"I was pleasantly surprised with the service we received. I explained to the owner Melvin, that I would need a limo for to celebrate my daughter's 14th birthday with 18 of her friends. I was concern about some of the reviews I had read on this company. I called him to address those concerns, and he assured me that he would make sure everything went well. As promised, our experience was excellent, Solomon the driver arrived early, was great with all the kids, and his integrety was demonstrated when my husband left his wallet in the limo that evening. The limo was what was described and the kids could not have felt more like super stars. Great company!! Will definitely use them again. "
"My son turned 15 this Saturday and we decided to send him to universal studios with 4 friends in a limo. First off I should of read the reviews on sims limo and would have not booked. I believe what the other people are saying cause it happened to us. First off they were late and didn't know where universal studios was lol!! So they get there and start asking my son in front of his friends where's the money how are you paying me after i spoke to limos.com the day before and confirmed payment with drop off and my son called me I told the driver that Tiffany from limos.com said we can pay once they arrive. So the limo driver starts driving and my son the birthday boy ask if he can roll up the window and the driver said no cause he didnt want the kids smoking marijuana???? Wtf why would he tell that to my child and his friends. Then he didn't know how to get the kids home so he's asking my 15 year old how to get home. We live about 2hrs from universal studios really. Then he got lost in Beaumont. Nothing worked in the car the other kids wanted to charge there phone so they can call there parents to pick them up since they would be home around 2:30 am but the outlets didn't work nor the radio and when they did showed up it sounded like the limo was about to give out. I was so sad to hear the details from my son that this is how he was treated. I am not adding anything to this to make them seem worse but this is all that happened and even when Melvin called to confirm the ride for later on he was so rude to my husband. He was asking what was the total mileage from universal to our house and my husband asked the other limo company found us (ace transportation tours) awesome company thank you al!!! knew how to find us don't you have a mapquest or something. Then Melvin got offended because my husband asked him to be more professional and he .said he will and hung up in my husbands face. Rude rude .rude. So we called limo.com and explained what happened and they said he is the owner/manager and he would not be the driver. I was concerned that the kids were going to have someone rude. So this morning we all go out for breakfast and ask the kids about the trip and my jaw dropped. The driver was so beyond rude and had the .nerve to accuse these kids of doing drugs and all the mistakes. Just can't believe it. So do your reviews first and limos.com said this company has strikes and if they recieve more they will be removed from there website listings. How sad people pay that much for that kind of service. But the am limo was beyond kind. He took pride in his limo. He (al from ace transportation tours) he showed up 1 hr early with a smile and showed us the parents the inside. He took the alcohol out and had sodas. When he left and the kids got closer to universal studios they were early and he gave them a tour and had the windows up but would roll them down and ask if they were ok :) thank you al from ace transportation I called limo.com and his company to tell him what a great job he did. He made the kids happy and sims limousine was just so disappointing and sad. Waste of money. I am a business owner and I will never recommend this company. Ace you are number one!!! My kids and there friends thank you "
"Our transfer was on time and the service was excellent courteous driver beautiful limousine will recomend this service for future use."
"This birthday was a special one for me and it was important that every thing that was set up went off with no problems and sims limousine service really made my birthday a memorable one they were early to the pick up and the limousine was perfect would highly recomend them."
"Just a trip to the airport driver was on time and polite and the limousine was current and very nice would use this service again."
"We had a ball sims limousine was marvelous prompt good driver bar was set up limousine was beautiful will be calling on them again with out a doubt."
"Magnificent service chauffer was wonderful and the limousine was just beautiful especially when taking the wedding photos could not have ordered a better service."
"Excellant service we are from out of the country and were very please with our limousine and driver very professional will recomend to our friends and family."
"I was wary when this company was so eager to meet my price for a limo for my daughter's wedding. I was assured by Melvin that the 22 passenger Escalade would be top of the line. We did not get an Escalade, it was old and beat up Expedition that could not seat 22 people. We did not want any alcohol in the vehicle as the trip to the church and back was less than 15 minutes and there would be minors in the car. There were no beverages in the vehicle. The car was on time. My daughter was afraid to get in because dirt was just hanging from the door moulding. Thank goodness she was not in her wedding dress! But the bridesmaids were all dressed in their wedding attire and were shaken by the filth. There were holes where speakers used to be and in general, the vehicle was in bad shape. On the trip back to the hotel, the air conditioning did not work at all and there is NO WAY the entire 21 member wedding party would fit in the vehicle. Luckily a couple of the guys rode back to the hotel with friends. Sims Limousine was a big disappointment. I think they figured we were from out of state so they could take short cuts on service. Beware, these people will tell you what you want to hear, but don't count on them giving you what they say. When I have been asked by friends and family what I would have done differently about our wonderful Orange County wedding, my answer is always, "I would have hired a different limo company. Otherwise, it was perfect. Also, I thought it was odd that my credit card was charged for the service, tax and a 20% tip on the day I booked the car. I guess I should be grateful they showed up....?"
"I just had my 31st birthday party and Sims Limo had the best driver and the best service! The driver was so friendly, fun and accomodating! We had a absolute ball! The limo was a gorgeous white stretch limo and I couldn't have asked for a better experience! They are extremely affordable, and a great local limo service. I will definately use them again!"
"I used Sims for my daughters Prom. The driver was better than on time, he was a little early. Was waiting for my duaghter when she came out. I also had a couple of follow up calls to make ceratin my daughter was happy. I will certainly use them again.
"We had great service, limousine and driver was excellent would recomend this service to all my friends and family was worth the price. "
"The service was on time and chauffer was extremely courteous in his uniformed black suit. The limousine was perfect with the champaign and beverages inside couldnt have ordered a better service great company."
"I called 800.704.0281 to get a quote. Some guy answered and I told him that I wanted to rent a limo for my sons prom for maybe a few hours and he laughed at me. I asked him if he found that funny and he said, "Yes, why the heck would you need a limo lady?" I was shocked and said, "I'm sorry sir, but that's no way to treat a potential customer." I hung up...
This company never gave me a chance to negotiate. I got ridiculed and laughed at. I'm sure this company will reply to this comment so if you would like to verify, email me at firstname.lastname@example.org and I will tell you without a doubt that these people are very unprofessional. "
"Most embarrasing and worst experience of my life! Limo looked like it was pulled out of a dump, A/C did not work. Owner cared less. He actually said, "what is one unhappy customer going to do to my business!" I just hope no one else has to pay a high price for severe embarrasment like me and 10 others did!!"
"To Whom it May Concern-
I am writing to complain about our driver for our ride on 4/16/11. The
driver arrived at the pick-up location and he was in a bad mood and
proceeded to be very rude to my bridesmaids. He tried to rush them and make
them leave at 1:40pm when all the girls had not yet arrived and we
were scheduled to depart at 2pm as agreed upon with Melvin over the phone.
When he returned to pick-up the groom and groomsmen he almost hit the bell
hop in fron the the hotel/pick-up location. He was driving
very carelessly up to the drop off location , which is a very windy road.
The tires were smoking and screeching and this was confirmed by my own
brother who was driving behind the limo.
We paid good money for this service and we expected it to be safe and
reliable. This driver did not care about the safety of his passengers or
other people on the road. We would like a refund for a part of the service
and some guarantee that this driver will be reprimanded for his behavior and
Inessa and Robert Nichols"
"Thank you Sims limos! the limo driver was very professional and the limo looked great! Even tho it was raining the driver was there on time and even waited past my pick up time...GREAT service!!
A great beginning and ending to my birthday party!
I will definitely be using your services in the future."
"We were very happy with the service and professional drivers of the Sims Limo service. We hired a stretch limo for our entire wedding day. They showed up exactly on time and despite the fact that it was raining all day, did a wonderful caring job. We were so impressed that we also hired them to drive and pick us up from LAX for our honeymoon trip.
I highly recommend Sims Limo service for any occasion."
"Extreme satisfied with the service and tour Jason was a delight would highly recomend this company."
"Real Review from Real Customer. Sims provided us with the best customer services! They were better than Excellent! They came through on everything they said they would. They were on time, they went to two destinations, and got our teenagers home safely. Yes, we trusted them with our kids! We will use them again for our next event this December (business). Thank you again to Marvin, Jason (and Gary from Limos.com) - you were all the best! "
"Everything went perfect, driver was on time, limo was in great condition, drinks were provided as promised, got to our dance in perfect time and getting to a restaurant afterwards was no problem. Very convenient and had no problems whatsoever. Thanks so much Sims Limos!"
"First of all, I did not write the positive review posted on Sept 6, 2010, which makes me question any of the reviews. It was horrible experience, and I would never recommend this company to anyone. I concur with others who got ripped off. The air conditioning did not work properly, thus we arrived at my sisters wedding completely soaking. The 12 passenger limo was old, and did not fit even the 10 of us! The complimentary bar was a sham - one bottle of Andre Champagne for the 10 of us, no water bottles, and that was it! And when I called to complain to the owner, he had a arrogant and presumptuous attitude and refused to compensate for the poor service. "
"I was worried when we were selecting a limousine service because of stories told by friends about the terrible experience they have had but I must say when speaking to the reservation departmaent at Sims I got an assuring feeling so we booked the service and I can say that it was a very good and pleasent experience from the limousine to the very courteous driver."
"We had extremely great service beautiful limousine professional driver just wish it was a cooler day. Would use them again and reconmend them to my friends. "
"Is there a MINUS rating? DO NOT hire this group of liars! They said they were sending a new white limo that we would love and it was an OLD piece of garbage that embarrassed us as soon as it drove up. We could hear it a block away and it had exterior body damage with rusted paint that actually had bubbles along the entire length. The interior was worse, but thank goodness it was dark. The drinking glasses for the soft drinks were dirty and the power windows didn't work. This was my daughter's first limo present and to my horror her friends actually laughed at her. I can't tell you enough how much it hurts to see my child humiliated.
"This was a day to remember being that it was my wedding day and Sims Limousine service was what the doctor ordered. Great service we road arround for the remaining time after the vows and begin to party in the suv with our guest drinking and cruising."
"They told me that they specialized in during the wine tasting tours and they werent lying very very good tour and the chauffer was very knowledgeable and service was just great, I would tell every one if they wanted to do a wine tasting tour that this is the service to use and a limousine is the way to go."
"We had one of Sims Limousine party buses and had a ball very professional and courteous driver and the the party bus was fabulous Ill tell anyone to party on one of there party bus the most fun you can have with a group of people we had 25."
"We have used several limousine services in the past and they were eighter late or unprofessional until we used Sims Limousine very professional and prompt and courteous drivers no longer will we have to search again extremely good service."
"Had Sims Limousine Service take us to the emmys and just had a ball. Great service excellent driver just all arround great experience."
"I would recommend Sims Limousine to anyone needing service. The limousine and chauffer was outstanding, he was on time and friendly and the vehicle was top rate. A great experience."
"Excellent prompt on time courteous service my husband had a great birthday and Sims Limousine played an important part in it."
"Our tour was wonderful very good tour guide driver very knowledgeable and it just made the day enjoying. High mars for this service and will be using them again on my return."
"Excellent customer service DOES exist! Arranging the limousine service last minute (day of) was very easy and convenient. Our limo driver, solomon, was amazing! He was very friendly, reliable and an over all nice guy. I was very impressed with him and would definitely recommend Sims Limousine and solomon as a driver. The rate was $264 on a thursday night for 4 hours and this included everything (fuel charges, gratuity, alcoholic beverages) for an 8 person white stretch limo...surprising the birthday person with classy transportation = priceless!"
"Driver was on timewhich was very important being that it was a 4:00 A.M. in the morning pick up and the service and limousine was very good."
"I work for British Airways in the customer service department and am very much aware of high quality in service which Sims Limousine Service provided. I cant begain to explain how much a relief it was to have my guest taken care of with the quality of service Im acustom to. Thank you so very very much."
"Extremely great service on time very early in the morning lets say 5:00 A.M. and my trip to san diego airport was a pleasant one so far this is the best limousine service that I have ever used by far."
"We just wanted to thank you for your personal touches to our Malibu Wine Trip. Your extra attention to detail reinforces the spirit of small business. We know that you will be very successful. We look forward to using your service again in the future."
Thanks for the great service. It was memorable night. Lorenzo did an awesome job. I will keep as contact for future limo service.
"Sims was the best limo experience I ever had. The service was second to none. I would give them 10 stars. They were beyond accommodating with last minute changes and unexpected stops. The price was excellent compared to the other companies I spoke to. The staff, from the top management to the driver was a pleasant and a pleasure to work with. Their customer service was superb and they really cared about my guests. They performed beyond my expectations. The limo was spotless and the drinks were fresh. The driver was before time, professional and patient. Communication was constant, clear, and open. The reservation process was quick and easy. Most importantly, they were about to accommodate my late request. I wouldn’t use any other limo service in this area. They went above and beyond their call of duty to make my sister’s wedding a success. Thanks Sims, you the one!"
"On time and excellent service each way."
"Went to a concert out in glendora and had a wonderful time the limousine service was great which took the stress off of me and allow me to relax with my guest."
"Hire these guys, I made up for my anniversary big time by hiring sims limousine and taking them to the cooncert and back home. We had a ball."
"Very good service made the dinner outting that much more a pleasent event."
"very good service, very nice limousine and extremely good chauffering."
"everything they promised was delivered, the driver was nice and polite as possible, on time. made for a great night at the greek theater with a date that was impressed. if you want a more personal type service than a huge company, sims is the one."
"Exactly what the doctor ordered great service extremely nice car and a very courteous chauffer on time and my son and his friends just had such a wonderful experience and time for his birthday would highly recomend this company to my friends."
"We were extremely happy with the service very professional and the limousine/driver were of high standards and ouality what you would want to be represented with."
"I hired Sims Limousine for my mom's 50th birthday and I am so happy with their service! The limo arrived on time and our driver was so nice and friendly with all the guests. They had complimentary champagne which was a huge hit and I really couldn't have asked for more. My mom's birthday was a huge success! Thanks Sims Limo! "
"My goodness! Unfortunately I did not read the reviews before I booked this limo service because they called me from my information on Limos.com. If I would have read the reviews I would not have done it. I am having a 50th b-day party in a couple of weeks and called to check on my limo I reserved in March. The owner ( I believe he said he was the owner) could not find the paperwork and then told me he would have to come pick us up later because they had another event and would not be back in time for mine. I understand trying to make money in this economy but this is bad business. I paid half the money as a deposit already and I was informed that it will be returned to me in five days. Limos.com found me a limo for my event. When I called Sims back to cancel the owner told me that they could pick us up another day. I am only have one 50th birthday party! Thank God I caught this before I had regrets and bad memories of my 50th birthday party. Sims instead of responding to my review with business platitudes, please refund my money as soon as possible. Thank you."
"Watch out!!!! Don't hire this company. It was the most horrible limo service I had ever hired....I spoke to Melvin Sims, the owner and confirmed everything I requested and was quoted in email..I was quoted an 8 passanger limo and received a 6. Funny, it doesn't even show they have a 6 on their webpage...Fishy...I was also told by Melvin it was a 2008 or newer limo. NO, it was a 2002 with a bullet hole in the side and a boomerang contraption on the back. I was so emabrrased...I requested in addition to and at no additional charge Diet Cherry Coke and Cold Bud light. Ok, you ready for this.....Keystone light. Yes, Remember I have pictures. There was also regular Budwiser. Regular not light....We were also told it had a full stocked bar, The glass bottles were empty. Yes, actually clean and empty...He also said it had Ipod hookup. How could it, they didn't make ipod back then. It did, however, have a AV hookup where you had to have gone to radio shack to put the special outdated cords....lol When we got in it was so hot we started to immediatly sweat. My God. The driver said the air was on. It was blowing warm air. We then asked him to roll up the privacy partition, he said if he did it would be warmer than it already was and then when he did....ready for this...It was glass. Yes, glass. No privacy. Yes, there went my makeout session....
It was so bad....Horrible. Don't listen to what Melvins response will be...Remember, I have pictures....lol He's going to say I am impossible to please..Wrong....Thank God I charged it on my AMEX Centerion card. They are amazing and will back me up, especially with all the evidence I have, emails and pictures...."
"Thank you Sims Limousine for making my clients 40th birthday celebration a SUCCESS! They traveled from San Francisco for a weekend celebration including a Dodger Game.
They reported back that your service was timely, professional and exceeded their expectations. KEEP UP THE GOOD WORK!"
"I used Sims Limo Service last night to transport my husband and I to the Hollywood Bowl. We had box seats for the Eagles Concert to celebrate our 30th anniversary and wanted the evening to be very special. I am pleased to say that we had a wonderful evening and everything was perfect!! I had absolutely NO problems. Our driver, Solomon, was prompt (in fact about 15 minutes early), which ended up being a godsend, since a three car accident near the Bowl created a traffic snafu. We would have missed the opening of the show if Solomon hadn't been early to pick us up. Solomon was also courteous and friendly, knew his way around, and even found us a 'potty stop' in the middle of Hollywood. The coach was nice, and clean, with the exception of the windows which were very smudged. The bar was stocked, champagne was chilled, and there was ice available. I was a bit anxious to book with Sims after reading the negative reviews left by others, but I am glad that I didn't cancel. We had an outstanding evening, and I would have to say that the service that Sims provided played a large role in our overall satisfaction.
"I recently contracted Sims Limousine for my wedding on 8/1/09. During my phone contract negotiations with this limousine company I asked and was guaranteed that the stretch limo they were going to provide was a late model (only a couple of years old) "white Lincoln Town Car" Limo in pristine condition. I was also guaranteed that they were going to include their wedding package service which would include balloons, special napkins, upgraded champagne, and a "Just Married" sign. Unfortunately, Sims Limousine completely lied about their Limousine vehicle and the wedding package service. Absolutely none of the wedding service pieces were included in the limo and to make it even worse, the Limo on which my Fiancé and I were picked up was very old (13+ years?) and the Air Conditioning did not work at all. To make it even worse, the Limo continuously overheated and we were in constant vigil of it breaking down during our trip from the hotel to the church and finally to the wedding reception. All of my guests complained to me about the heat and lack of air conditioning as well as the missing wedding package services (decorations, etc). It was a miracle that my Fiancé and I made it to the Wedding reception. Needless to say, this was by far the worse Limo ride my guests and I have ever taken. This company should repay us most of our money for lying to us and for providing such poor quality service. PLEASE DON'T LET THIS HAPPEN TO YOU AND STAY AWAY FROM THIS LIMO COMPANY. It's hard to know how they manage to stay in business."
"Hi this message is for all: Do not hire sims limo service! They were horrible and a rip-off! they promised us a hummer and we paid $900.00 and instead we got cheap 80's type of limo's and there was nothing to drink and the A/C did not work. Oh and this was my wedding day! Please do not get them you will regret it as much as i did."
"I paid for 8 hours and recieved 2/1/2 hours of service. I was charged $680.00 for 2 1/2 hours of serice. The limo driver was nice and just following his managements direction I am sure, but he dropped us off and disappeared for 5 hours. Then came back and was mad because we were not ready to go stating that he had another approintment. The limo was a peice of crap and smelled disgusting.
I would not recommend this limo service to anyone even someone I didn't like.
We use a limo serivce for business and leisure travel several times a year and this is the WORST I have ever experienced."