"The driver whose name I think was Stephan as he introduced himself to us, but have forgotten his name was professional, articulate, and exceeded our expectations. "
"Driver not engaging. Should ask passenger if it is ok to get off expressway to avoid expressway traffic. "
"Very friendly and helpfull driver! Thanks for all. "
"Carlos, our driver from ORD to Langham was wonderful. I requested him, the next day, for the ride back to ORD. The person I asked spoke very poor English, but I thought, I would get Carlos, and that he didn't need my credit card number again. Well, I didn't get Carlos, and the guy asked for payment when he dropped me off."
"...Very patient in dealing with a late arrival on landing."
"They were very patient and considerate to wait on a late arrival by the plane."
"Driver was prompt, courteous and professional. The vehicle was relatively new, clean and in good condition."
"Very good driver who even carried my bags up the stairs at the hotel. "
"Driver dropped me off at the Waldorf Residence vs. at the Hotel entrance. Had to walk 1/2 block to the hotel."
"Driver only contacted me half an hour before pick up time and that was only AFTER my boyfriend called to get drivers information. "
"Didn't know my name. No water. No phone charger. Mediocre experience at best. If I'm going to pay $100 one way I expect to be taken care of. Otherwise I would just call uber. "
"There is a $4.00 parking charge on the bill. There was no parking required. Please remove. "
"Our driver was most courteous and the suburban was a warm welcome with heated seats after a chilly walk outside the terminal. We look forward to the same wonderful experience today. I will alwasy use Empire Limosine based on your excellent service! Dr Gary Harris, Dallas, Texas."
"Did not provide the category of car that was booked.
The car I recived looked dated."
"I was very impressed. I received a courtesy call the day before my scheduled ride which was wonderful as they suggested an earlier departure time due to the potential for rush hour. My drive was outside and texted me 20 minutes early which was comforting. He was dressed well, courteous and very nice. "
"Took a slow route to destination. Highway would have been better!"
"The driver was great! The limousine was below average and I will never ride with them again."
"I write this for the second time. My ride with the company was fine. However the shock came to me when I received the final bill! I booked the ride expecting to pay $183.40 and some minor expenses. When I received the bill, I was charged an extra $82.50 for 'pickup wait time', but my flight was on time and caused the driver no issues of being cancelled or delayed. I was also charged $46.20 for a 'provider discount'. Discount usually means saving some money, not dishing out more. My ride ended up being $320.90!!!!! Almost double from what I agreed to. This is not acceptable for a company to do this to a customer and I am just done with you and Empire. I would really like someone to remedy this situation...please."
"Excellent driver - very considerate, professional and articulate in every way."
"Empire limo in Chicago was 30 mins late. no phone call. ended up taking a taxi after freezing for half an hour"
"The driver was 15 minutes late, and I was charged with a $30 wait time fee even though we left less than 5 minutes after he arrived. Everything fine with chauffeur. Trash in limo from previous ride"
"Safe and reliable, driver took our photo with stretch as well! Beautiful car!!!"
"Very good the driver was friendly knowledgeable great experience"
"Driver was excellent "
"I paid extra for Lincoln MKZ - Hybrid. I was picked up in a cheaper, old lincoln town car, dirty inside, rude driver, who picked me up on the wrong side of the building. No water."
"Reserved a town car, but was picked up in a Chevy Suburban"
"we were very Happy with our drivers both to & from the airport!"
"Our driver was terrific. He arrived early, and made a recommendation about drive time to our destination due to icey snow, and it helped. He also drove very well, and worked to get us to the door of our theater, in spite of problems created by unnecessary police blocking of the entry driveway. Very professional and courteous too."
"Called me while I was waiting for my bags, arrived promptly at the pickup location, very professional, courteous and friendly. Handled bags curbside and opened car door. Offered engaging conversation during our ride. Use Empire!"
"My driver arrived a on time, and was ver courteous and professional the entire trip. The car was in excellent condition in like new condition. I will definitely ride with them again!"
"My grand kids had a wonderful time riding to the airport in the Limo. The driver was dressed, on time and the car was clean inside and out. Our ride was a pleasure. "
"Empire is great. I use them for corporate travel in most of the major cities I work in and I never have a problem. The drivers are on time and personally call when they are on location. The office is easy to get in contact with at all times of the day and usually dont have a problem changing last minute times, pick up locations, etc at r my convienence. Sedans are all new and updated inside, although they could get navigation systems to really make the cars top notch. None the less great company and easy to book can do it online or over the phone with someone in the office! And they check your inbound flights so if you're delayed/ early/ diverted whatever the problem airlines usually have they are tracking and call when you land to let you know they are there!"
"I felt that Empire did exactly what I asked. I used them for my wedding and was able to arrive at a good price. They showed up on time, and were professional and courteous. The driver was flexible with us stopping for some extra photos that weren't on the plan. I got the exact limo I asked for and I was very happy with their service"
"I used Empire Limo for my parents and in-laws to transport them to and from church and reception location and everything turned out great. They were on time and cooperated with both parents on the numerous stops they had to make. I will use Empire Limo again. Thanks!"
"I used Empire limousine for my engagement and they were great. Friendly service over the phone and they helped me set up every detail of the service. Very friendly, professional, and perfect service."
"My mother found this place for my wedding last June. We went to an open house where they had a number of buses and limos for us to walk through, ask questions, etc. They had a great price so we went with a 50 pas. bus. It was great. They were prompt, clean, and safe. Our driver, Charles, was so friendly and patient. He even let my drunk brother-in-law use the on-board mic for our 40 min trip from Chicago to Brookfield Zoo. Everyone we dealt with were courteous and professional."