General Limos.com FAQs
For help with a ride that is already booked call
877-404-0553 | 415-357-7982 (International)
For help booking a ride call
877-404-0552 | 415-357-7981 (International)
Our cancellation policy depends on the service type, and type of vehicle requested.
Airport and Point to Point service types
Sedan, Luxury Sedan, and SUV: cancellations less than 2 hours before pick up will incur a 100% cancellation fee.
Stretch Limousine and Stretch SUV: cancellations less than 24 hours before pick up will incur a 100% cancellation fee.
All other vehicle types: cancellations less than 72 hours before pick up will incur a 100% cancellation fee.
All other service types (cruise port, wedding, prom, concert, wine tours, etc.)
All vehicle types: cancellations less than 7 days before the pick up will incur a 100% cancellation fee.
Customer Accounts
Reservations
Please verify that the credit card information entered is accurate.
Your transaction may not be processed if the billing address entered on Limos.com does not match records of your financial institution. Please ensure that the billing address entered for the credit card matches the address on file with the credit card company. If you're using a corporate credit card, the billing address may be your company's address. If you recently moved, this may be your previous street address.
Some company purchasing cards (P-Card) may have restrictions on the transaction category for Limos.com. You may have to contact your credit card company to ensure that your credit card is permitted to process this type of transaction.
Your transaction is completely secure and Limos.com cannot see the details of why the transaction was unsuccessful. We suggest that you try using a different credit card if your first method of payment is not working.
From your confirmation e-mail, click on the link to "VIEW, CANCEL or CHANGE your reservation". When viewing your reservation online, click the blue Change button. For any field that can be edited, click the gray text box and make the desired modification. Click the blue Update button to save your changes.
If you assistance changing your reservation, please contact customer service at 877-404-0553.
From your confirmation e-mail, click on the link to "VIEW, CANCEL or CHANGE your reservation." You may also login to your account where you will see your existing reservation. From here you may change or cancel your reservation. To cancel, you will click the red cancel button. Please keep in mind that your cancellation will be subject to the cancellation penalty disclosed at the time of booking.
If you assistance changing your reservation, please contact customer service at 877-404-0553.
If we are unable to confirm the reservation with your chosen service provider, we will immediately refund any collected deposit.
Once the reservation has been confirmed by the limo company, the deposit is non-refundable. If you cancel your reservation before the cancellation penalty window, Limos.com will hold the collected deposit.