Limos.com is a proud licensee of the TRUSTe Web Privacy Seal Program. TRUSTe is an independent, non-profit organization whose mission is to build user's trust and confidence in the Internet by promoting the use of fair information practices. To demonstrate our commitment to your privacy, TRUSTe has reviewed and approved our privacy practices, granting the TRUSTe Web Privacy Seal for our Web sites.
What Personal Information Does Limos.com Gather About Customers?
The information we learn from Customers helps us personalize and continually improve your limousine shopping experience at Limos.com. Here are the types of information we gather:
General Information You Give Us:
We receive and store any information you enter on our Web site or give us in any other way. You can choose not to provide certain information, but then you will not be able to take advantage of many of our features, including receiving a limo quote or making a reservation/booking. In order to receive quotes from Limos.com's participating third-party limousine companies (LC's), you must first create an account by providing your email or phone number and creating a password. You may also provide such information if you participate in a contest or questionnaire, or communicate with customer service; provide information in your account or profile; communicate with us by phone, e-mail, or otherwise; provide employer information when opening a corporate account; provide and rate LC reviews; or employ our personal notification services, such as trip reminders. As a result of those actions, you might supply us with booking or reservation information such as your name, address, and phone numbers; credit card information; and content of reviews and e-mails to us. We use the information that you provide for our general commercial purposes including to allow us and our LC's to respond to your requests, customize future shopping for you and communicate with you.
Does Limos.com Share Personally Identifiable Information?
Information about our Customers is an important part of our business. We share customer information as described below:
The Limos.com, Inc. corporate family: We share information received through Limos.com and Limousinesonline.com within our corporate family—to provide joint content and services (like registration, transactions and customer support), to help detect and prevent potentially illegal acts and violations of our policies, and to guide decisions about their products, services and communications. Members of our corporate family may use this information to send you marketing communications if you've requested their services.
Limousine Company Suppliers (LC's): We share information with our third party LC's so that they may provide quote information, may communicate with Customers directly to provide service information (typically to answer Customer questions, describe the LC's services or reservation request) and provide the limousine service itself. When you request a quote, a reservation or ask a question of an LC, we share your "Customer Criteria" with the LC in order for the LC to provide you with the above information about their limousine service. Your "Customer Criteria" includes your name, your communication preference (email and/or phone call), any email or phone number you provided, your limousine ride type, vehicle preferences, dates/times and location of service and any special requests you submitted. Our LC's are prohibited by our Terms of Service agreement from using your personally identifiable information for any other purpose.
Third Party Service Agents: We employ other companies and individuals to perform functions on our behalf which may involve sharing information. Examples include sending postal mail and e-mail, processing credit card payments, operating our Jobs page, and providing customer service. They have access to personal information needed to perform their functions, but pursuant to our agreements, they must not retain, share, store or use personally identifiable information
With Your Consent: Other than as set out above, you will receive notice when information about you might go to third parties, and you will have an opportunity to choose not to share the information.
Public Forums: Our Web sites make discussion forums available to Customers where Customers can comment on and opine with respect to matters regarding the general categories in the limousine services industry. You should be aware that if you voluntarily disclose personally identifiable information in these areas, or in any other manner that is intended for display on the forums, that information will be public information, and can be collected and used by third parties without our knowledge and may result in unsolicited messages from other individuals or third parties. Such activities are beyond our control.
What About Third-Party Advertisers and Links to Other Websites?
Our site includes third-party advertising and links to other websites. We do not provide any personally identifiable customer information to these advertisers or third-party websites.
What Choices Do I Have?
Personal Information: As discussed above, you can always choose not to provide information, even though it might be needed to obtain such features a receiving a quote, making a reservation, creating/reviewing your profile, past searches and creating customer reviews.
Review and Update Personally Identifiable Information: You can access your information at various points on the Limos.com Web site. These include:
The "My Account" page on Limos.com, where you can view, update, or change your personal information. On this page, you also can change your password; elect to have an automatic password sign-in when logging on to Limos.com; update or correct names, phone numbers, and addresses associated with your profile; and update your preferences. The "My Trips" page, where you can view, update, or delete your saved trip searches or itineraries.
You can close your Limos.com account by selecting the "Close Account" option. We will send you an e-mail confirming your request to close your account to the e-mail address contained in your member profile. Please note that after you close an account, you will not be able to sign in or access any of your personal information. However, you can open a new account at any time. Please also note that we may retain certain information associated with your account for analytical purposes as well as for record-keeping integrity.
Communication Preferences from the Site and LC's: If you do not want to receive e-mail or phone calls from us or an LC, please adjust your customer communication preferences. You may opt-in or opt-out of newsletters, travel or customer service alerts, but we will still be permitted to send you updates to our policies and legal notices.
Your California Privacy Rights
We may disclose your personal information to our affiliates or other third parties for their use in marketing to you. California residents are permitted to request information about the manner in which we share certain categories of information with third parties for their marketing use. To request a copy of our disclosure pursuant to California law please contact us at CAprivacy@limos.com.
How Secure Is Information About Me?
We work to protect the security of your information during transmission by using Secure Sockets Layer (SSL) software, which encrypts information you input.
We reveal only the last five digits of your credit card numbers when confirming an order. Of course, we transmit the entire credit card number to the appropriate credit card company during order processing.
It is important for you to protect against unauthorized access to your password and to your computer; if we receive a request using your user name and password we will assume that you have authorized the request. Be sure to sign off when finished using a shared computer.
Are Children Allowed to Use Limos.com?
Limos.com does not offer limousine services for reservation/booking by children. While we offer limousine services that may be used by children or adults, any limousine services on Limos.com must be reserved/booked by an adult. If you are under 18, you may use Limos.com only with the involvement of a parent or guardian.
Conditions of Use, Notices, and Revisions
Effective Date: July 27, 2012