"Driver was nice but the rear of the limo had no AC and the windows were dirty"
"Very Very Good - heavy traffic but company kept us in the loop to drivers location - Anton (driver) was professional and polite. Trusted them with our kids (prom) - would do it again without hesitation."
"They were prompt and courteous and the limo was clean. Couldn't ask for more"
"Booking through Limos.com was fine, however when the overall experience was a diaster. The service was booked for transportation to the airport for an outbound business trip. The operator did not show up on time and did not contact me. After several attempts - phone calls and texts - to contact the driver, I spoke with the dispatcher. She indicated the driver was stuck in traffic, which could be more understandable if the driver had actually bothered to contact me. I ended up having to drive myself to the airport (after waiting 20 minutes past my scheduled pick-up time) and barely made my flight. I will frequently need transportation to/from the airport and will not use limos.com or the operator, Alliance Limousines & Transportation for this purpose. I will also make sure I share this experience with friends and colleagues."
"Dupree was professional, prompt and very nice."
"Very professional and pleasant driver. The vehicle was excellent. Everything went well."
"The driver was great. The company sent me too many texts and e-mails."
"Very pleasant, on time and courteous. Thanks"
"Wouldn't hesitate to use Alliance again. I had a message from our driver, Vince, when I landed giving all the info I needed to find him curbside. My husband and I agree that. Vince was one of the most personable drivers we've ever had - the ride from the airport flew by. Will definitely use again. "
"Was over twenty minutes late, I was given three different excuses for the tardiness. I had to stand outside at 4:23 am to speed up my pick-up, and finally had to flag the driver down, because he did not follow my very simple directions and was lost in the complex. PLUS, Alliance fees were much higher than some of the car services. Very very unhappy. Will never book again with this company. Was overcharged for the service I received. "
"perefect experience last week. went out of their way to accomodate me."
"Vince is the best driver! I have had him on at least three different occasions. Always on time, knows the best routes to get you to where you need to go. Clean car, and the professional service! When Vince picks me up from the airport, he always makes sure to call me and let me know exactly where he is located and find out where I am at. It is so nice to know that your driver cares and makes that extra effort to contact you!"
"Our driver Jeff was very courteous. He arrived at the specified time and we had no issues on our ride. I was reluctant to use after reading a previous post regarding a fare dispute and late arrival but there were no issues at all. I would feel confident in booking them again."
"WOW ! I am military and used Alliance as my transportation home to surprise my family on Christmas Day. I am happy beyond belief with their service.
It was Icy and snowy in Dallas on Christmas Day and although my flight was on time we sat on the taxiway for an hour. My driver, Mr. Vince , was very understanding and basically just told me to take my time and assured me he would still be outside the terminal waiting for me. He made the ride very enjoyable and quick and was very professional. Thank you for helping me get home this holiday season, it is something I have not been able to do in years. I look forward to booking this service again in the near future. "
"On time, very helpful with bags, nice car as expected"
I will NEVER do business with them again! Four (4) hours before my daughter's Sweet 16 party they called to inform me that the contracted price would be going up SUBSTANTIALLY because THEIR computer had not calculated our location correctly. Seems funny that after signing a contract & receiving a receipt/confirmation the day before somehow the mistake was noticed a mere 4 hours prior to our departure! And I'm sorry, but how is that MY fault? I even repeatedly questioned the price & reitereated my location when making the reservation.
Natasha was rude to say the very least & had NO patience with my obvious frustration and exasperation with the increase. Then she proceeded to call & text me until after midnight when I refused to pay more than our AGREED and CONTRACTED amount. HORRIBLE, HORRIBLE, HORRIBLE, bordering on harassment!
Only bonus of the experience was the driver, Jason. He was very courteous & professional. Because of him and in spite of Natasha, the kids had a fabulous time & never knew about the company's bad behavior just hours before!"
"Excellent customer service from start to finish. They gave us a better price then we could find with other limo companies. Both the woman who handled the reservation over the phone, and the driver Jeff, were courteous and personable. We got the birthday party package and they had the limo looking wonderfully decorated and well stocked with drinks!"
"Absolutely fantastic experience. Eric was the best. Fantastic personality, very helpful and lots of fun. He was on time and exactly where we expected him to be. The car was very clean and comfortable. We love Eric..."
"We have used this company twice, once for transportation to the airport and the other time recently for my daughters school dance. I was amazed both times. For airport transportation, my driver was 15 minutes early, assisted my wife with the luggage and kept company to my two toddlers while my wife made sure she had everything and wasn't leaving anything behind. Once they were at the airport, considering the fact that she had kids with her the driver offered her that she will walk with her and help her with the luggage. My wife was amazed because that is not something that was part of her duty. My wife asked if it would be anything extra and they said absolutely not. I would HIGHLY recommend them for any kind of transportation needs. I loved the limo that i reserved for my daughters school dance and it was just lovely."
"We have used this company twice, once for transportation to the airport and the other time recently for my daughters school dance. I was amazed both times.
For airport transportation, my driver was 15 minutes early, assisted my wife with the luggage and kept company to my two toddlers while my wife made sure she had everything and wasn't leaving anything behind. Once they were at the airport, considering the fact that she had kids with her the driver offered her that she will walk with her and help her with the luggage. My wife was amazed because that is not something that was part of her duty. My wife asked if it would be anything extra and they said absolutely not. I would HIGHLY recommend them for any kind of transportation needs.
I loved the limo that i reserved for my daughters school dance and it was just lovely.
"I am writing you to thank you for making a simple trip to DFW so special by providing what I can only describe as outstanding Limousine service. Your vehicle was extremely comfortable and clean. Your driver was on time, early actually, and got us to the airport with time to spare. Your attention to detail with the inclusion of my daughter's names on a sign in the window made the trip even more special. In addition, and more importantly, the price was affordable.
I would strongly recommend your service to anyone who is considering hiring a Limo and will definitely use your service again in the future.
"I had reserved a limo for a date night ..Driver was super nice, limo was very clean and nice from inside.. our concert ended early and even with 30 minutes notice of changing the time they made sure they were there on time waiting for us. My first driver Jeff was extremely courteous and helpful, and the second driver Mo was extremely sweet and willing to go the extra mile. Reservation specialist was awesome and made the whole process simple and extremely easy. Highly recommend it.."
"I had a fantastic time. If i ever need a limo again or have any friends or family that need one . I will recommend you guys for sure !!.."
"WOW!! i am amazed being a frequent limo user i have never gotten this kind of treatment before. This company made me feel like a ROYALTY. Every little detail was planned , i was kept inform of any changes, Driver arrived 15 minutes early. Limo was well stocked with soft drinks and enough ice for us to chill our drinks in. From reservation agents to the driver everyone in this company is awesome. They will make your day special. Natasha the reservation specialist was available to answer any questions i might have at any time of the day. I would highly recommend this company to you. Also ask for Natasha when you do call , that lady will go above and beyond to make your day special."