"Same comments - both rides were outstanding. Thank you for getting my future Bride to the airport safely, Joseph!"
"Joseph did an outstanding job...on time, clean vehicle with terrific service. I will definetely use his service again when in the Chicago area. Higly recommended!"
"My family scheduled a short vacation to Chicago on the weekend of October 4-7, 2012. Little did I know the Chicago Marathon was on Sunday, October 7, 2012. We were staying in a hotel that was right in the middle of the marathon route. I had Gold Coast Limos scheduled to pick us up on Sunday morning at 7:45 heading to the airport. When I saw the news Saturday night, I became a little worried about getting out of the area. They had 42,000 runners and expected 1.7 million spectators! The streets were to be closed at 7:00 AM and we were being picked up at 7:45 AM. I called Gold Coast Limos at 11:00 PM Saturday night and Joseph said they would try to get us, but would be in contact with me early that morning. The driver showed up around 7:30 AM after working his way to our hotel. We proceeded to the airport, but had to make many detours due to road closures. When all was said and done, we made it to the airport with time to spare, but not the usual route. For this I was very appreciative to Gold Coast Limos and to their driver. They did us an excellent job and the driver was courteous. A couple of times he had to turn the limo around in some very tight areas and did it without a problem! I would not hesitate recommending their services to anyone.
"Great service, on time, sent me a text while I was in the terminal to let me know where exactly they would be. Very professional and courteous Would abolutely use them again. Thanks Sean"
"I just wanted to drop a quick note and let you know that we were very satisfied and impressed with your service on the day of our son’s wedding. The car was immaculate at the start, stocked with beer and water, and then cleaned up while we were attending the ceremony and restocked with champagne. The driver (Mike) was very polite, pleasant, and accommodating to our every need and request. We made several changes to the original itinerary, many of them on the fly, and he couldn’t have been more easy going and accommodating. If we ever require limo service again, Cold Coast will be our first call. We would highly recommend this company that may be in the market for limousine service. Thanks for making our day run smoothly and pleasantly. "
"Joe arrived a few minutes early to pick me up. He was very personable and I had a great time chatting with him during the ride back home! He is a common sense, customer oriented guy who values his customers and strives to provide great service. I asked for his business card so I could use him again! The SUV he picked me up in was spotless and fresh smelling and was a very, very comfortable ride from Chicago to Northeastern Indiana. Thumbs up!!!! "
"I just wanted to let you guys know how great you were this past weekend! My father and I enjoyed the ride to the airport. Your driver was friendly and the car was spotless. Punctuality is very important to us and your driver was perfect! Thanks, I am going to book you guys on the return and for all our other trips. "
"I would just like to thank the staff at Gold Coast. We were most recently in Chicago for a convention and used your services for an evening out. The experience from start to finish was just spectacular, from making the reservation and meeting our needs, the calls prior to the evening and then again the evening. The driver was very curteous and stopped (without our suggestion) to offer to take our picture in front of the Chicago skyline. What a great idea! Thanks for an all around fabulous experience!"
"We used Gold Coast Limos three times on November 18th. We ended up with the same driver all three times. He and Gold Coast were excellent. We had an SUV, which was new and clean. Due to our own mix up, we gave them an incorrect address for a birthday party and they figured out the correct adddress on their own. We initially booked them trhough limos.cominitially because our company's usual company could not get a car for us. We are now using Gold Coast for all of our personal car bookings. Highly recommend"
"Gold Coast Limousines was first class from start to finish. The driver was on time and very professional. Everything was as expected and made for a stress free evening. I definitely will use them again."
"I called Chicago Gold Coast last minute to book my wedding. They were on time and very professional. I had SO many requests for it to be last minute. They NEVER gave a no and made it happen for me. I couldn't have been happier. I would definitely be letting my friends and family know about Chicago Gold Coast Limousines. "