"How can I put this politely? The driver, though courteous, was completely clueless about how to get from the Indianapolis airport to my hotel -- the Marriott Downtown, which I think would be a fairly common destination for a car service. First, his antiquated GPS gave him the wrong directions. Second, he drove right past the hotel three times (even though I pointed it out to him) before circling the block a fourth time and then finally dropping me off. And third, he remarked after missing the driveway the third time, 'This is why I hate to drive from the airport to downtown.' Really? Even if he feels that way, should he say that to a customer? Again, the guy was very polite. Just very inept."
"I had an excellent experience with Bella Stella Limousine service. I called the day before to confirm out late (midnight) arrival time. The text had the contact number, and the representative confirmed the driver had arrived, and would wait for us (last off the plane). We were met in baggage claim, and he waited with us as our baggage was delayed by three previous flights on the same carousel. We were appropriately assisted in and out of the car (I am disabled, and need help with a bad leg), and then driven directly to our hotel. PS: love the Jag."
"Driver was very polite, well dressed,patient, and helped with our bags. Good smooth drive, a overall pleasant experience. Vehicle, while not new, was still very comfortable to sit in. "
"Driver was very nice. Vehicle was comfortable."
"I will ensure to tell all of my colleagues and friends to never patronize Bella Stella Limousine. The service was horrendous, I've never used a limo service that didn't have the driver meet your name on a sign. How will I know who my driver is? He came into the hotel lobby and stood there, I saw him come in and had no clue who he was. There were many people in the lobby. The vehicle they sent was not the vehicle on the itinerary. They sent me an antiquated mini bus that was decrepit and leaking water on my colleagues. On the ride to the airport I immediately called to voice my concerns. "
"Top notch service.Prompt,knowledgeable and friendly.
Vehicles were immaculate."
" We had a wonderful experience.As first time fliers it made our experience, great to have a friendly experienced driver waiting at the airport"
"Doug was attentive, timely and entertaining."
"Service was very professional, calling me on the morning of the service to reconfirmed and give me the driver's name. Margie was a good driver who got to my home early because she was concerned about the weather. Only negative was the vehicle smelled of cigarette smoke."
"I had a great experience with Bella Stella Limos on 6/15/14. The driver, Doug, was on time, professional, and courteous. I will definitely use the service again. "
"Your driver was waiting at the baggage claim, helped us with our luggage, got us to the car quickly, knew where we were going home and got us there with no problems. He was very pleasant and cordial. We give him an A+"
"Advise drivers to advise riders gratuity has already been included in payment. I set this up for the attorney I work for - who didn't realize gratuity had already been included. The driver still accepted an additional gratuity without mentioning this to him."
"Consistently excellent service"
"I have the need to have my husband picked up at the airport and driven home to Brazil Indiana, I have dealt with Bella Stella on four separate times, Doug, is the person whom I have dealt with who was always professional and catered to every need of my husband even at three in the morning. I will use Bella every time and twice on Sunday. I highly recommend their service for any reason. I just love the Bentley.... "
"Doug was timely, attentive and charming. Great job!!!"
"The limo was not there when we scheduled it! I had to call to be picked up. Driver was very nice but service was terrible!"
"Darryl was waiting for us at the airport, took our bags and we were off! Exactly what I needed at the end of a long trip. Looking forward to using Bella Stella again."
"They have always been professional."
"We like the price, but the smoky smell is not wonderful. A little more help with bags would be ok, too. But price is right...."
"Driver was punctual and professional. Car was as advertised."
"Dear Lynn Johnson, IÛªd like to apologize for the late pickup you experienced during RIDE #E32G54. Thank you for informing us of the tardiness of the service you received; late pickups are not common with Limos.com reservations and we apologize that your pick up was not up to our expectations. We have addressed this issue with your service provider for the reservation. . We are responsible for the punctual service of all Limos.com rides and would like to offer a 50% refund to make up for you poor experience during this ride. You can expect a refund in the amount of $35 within 3-5 business days depending on your bank's process time. We are also very sorry for the driver's rude response to you and for not listening to your direction. If thereÛªs anything else we can do to assist you, feel free to reach out. Thank You, Jessica Lead Ride Consultant 1-866-546-6726 Limos.com | The Ride Revolution ref:_00D407KcA._50040YlrPw:ref"
"Driver was excellent. Arrived early and was friendly."
"Excellent service, driver and very dependable. I always use Bella. "
"Driver was on time; all around great! Excellent communication and excellent service! Recommend highly. Will use again in the future. Thank you~ "
"Excellent service, on time, very professional driver."
"WOW! What great service! Friendly, courteous drivers. I would highly recommend them!!"
"My boss was stranded, Bella Stella jumped through hoops to pick him up at the airport and get him to his appointment. They further exemplified customer service by waiting and then driving him from Indianapolis to Louisville. The whole time I was stressed out but they kept it organized and under control...I can't thank them enough for their last minute efforts and assistance."
"Driver was excellent, friendly but unobtrusive, the car was superb. I will use Bella Stella each and every trip to Indianapolis!"
"We have been using this company extensively in the last 4 months for transportation from and to the Indianapolis airport. They have consistently been BY FAR the cheapest option for the service we need. Over that time, consisting of something like 8 pickups, we have had nothing but outstanding service. All of our guests have had no issues meeting the car, even with flight delays, at all hours of day or night, and they all have reported enjoyable drives (more than an hour one way) in great cars with friendly drivers (they love the Jag). Not only would I recommend using them again, I have already recommended them to co-workers who are also bringing in visitors. I've noticed the prices are starting to creep up a bit from where we started, and they are pushing the level of where we might have to start utilizing more public transportation, but as it is, this is the only limo company that is worth the cost for our airport transportation."
"Even though it was late and the roads were still snowy from the blizzard earlier that day, my driver, Doug, was very professional and got me home in a timely manner. "
"Have used Bella Stella multiple times now. They are ontime, professional, cars are clean and comfortable. It's always a pleasure to use their services. Highly recommend giving them a try."
"Service was amazing. When our driver arrived, he set up our ice and drinks. He had good charisma. I'm glad we only had 8 people because I think it would have been too packed with 10 in the Bentley. We were able to extend our time a couple hours with no problems. I will not hesitate to use Bella Stella again in the future. "
"I just wanted to thank you for the wonderful limo you provided for the prom for my son and his friends. Your driver was very professional and did a wonderful job. Thanks again and we will definitely recommend your services. Thanks from the kids and parents from the Columbus, IN 2012 prom. "
"This is a great service to use as they are always on time and very friendly. Their drivers are extremely personable (I've used them on multiple occasions) and would highly recommend them"