"After arriving very late we told the driver to hurry because we were going to be late meeting friends for dinner. After slowing to a stop a few times to respond to texts we finally got going. Then halfway there he said he had to stop at a convenience store to use the restroom!! He was a nice older gentleman or I would have yelled at him I was so mad. You totally only wanted to book the ride, take our money and knew he wasn't going to be there when you said because I told you if he wasn't there when promised I was going to cancel and drive myself. I will never use you again and will make sure everyone I know aware of your aggressive scam and poor service'"
"the driver was great. The stereo was partially broken. Windows controls didn't work. Lighting was half working. No water, sodas, ice were available until we got moving. The car was definitely not worth that price. Not even close."
"The driver was gentle and an excellent professional. The vehicle was very well maintained and clean. Excellent service!"
"Every time I had used Atlanta Ace, there was always some issue. The driver was messaging on the phone one time and I had to stop him. Another time, the driver didn't know the address, because apparently he had an old map. Our neighborhood has been on all the map providers for about 2 years now. And most recently, I was overcharged in the previous trip and had to call customer service to reverse it. Overall, I would not choose them again."
"Our Driver was top-notched. Excellent service. Wonderful person. we would use him again."
"Atlanta Ace Limousine Company sent a very clean car and a very courteous driver.The driver was ontime and the experience was excellent!"
"All good. "
"The driver had the wrong address, he inverted the city and the street and got lost. We drove for a while unnecessarily. I ended up tracking the direction on my cell phone and giving him directions. He also had difficulty understanding English, so I had to repeat myself."
"the best you can say is it was a ride. the car was not clean, the driver could not speak good English, and please if your going to provide water have it some were besides the pocket in the back of the set. the air in the car was not on when he arrived at ether place to pick us up. come on in 97 deg. heat and you know your going to pick someone up in just a minute turn the air on in that wore out 170 thousand mile luxury ride you provided for my 32nd anniversary. we both thought maybe he was having problems seeing at night (stopping and slamming on breaks for no reason)the best we can say is he got us there and back. "
"Driver was very courteous and understanding of the event and all of the other things that were related to the prom experience."
"Ramesh the drive and vehicle were fine. I am very disappointed that you charged me an additional $50 waiting time even though I called while on the airplane in Munich Germany to advise you of the mechanical problem and 2 hour delay in take off."
"felt safe. arrived on time. very pleased."
"Had problem with directions. Wasn't sure he had put luggage in the trunk. Had to stop to check. Half an hour late for pick-up."
"Ace Limousine Service was ok meaning that the price was better in comparison to others. I booked the town car for my daughter's senior prom. The limo driver arrived slightly late; however, that was understandable since road work had traffic backed up for miles and her date arrived late as well. The driver was very patient and courteous. The car was not impressive though...older model and not as clean as I would have expected (appeared not to be washed and tires not armour-all shiny). I requested the car with the DVD so that movies could be watched, but did NOT receive that service even though the description online stated that the car was equipped with a DVD. Limo.com also requested soda to be provided and Ace agreed on the phone...but only bottled water was in the car located in the pouch on the back of the passenger seat. Ace price was reasonable, but the product was only average to below too."
"we could have been told that we had to be downstairs instead of upstairs by baggage claim. Your driver seemed unable to communicate with my daughter. Add that we were told that the driver and limo.com would monitor the flight, so when it was late, we would not be charged. We never asked the driver to come in and get my daughter, he decided to do that on his own and we were charged for that as well. Our 106 dollar limo ride turned into a 160.00. We were told there would be a half hour grace period before charges kicked in. Apparently not. "
"You screwed me over 130.00 We changed the pick up site to pick up number 2 first & then pick up no 1 & you charged me & extra 130.00. I would never use you again. Your Limo was dirty. "
"I was on South side of baggage claim (Delta only) and driver was on North side (all other airlines).?plus was name was spelled incorrectly."
"Driver was on time , good communication ,arrived at my destination in a timely and safe ride . Price quoted and final price was reasonable .I would use them again ."
"A little late arriving for pick-up, but the driver did an awesome drive moving through traffic on I-75 to get me home very quickly during rush hour. I never felt nervous either, which is saying something.
The driver was very nice, but allowed me to get some work done...and his music was really relaxing! JOB WELL DONE!"
"Friendly,clean,arrived early which I appreciate! Will highly recommend and use Y'all again! Janice Sharron"
"Driver was professional and courteous. A lovely man. I felt comfortable and safe. "
"The driver arrived 15 minutes ahead of schedule, TownCar was clean and comfortable. Would use this service agin. "
"The service was on time and very friendly but we were not informed that our drivers would be switching and the second driver was not as friendly. Overall good experience. "
"Very courteous, on time, good email confirmation. Clean car with water bottle. Thank you! "
"Had to wait for driver. Would have rated service excellent if driver was waiting upon arrival considering the number of bags I had to carry."
"My driver was excellent, extremely courteous, on time and a safe driver. The care was nice, a little old but had loads of room and was comfortable. My issue is with the company. When I booked the ride it stated that the tip was included. However the driver mentioned that as far as he knew the tips were not passed on by the company. This made for an awkward situation and somewhat ruined the experience."