"I was on a chat for almost an hour to book a ride. The agent was helpful, but the duration seemed endless. I did not receive an email confirmation for six hours and it was impossible to reach a human being to clarify or gain reassurance - only recorded voices. I was nearly crying with anxiety by the end. Finally, the confirmation came and the driver was efficient and courteous. It ended well."

"Great experience from end-to-end, from easy online booking to assistance unloading baggage at my destination. Driver was very professional and courteous. I will absolutely use this service again."

"I had round trip service for my trip and both times the driver was on time and smooth ride home. Very happy with the service"

"Our first experiences (out and return) with limos.com was generally very good. We hadn't travelled into Laguardia in 2 years and it would have been useful in our text or email alerts to be informed that driver pickups were at a new parking garage at the far north of the airport."

"Driver was early abd very polite. The whole experience was excellent"

"Rodney, at RezPonsible, is a terrific driver"

"Excellent"

"Driver was very professional and personable. Car was clean and presentable. I would use have him drive me again."

"This particular ride from Stamford to JFK was quite stressful, b/c the driver kept saying he was new in town, just off the boat, and constantly asking for directions; however, I wasn't sure if he was being serious, or simply joking around, either way I use a car service for personal transport to cut down on my stress before travel, not add to it; additionally, he was asking a number of strange personal questions and preaching to me about various things, which made the ride rather unpleasant. From an A to B, arriving and delivering on-time standpoint he was great, but the overall experience of both the car and the driver were well-below what I have come to expect. "

"Driver was excellent, on time and very helpful"

"Driver was great. Really nice new car !"

"This was a complicated trip - picking up our elderly mother from her Assisted Living place, taking her to church, waiting for service to end, then taking her to reception, waiting for that to end and then taking her home (accompanied by her aide) - all went perfectly!"

"Timely and professional. "

"Rez Ponsible cancelled my pickup at JFK at 9:30pm at night because my flight was delayed. I will never use them again."

"The driver was very personable and right on time made getting to the airport a breeze. "

"Our ride was excellent and Nildo was pleasant and a very good driver. The vehicle was comfortable. It was a great ride to start our trip."

"Nildo was excellent! Very friendly and helpful. Thanks!"

"Mike arrived on time and provided a safe and comfortable ride."

"I have been very pleased with the service provided by Rez Ponsible - always on time, and very courteous."

"Fantastic service! Very convenient and easy. "

"Very pleased with service. "

"I love Rez - they have always been the best. My driver, Nildo, was at the airport when we landed 30 mins early. I had 3 packs & was in a wheelchair. He assisted JFK personnel, made sure I was safe, and helped my son with my luggage on our icy CT driveway & stairs. Excellent driver & very nice person - represents Rez very well."

"wonderful drivers, fantastic service, we are so very satisfied, thanks, only way to travel. "

"Driver was very courteous and an excellent driver."

"They brought the wrong car. They did not call ahead to inform me they were bringing the wrong car. (Car i ordered for some reason was in new york) called asking what happen and where is the car i ordered and man on the phone yelled at me and called me a cheepo. Horrible horrible horrible people company and service. An embarrasment. Limos.com should drop them from their site. "

"Excellent experience and I had the pleasure to take a ride with the same driver who is very courteous and pleasant. He is also very punctual and alwasy has a smile. "

"I've used this service 4 or 5 times going to and coming from the airport. They've always been reliable and very nice to deal with. "

"After 35 hours of travel back from Africa, I had a reservation booked to pick me up from JFK by a BMW 7 series. We landed at 8:20am, which is when I first spoke to the driver. I told him I needed to go through customs and would be able to meet him about a half hour later to be picked up. I again called him at 8:55 AM to let him know I was ready and made it through customs. I told him I didn't have any checked luggage so I would be quick to get to the pick-up location, which he told me would be the departures area of the airport. He told me it would be about 15 minutes for him to get to the departures area of the terminal from the garage where he was parked. At 9:20, he still did not show up, so I called him. No answer. 9:30, still no sign of the driver, I called again, and again, no answer. Finally at 9:35, he called and said he was stuck in the garage due to bad weather. Yes, there was bad weather. But that is simply no excuse to leave me waiting for 40 minutes without letting me know he would not be able to pick me up. I ended up going back downstairs all the way through the airport to the arrival section to the taxi stand. I got into a NYC taxi. A Prius. Yes, the weather was bad, but a Prius had no problems getting me home. BMW 7 series vs. a Prius. Which car is better? Was the driver simply trying to stall and eventually get to me so they could still collect the fee? Or was he simply that inept to not simply call me the moment he realized he would not be able to get to me? Either way, after 35 hours of travel, all I wanted was to get home. They had my flight number, and knew what the weather was. There is no reason they could not plan accordingly to make sure they were at the terminal in a timely manner to pick me up. The day I left on the trip the weather was equally bad. They wisely sent a town car rather than the BMW to get me to the airport. Why didn't they make the same decision with this trip? Also, I tried calling the 203 area code number for their office several times. No answer ever. Unacceptable. Definitely will never use these guys again."

"I was very happy with the service. Driver was very friendly and professional."

"The driver (Rodney) was extremely nice. He was punctual and helped each of us in and out of the Limo on a very icy day. He made sure we were all comfortable inside the Limo as well. My only surprise was that I booked a black Limo and a white one appeared. It felt 'wedding-ish' but at that point there was nothing I could do. "

"Me and my family had a very early flight out of JFK. Was a little concerned since it was my first time using them. Time was on time and got to the airport without any problems. Booked them on return as well and got upgrade to their stretch limo from a town car. Will definitely use them again. Compatible prices and good service. "

"Driver never showed up...nearly missed my plane. Called the Owner (Welsday Ponte) who apoglized and offered to send me an other drive 45 minutes later....which was going to be too late. Also offered to reimburse me for my fare. Despite numerous promises that the "check in the mail", company never followed through on their word. WILL NEVER USE THEM AGAIN!"

"not sure if it was a fluke, but my driver (do not know name) was on his cell talking and texting while driving down I-95. "

"Prompt, safe and courteous driver. Clean comfortable vehicle."

"We love the service provided by Rez Ponsible Limousine. They are punctual, extremely courteous and professional. It was a pleasure taking their limo service to the airport. We would recommend them highly."

"Such a pleasure! The driver was early, professional, courteous, and drove safely. The car was clean and in great condition. Mr. ponte was a pleasure to deal with, and the price was the best I found by far. Keep it up!"

"This was my first time using the Rez Ponsible Limousine company. I was very pleased with the service. Things weren't looking good at first when our arrival time was pushed back about half an hour. Our driver (Mr. Ponte) waited a total of 45 minutes and didn't charge us a dime extra. The ride home was very smooth and even an upgrade of what we paid for (while still paying original price). He was a great host/driver and I will definitely do business with him again soon. "

"Great service. Driver was on time and did a great Job. Very satisfied with the car and experience"

"Outstanding service at a competive price. Picked up in a timely manner at both ends of the trip. Wellsday (the driver/owner) was polite and helpful with my handicapped wife. "

"I needed car service for both ends of my trip to Scotland. I was picked up on time in Poughkeepsie and delivered safely to JFK Airport with plenty of time to check in for my out-going flight. While in Scotland my return plans changed and I had to e mail the owner and ask for alterations ( I was now returning to a different airport on a different day). He was wonderfully accommodating and helpful and he re-arranged my return car service for me. After a series of frustrating events prior to returning to the states, I was able to relax and have piece of mind knowing that a driver would be waiting for me at Newark Liberty Airport. When I was ready to go home, the same kind and responsible driver was there waiting for me and he brought me back safely. Welsday was polite, professional, and ALWAYS ready to answer my questions, e mails, and phone calls. I am so glad I used this company and would do so again. Much gratitude to you, Welsday!"

"driver was on time and courteous"

"I was quoted a rate of $109.50 but was charged $138.90 for an airport pickup. "