General Limos.com FAQs
For help with a ride that is already booked call
For help booking a ride call
Our cancellation policy varies on whether or not you purchase Trip Assurance, and will be spelled out on the checkout page in our booking conditions. Contact our customer support team via LiveChat or by telephone if you need more information.
Please verify that the credit card information entered is accurate.
Your transaction may not be processed if the billing address entered on Limos.com does not match records of your financial institution. Please ensure that the billing address entered for the credit card matches the address on file with the credit card company. If you're using a corporate credit card, the billing address may be your company's address. If you recently moved, this may be your previous street address.
Some company purchasing cards (P-Card) may have restrictions on the transaction category for Limos.com. You may have to contact your credit card company to ensure that your credit card is permitted to process this type of transaction.
Your transaction is completely secure and Limos.com cannot see the details of why the transaction was unsuccessful. We suggest that you try using a different credit card if your first method of payment is not working.
You may login to your account where you will see your existing reservation. From here you may change your reservation. To cancel, contact customer service. Please keep in mind that your cancellation will be subject to the cancellation penalty disclosed at the time of booking.
If you need assistance changing or cancelling your reservation, please contact customer service at 877-404-0553.