"The driver was 15 minutes late. Then, when I received my bill for the ride I was charged wait time because the driver hit traffic on the way to my house. I was the one waiting, and I was charged for that?"
"Guillermo was helpful and kind. extra help with my dead phone!"
"BEWARE of this company in San Diego. They will tack on extra charges. Scheduled time of pick-up 1:45 pm /ariving san diego at 1:19 pm for curbside p/u for a fee of approx $67. My plane arrived 30 mins early and on my way to baggage claim, driver called and said she is at the baggage claim area waiting. So i meet her and get my bag, get in car (around 1:20 pm- I was suppose to be p/u curbside but now the driver has to pay for parking) and go to my destination. So when i get my bill i am charged $95.48...they tacked on a waiting time fee of $13.75 + $8 parking fee + 10% tax. I called (they had zero balance on acct) then wrote an e-mail. Their response was that i had ordered the driver to meet me at baggage claim which is an outright lie and which i told them they were a rip-off company. The i get a response from them like this: From: '' <> To: William Mcclain Sent: Tuesday, May 27, 2014 9:24 PM Subject: RE: Fw: Your Receipt: From Airport 22-May-14 (Thu) (RIDE #E32W5H) You need to"
"Due to a very bad experience with United Airlines which cancelled our flight to Hawaii at the last minute almost ruining our vacation, we had to scramble and get everything reorganized. This included getting a last minute transportation set up to take us from San Diego area to Orange County JW Airport to catch a new flight out to Hawaii. Not only did the limo service make it happen but the experience was great. Our Driver was very professional, helpful, friendly and made a rough time very pleasant. He knew where to go, how to get there, and made sure we got there with enough time to spare so we didn't have to mad dash through the airport. This service is A++ in our opinion."
"The driver was on time but didn't know where she was going. She was asking my husband for directions. That is not acceptable. My son was the passenger. He was taken to the wrong location. Both the driver and my son realized the mistake rather quickly and he was eventually taken to the right location. This should not have been an issue at all. I was not happy about this."
"We had in writing on our quote that we would be picked up in a Cadillac Escalade which included WiFi and refreshments. Instead we were picked up in a completely different vehicle with no WiFi and two small bottles of water for four people. The car was very unclean , and the driver was erratic/swerving on the road. We not only feel like we have been ripped off, but it was very disappointing to think you are paying for a Cadillac Escalade which had been quoted in writing during communication with this company ,and instead being picked up in an inferior vehicle. Will never use this company again"
"Just wanted to drop a line and say that the service
was A+ and that Peter is a true professional. I mention this because, since
moving from LA, finding a clean car and professional and courteous driver is
not that easy. Peter represents your company very well and we will most
certainly call you in the future."
"Mid night express has been great. Always dependable"
"Jerry M. was prompt and very professional. Vehicle was very clean. Pleasant ride! "
"I just wanted to say thank you for a perfect evening that Dorene assisted in
Saturday night. She was on time and a very pleasant driver throughout the
evening. The next best thing to her attentiveness was picking us up after
dinner with flowers for my new fiance. I think that alone will make her my
requested driver for the wedding so I know I am there on time."
"My driver was Dorene and she was outstanding! On time, safe driver, courteous, and professional. The car was clean and comfortable. I would definitely use Midnight Express (and request Dorene) again. Thank you."
"Our limo driver, Mr. Jim T., was courteous and helpful from LAX to Disneyland. We loved how he treated his guests. The limo was clean and well maintained. Big thanks to Jim !"
"Mike E from Midnight Express was very professional, courteous, and most importantly punctual. I really liked the email and text message correspondence so that we know where and who the driver is. They even provided fresh refreshments!! Highly recommend this company!!!"
"More than getting all of the basics right, our driver even returned to the airport when a member of our group left his phone in the backseat after being dropped off. The driver was eager to help by returning to the airport after finding the phone. Exceptional service with a smile."
"On time, nice guys, nice car. Couldn't be happier."
"Driver was prompt and polite. Loaded the luggage quickly and efficiently and got us to the airport without issue. The car itself showed so signs of wear in the interior compartments, and had a few pieces of missing molding but was good overall."
"Driverwas on-time, friendly, and courteous! Excellent ride and very patient despite numerous delays at the airport! Wholeheartedly recommended!"
"I would like to pass on my sincere thanks to the Midnight Express drivers
and dispatch for helping me out in a HUGE way today!!
My drive was on time, and my trip LAX was great - a great guy and smooth
But I screwed up and left my passport at home, which I didn't realize until
check in. I called my driver, who had left already, but he quickly arranged
with despatch to get another driver out to my house to get my passport and
courier it to me.
The second driver got my passport to me in record time, and I was able to
make my flight. It was an important international flight, and I made it to
check-in with 2 minutes to spare.
I can't thank you enough for your outstanding commitment to customer
service, your responsiveness and willingness to go above and beyond!
You saved the day, and I am sincerely grateful."
" I wanted to thank you for our latest pick-up at san Diego airport. Our
driver, Darius was amazing. His professionalism was exceptional. Thank you
for offering qualified drivers!!!"
"I wanted to thank you for our latest pick-up at san Diego airport. Our driver, Darius was amazing. His professionalism was exceptional. Thank you for offering qualified drivers!!!"
"I recently reserved one of your stretch limos on Saturday 9/24/11 for my sister's bachelorette party. We just wanted management to know how wonderful our experience was. We had a great time but more so we were very impressed with our driver Rick. He was very respectful, professional, a gentlemen and very sweet.
He made us feel safe while we did our bar hopping to the bars downtown & by the beaches. Having a large party of girls it was nice to feel like someone was keeping an eye on us while we had our fun. He always made sure our ice was fresh & made sure we had what we needed. He was quick to open our doors & let us in the truck as we needed to get in & out of it for our belongings nonstop. Anytime we called him, he was there within minutes.
We just wanted to thank you for giving us Rick as our driver. We will definetely be referring our friends & family to your service and will be requesting Rick for our next girls night out. We have rented limos before & our experience was not always that pleasant (we are by no means high maintenance either) so it was soooo nice that this one went so smoothly."