Midnight Express

  -  27 Reviews

 

Description

Since 1995, Midnight Express has taken pride in delivering safe, prompt and professional service that consistently exceeds customer expectations. With offices in Laguna Niguel and San Diego, we service all of Southern California. We provide you complete, chauffeured, ground transportation services whether you are planning an airport transfer, point-to-point transfer, special events or nights on the town. Midnight Express Limousine & Executive Transportation's fleet ranges from Lincoln Town Car luxury sedans, SUVs, stretch limousines, and Executive Van. Call 800-716-5466 x3 for your best price! more
 

Our Limo Rental Fleet  

Luxury Sedan - Tesla Model S (Black)

3 customer capacity
LET'S GO GREEN!!! VERY BEAUTIFUL VEHICLE WITH A VERY SMOOTH RIDE. 3G internet

 

Sedan - Lincoln Town Car (Black)

3 customer capacity

 

Sedan - Lincoln MKT (Black)

4 customer capacity

 
 

Stretch Limo - Lincoln Town Car (Black)

8 customer capacity
* Luxurious Black Leather Interior * 5th Door for Easy Access * Limo Tinted Windows * Complimentary Full Bar, and Bottled Water & Soft Drinks * CD Sound System * DVD Player * 8 Piece Luggage Capacity

 

SUV - GMC Yukon Denali (Black)

5 customer capacity

 
 

Van - Passenger Van (Black)

9 customer capacity

 
 

Our Limo Services Packages  

Airports Special

Make your summer 2014 special in Southern California. Take advantage of these great summer specials

 

Summer Specials

Make your 2014 summer special with good times with safe reliable transportation. We are ready for you with Safe driving seasonal experienced Chauffeurs. Do not hesitate to call or book ASAP!! We look forward to serving you.

 
 

Rider Ratings



06/10/2014 Customer : L. Robinson
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05/29/2014 Customer : L. Robinson
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05/27/2014 Customer : p. nerison
"Guillermo was helpful and kind. extra help with my dead phone!"

 



05/23/2014 Customer : B. Rupp
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Limo Service Response: "Mr. Rupp, I am sorry to see a rating of "1" with no explanation on how or why you came to that conclusion. We are a top rated limos.com affiliate with years of experience, a great customer service record and a strong reputation. I researched your reservation and discovered no notes from the dispatcher, chauffeur or passenger that anything other than safe and professional service was delivered. I did notice you received a fantastic price approximately $75 less than our usual client rates. I would appreciate hearing from you and understanding your low rating review. You can email me at mike@midnightexpress.co. Regards, Mike Emerson, COO "
 



05/22/2014 Customer : w. mcclain
"BEWARE of this company in San Diego. They will tack on extra charges. Scheduled time of pick-up 1:45 pm /ariving san diego at 1:19 pm for curbside p/u for a fee of approx $67. My plane arrived 30 mins early and on my way to baggage claim, driver called and said she is at the baggage claim area waiting. So i meet her and get my bag, get in car (around 1:20 pm- I was suppose to be p/u curbside but now the driver has to pay for parking) and go to my destination. So when i get my bill i am charged $95.48...they tacked on a waiting time fee of $13.75 + $8 parking fee + 10% tax. I called (they had zero balance on acct) then wrote an e-mail. Their response was that i had ordered the driver to meet me at baggage claim which is an outright lie and which i told them they were a rip-off company. The i get a response from them like this: From: '' <> To: William Mcclain Sent: Tuesday, May 27, 2014 9:24 PM Subject: RE: Fw: Your Receipt: From Airport 22-May-14 (Thu) (RIDE #E32W5H) You need to"
Limo Service Response: "Mr. McClain, Mr. Rupp, I am sorry to see a rating of "1" with your unsatisfactory experience. We are a top rated limos.com affiliate with years of experience, a great customer service record and a strong reputation and it pains me to read this. I researched your reservation. 1) We monitor all flights and ensure the scheduled pick-up time is when the plane actually arrives. Yours came in early and you would have to sit at the curb and wait till 1:45pm. Or your plane could have been delayed and we would have no recourse but to bill you our wait time if the 1:45 pick-up time was firm. This method of monitoring the actual flight arrival is common practice in this industry and in the client's best interest. 2) Curbside pick-up - yes that was your request and the chauffeur mistakenly went into baggage claim to be of assistance. 3) Fees - Our fees are based on our agreement with limos.com and billed according to chauffeur reported time and charges. Tax is standard and there is an airport fee for all San Diego pick-ups, but the actual parking charge and wait time will be rectified. Regards, Mike Emerson, COO "
 



05/22/2014 Customer : R. Neuhart
"Due to a very bad experience with United Airlines which cancelled our flight to Hawaii at the last minute almost ruining our vacation, we had to scramble and get everything reorganized. This included getting a last minute transportation set up to take us from San Diego area to Orange County JW Airport to catch a new flight out to Hawaii. Not only did the limo service make it happen but the experience was great. Our Driver was very professional, helpful, friendly and made a rough time very pleasant. He knew where to go, how to get there, and made sure we got there with enough time to spare so we didn't have to mad dash through the airport. This service is A++ in our opinion."

 



05/17/2014 Customer : T. Smith
"The driver was on time but didn't know where she was going. She was asking my husband for directions. That is not acceptable. My son was the passenger. He was taken to the wrong location. Both the driver and my son realized the mistake rather quickly and he was eventually taken to the right location. This should not have been an issue at all. I was not happy about this."
Limo Service Response: "Mr. Smith, our apologies for your experience. I agree that finding the right drop-off location (or pick-up location) should not be a problem when provided with a correct address. While your drop-off location was in a maze of buildings in Balboa Park, our chauffeur should have been better prepared for this ride. We will reaffirm with all chauffeurs the need to plan and know their routes before a client ever enters a vehicle. Regards, Mike Emerson, COO"
 



05/09/2014 Customer : J. Campbell
"Kerry is awesome!!!"

 



05/05/2014 Customer : S. Paugh
""

 



04/25/2014 Customer : H. Mackay
"We had in writing on our quote that we would be picked up in a Cadillac Escalade which included WiFi and refreshments. Instead we were picked up in a completely different vehicle with no WiFi and two small bottles of water for four people. The car was very unclean , and the driver was erratic/swerving on the road. We not only feel like we have been ripped off, but it was very disappointing to think you are paying for a Cadillac Escalade which had been quoted in writing during communication with this company ,and instead being picked up in an inferior vehicle. Will never use this company again"
Limo Service Response: "Mr. Mackay, my apologies for your perceived unsatisfactory ride in our SUV. We are a top rated limos.com affiliate with years of experience, a great customer service record and a strong reputation. I researched your reservation and discovered. 1) Cadillac SUV requested - unfortunately our Cadillac Escalade was not available and we substituted with a same year, same color and amenities GMC Yukon Denali. Per limos.com agreement "Substitutions: While we work to ensure that the vehicle and amenities shown are available, we cannot guarantee they will be in service for your limo rental and the limo company may substitute a similar vehicle for your service." 2) WiFi and refreshments - we do not have and do not advertise WiFi or refreshments. We do have complimentary bottled water in all our vehicles. 3) Vehicle was unclean and driver was erratic - we clean our vehicles inside and out on a regular schedule. We hire professional chauffeurs whose job is to provide safe and reliable service. Mr. Mackay, I am sorry you did not feel that your experience did not meet your expectations. I would appreciate a second chance to "get it right" in your eyes. Regards, Mike Emerson COO"
 



04/18/2014 Customer : L. Robinson
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04/16/2014 Customer : G. Martin
"Perfect in every wsy"

 



03/31/2014 Customer : e. bell
"Just wanted to drop a line and say that the service was A+ and that Peter is a true professional. I mention this because, since moving from LA, finding a clean car and professional and courteous driver is not that easy. Peter represents your company very well and we will most certainly call you in the future."

 



03/27/2014 Customer : B. Burton
"Mid night express has been great. Always dependable"
Limo Service Response: "Ms. Burton, thanks for your kind words. What could we have done to pushed your review rating to a "5?" Regards, Mike Emerson, COO"
 



12/31/2013 Customer : L. Lee
"Jerry M. was prompt and very professional. Vehicle was very clean. Pleasant ride! "

 



12/17/2013 Customer : e. davidson
"I just wanted to say thank you for a perfect evening that Dorene assisted in Saturday night. She was on time and a very pleasant driver throughout the evening. The next best thing to her attentiveness was picking us up after dinner with flowers for my new fiance. I think that alone will make her my requested driver for the wedding so I know I am there on time."

 



11/21/2013 Customer : T. Slingsby
"My driver was Dorene and she was outstanding! On time, safe driver, courteous, and professional. The car was clean and comfortable. I would definitely use Midnight Express (and request Dorene) again. Thank you."
Limo Service Response: "Thank you Mr. Slingsby for taking the time to write such a nice review of your Midnight Express experience and especially on our chauffeur Dorene. It's appreciated and we hope to be of service in the future."
 



10/25/2013 Customer : P. C
"Our limo driver, Mr. Jim T., was courteous and helpful from LAX to Disneyland. We loved how he treated his guests. The limo was clean and well maintained. Big thanks to Jim !"

 



10/24/2013 Customer : J. Kwon
"Mike E from Midnight Express was very professional, courteous, and most importantly punctual. I really liked the email and text message correspondence so that we know where and who the driver is. They even provided fresh refreshments!! Highly recommend this company!!!"

 



10/24/2013 Customer : L. Van Popering
"More than getting all of the basics right, our driver even returned to the airport when a member of our group left his phone in the backseat after being dropped off. The driver was eager to help by returning to the airport after finding the phone. Exceptional service with a smile."

 



07/01/2013 Customer : W. Trant
"On time, nice guys, nice car. Couldn't be happier."

 



06/24/2013 Customer : E. Danley
"Driver was prompt and polite. Loaded the luggage quickly and efficiently and got us to the airport without issue. The car itself showed so signs of wear in the interior compartments, and had a few pieces of missing molding but was good overall."
Limo Service Response: "We appreciate your kind words about our chauffeur and his service. Thanks for the heads-up on the plastic molding. We will certainly look into this on the Van. "
 



12/04/2012 Customer : A. Rose
"Driverwas on-time, friendly, and courteous! Excellent ride and very patient despite numerous delays at the airport! Wholeheartedly recommended!"

 



12/07/2011 Customer : J. C
"I would like to pass on my sincere thanks to the Midnight Express drivers and dispatch for helping me out in a HUGE way today!! My drive was on time, and my trip LAX was great - a great guy and smooth ride. But I screwed up and left my passport at home, which I didn't realize until check in. I called my driver, who had left already, but he quickly arranged with despatch to get another driver out to my house to get my passport and courier it to me. The second driver got my passport to me in record time, and I was able to make my flight. It was an important international flight, and I made it to check-in with 2 minutes to spare. I can't thank you enough for your outstanding commitment to customer service, your responsiveness and willingness to go above and beyond! You saved the day, and I am sincerely grateful."

 



10/12/2011 Customer : B. Rourke
" I wanted to thank you for our latest pick-up at san Diego airport. Our driver, Darius was amazing. His professionalism was exceptional. Thank you for offering qualified drivers!!!"

 



09/29/2011 Customer : B. Rooke
"I wanted to thank you for our latest pick-up at san Diego airport. Our driver, Darius was amazing. His professionalism was exceptional. Thank you for offering qualified drivers!!!"

 



09/26/2011 Customer : S. A
"I recently reserved one of your stretch limos on Saturday 9/24/11 for my sister's bachelorette party. We just wanted management to know how wonderful our experience was. We had a great time but more so we were very impressed with our driver Rick. He was very respectful, professional, a gentlemen and very sweet. He made us feel safe while we did our bar hopping to the bars downtown & by the beaches. Having a large party of girls it was nice to feel like someone was keeping an eye on us while we had our fun. He always made sure our ice was fresh & made sure we had what we needed. He was quick to open our doors & let us in the truck as we needed to get in & out of it for our belongings nonstop. Anytime we called him, he was there within minutes. We just wanted to thank you for giving us Rick as our driver. We will definetely be referring our friends & family to your service and will be requesting Rick for our next girls night out. We have rented limos before & our experience was not always that pleasant (we are by no means high maintenance either) so it was soooo nice that this one went so smoothly."

 

Affiliations 

National Limousine Association