"Our plane was delayed, but our driver was up to date on the delay, and was waiting for us when we arrived with our bags. Our driver was courteous, friendly and professional. We were able to relax and enjoy the ride to our destination. Would recommend them in a heartbeat!"
"Only complaint is the driver arrived very early but was very friendly. Super clean vehicle, I would certainly use again."
"AXIS was more than 45 minutes late! Moreover, they misled me several times about their 'arrival time.' Each time I called, they said that the drivers just a few minutes away. I called five times from 6:30pm to 7:15pm. Despicable and unprofessional behaviour. I will not use again. "
"The driver was waiting when we arrived, he was well dressed, clean, knew what he was doing and made our trip a pleasure. We will definitely use this service again."
"According to my my client, the Axis Coach driver was very friendly and super-helpful, did not meet at the arrivals hall."
"My wife and I had a great ride. They arrived 15-20 minutes early and were extremely professional and courteous. We'll gladly use Axis Coach again."
"Driver showed up early, but did not mind waiting until the scheduled time as we were not queit ready. Unfortunately our suitcases didn't all fit in the trunk of the car, a Chrysler 300, so one of the suitcases rode in the front seat while the three of us squeezed into the back seat for the hour ride to the airport. Thus only a very good rating. We made it to the airport with plenty of time to make our flight. For the ride back we requested a larger car that would accommodate all of our luggage in the trunk."
"The vehicle was exactly as ordered, the driver was on time, he was friendly and accomodating. He called to let us know where to meet him when our flight arrived, it was easy to locate him and was a most comfortable trip."
"We just had our first experience with Axis Coach and it was great. Our driver did everything that he was supposed to- prompt, courteous, and pleasant. We would definately use this service again."
"We used Axis Coach for our Daughter's Prom. Service was outstanding, Driver Paul Sullivan was prompt and professional. My daughter had a great time and even commented on how nice the limo driver was. I have already booked Axis for my next limo need. "
"Love Axis coach. Everything is top of the line.. A pleasant, courteous driver, clean and comfortable vehicle. They are on time, actually early.
I have used Axis coach several times for transportation to a doctor that I have to see that is about an hour from Manchester. The service has always been consistent.
I highly recommend Axis coach."
"My flight was early, but the driver was already at the airport waiting for me. He called my cell phone when he saw the plane landed early to let me know where to meet him, and he was very courteous. The vehicle was clean and comfortable, and the driver provided me with a bottled water for the drive home. Although Boston traffic was awful, the driver was able to negotiate it easily and safely, and got me home without any delays."
"We used Axis Coach on two occasions recently. Both times we used a town car which was very roomy, with extra leg room. Very comfortable for four adults. The drivers on both occasions were prompt and courteous. We were given introductions and contact information right away and were offered some water for our ride. The drivers made sure to check that we were comfortable with the temperature, and the car was clean inside and out, despite the messy winter weather. "
"Very proffessional, pleasant and on time. Will definitely book with them again. "
"Axis Coach provided excellent service. They arrived on time, which was extremely important as I get nervous if I have to wait!! The driver's were great. Polite, helpful, and drove with caution without driving as slow as turtles!!!
I really enjoyed the experience."
I needed to take a few minutes to tell you about my experience with your company. My daughter was celebrating her Sweet 16, and I wanted to make the evening special for her by hiring a limosine for her and her friends. I received an email from your company with a very competitive rate, so I decided to call to get more information. I spoke with Emily in the office and she was friendly, professional, and very prompt in getting me the information I needed. She followed through quickly, and got back to me whenever she said she would. I spoke with her on more than one occassion, and she was consistently easy, and clear to talk with about the information your company needed to make this night succesful for my daughter.
The night of the party, the car was on time to the second. The car looked great - shiny and new! My daughter was surprised and thrilled. The driver introduced himself to me and the girls, and again, the utmost professional. Joel greeted us with a smile, took the time to go over the plans with me, then showed the kids all of the bells and whistles in the car. He gave me his business card with his phone number so we could stay in contact throughout the night. The kids were off for a great night. I was receiving texts and pictures from the kids telling me how great Joel was. After getting to know him at a few of the stops, I knew the kids were very lucky to have Joel as their driver. He even shared his playlists from his iPod!
Joel went so far as to take the girls at the end of the night for a spin through Boston. They had some extra time with the car, and he wanted them to take full advantage of the remaning time. He stopped at Fenway Park, the TD Garden, and other places so the girls could take some spectacular pictures. The kids had so much fun, that they stopped to get Joel a chocolate treat and thank you note.
It is not often any more that one receives customer service worth writing about. I feel like your company deserves accolades for treating your customers the way we were treated last night. I will not hesitate to recommed Axis to friends and colleagues, and will also not hesitate to call again for my own needs.
Thank you Axis, Emily, and Joel.
"My boyfriend and I flew in from Philly into the Manchester Airport for a trip I planned for his birthday. Making a reservation with a company in an area I wasn't familiar with was a little nerve-wracking for me especially for the special occasion I was planning the trip for. Through some emails back and forth regarding the planning of special arrangements I felt a little more content realizing we were in good hands but I didn't know just how much until we met Paul outside holding my requested 'Happy Birthday' sign (for my boyfriend) with a smile on his face! Paul at Axis went above and beyond making sure our ride was as comfortable and enjoyable as possible, which it was. He was both very friendly and extremely courteous. If we ever go back to New Hampshire and need transportation I wouldn't think twice calling Paul at Axis as I know plans would run as seamlessly as they did the first time. A big ‘Thank you!” to Paul and Axis Coach for a wonderful experience! "
"Axis has been a terrific find for me as a travel agent. My clients - a family group of 8 needed to go from NH to NYC on Jan.3, 2010 in the middle of a snowstorm. Joel managed to get them there safely and on time much to their delight. They had very high praise for his services and he also returned them safely home from NYC 10 days later. Having a reliable company like Axis to work with makes my job much easier. I would not hesitate to use them for my clients and I also use them for my own travel needs."
"I have used Axis Limo at least 3-4 times since my daughter started college. They have driven her back and forth between college and the airport. They are always prompt and professional. They even arranged to pick her last minute when her arrival airport was changed due to weather. We highly recommend them to anyone in the Manchester, NH area."
"Great company. Very professional. Would do business with them again."
"The experience was wonderful. From the clean limo to the service that our chauffeur gave us. He was willing to bring us where ever we wanted to go and he looked up locations if we did not know them. The value was definitely. at its best and i have not found a better service for the price and quality. I would recommend to anyone that wants a time out on the town. I recommend to anyone and everyone that wants to just sit back and relax and enjoy your ride or time out. Great Service. Thank you"
"Excellent service both ways. Prompt and courteous. The car was spotless. "
"Professional safe service. Always punctual. Reservations are a breeze, and they are great to work with. Highly recommend "
" With Axis, we were in great hands! They tracked our flights, all seventeen of us, and made sure we were picked up and dropped off right on time. The service was impeccable! Thank you so much! "
"Limo available on time, driver courteous and helpful, travel safe and comfortable, arrival on time--- all we could ask for service for a couple "getting up in years""
"The day of my daughters 16th birthday party we had a snow storm. The limo was on time and our driver John was wonderful. The roads were slippery and we felt very safe. My daughter and her friends had the best day! I will use Axis Coach every time I need a limo service.."
"In the past, employees at our company have used car services from a handful of vendors (who were mediocre at BEST) to shuttle to and from airports, hotels, meetings, dinners, and other corporate events. In 2008, after connecting with owner Paul Hartnett of Axis Coach, we converted all of our busines over to Axis Coach and they have delivered excellent service from day 1. Our executives, our staff, and even our outside guests have complimented the outstanding service from Axis Coach. From an admin perspective, we are happy to do business with such a responsive, professional, and courteous company. Our company highly recommends Axis' car service to anyone looking for such, and we would be happy to pass this information on. "
"I have found them always on time or waiting upon arrival. Friendly service and professional drivers. Prompt response when submitting requests for service."
"We had a last minute change in our flight plan and Axis Coach was able to quickly adapt to our new arrival time. We were then picked up in a beautiful white stretch. My daughter thought she was a princess. Pricing is better then parking at the airport."
"Axis Coach has been reliable and drivers are a pleasant to deal with. I use them often and would recommend them over any other service in Northern New England”
Top qualities: Good Value, On Time, High Integrity
"What more could you want in a limo/transportation provider than punctuality, professionalism and value. You get what you pay for and with Axis Coach you get reliability, professionalism and great value! When insuring that our valued customers or the musicians we work with are provided reliable transportation services, Axis Coach is the one we call. If you need a limo for a personal or professional occasion, Paul Hartnett & his team at Axis is someone I would recommend!” June 30, 2009
Top qualities: Personable, Good Value, On Time
"“My wife and I travel extensively for work and we needed to ensure that we were getting the best service and value possible. I can clearly say that Axis Coach has provided us with superlative service and I have been thrilled with their punctuality and their professionalism. They take that extra step to really make the travel experience a pleasure. Their drivers are also very friendly and polite which in travel is a pleasure.” July 7, 2009
Top qualities: Personable, On Time, Creative
"Axis is a great company to hire for your transportation needs. Whether it be to and from the Airport or for that special occasion, like a trip into Boston to see a play or musical at the Boston Opera House. Using Axis makes the journey all that much more enjoyable. Professional and Courteous Drivers, that are on time every time. So leave the driving and parking worries behind and hire Axis for your next event.” July 29, 2009
Top qualities: Great Results , Expert , On Time
"Thank you so much for the outstanding service you provided on very short notice. You were courteous, professional and were kind enough to be flexible when the situation of your passenger required it. I truly appreciate it. Service like yours is rare. Please accept my greatest compliments and appreciation.
Thanks for the perfect prom transport. Kyla (and Liz) loved seeing you again (said she had a great time talking with you). I went out to a movie and dinner without a care in the world.
That is an investment I will never regret.
"You provided airport transportation for me last month (August 13 & August 17).
I wanted to drop a note & let you know that the service was impecdable. The vehicle was larger than the one I had reserved (on both trips) & both drivers were prompt, courteous & very accomodating.
If I am ever in need of transportation in the Manchester area again I will certainly use your service. I highly recommend your company.
"The whole experience with Axis Coach was top class. After a number of mediocre experiences with a different limo service I found Axis and decided to give them a shot.
All I look for is a comfortable ride home after a long trip, and Axis Coach did this perfectly. The driver was professional, on-time, accommodating, and an overall great guy. The iPod, dvd options, and having your own climate controls is really nice; and the chocolate was a great touch!
In the future I know who I'll call, and I know who I'll recommend to others. Thanks for such great service! "
"Just wanted to thank you for making sure my travel needs were handled on my recent trip to GA. The driver was professional, timely and very accommodating. Thank you very much!! I will be sure to share your number with the rest of my team as well as our brides. Hopefully we can move some business your way.
Maureen T. Shelley
Director of Sales
Hilton Garden Inn Manchester
"Thanks very much for your warm welcoming & kindness while travelling with you.
It was a pleasure for me to travel with you.
Many Thanks Again
"Your driver was very professional, on time and just a great guy, very personable and that’s not easy at 5:45 am. I fully intend to use you again for future travels.
"Thank you for excellent service today and yesterday. I was very impressed with your driver who was very attentive to details and to ensuring that all my needs were met. I am in the business of training corporate employees of large organizations in service excellence. You are fortunate to have Adam Smidt as a part of your organization. Thank you. Ellen
"Hi paul - I wanted to let you know that us girls had an AMAZING time with Adam. He was great! We are already planning our next night out and would love to have Adam again as our driver! Thanks so much for a great night!
"Just wanted to thank you for taking a last minute reservation last night for my son's pick up at Manchester Airport and then having to deal with extensive delays. I really appreciate it. I look forward to using Axis in the future.