"I booked a point to point from manhattan to a running race in NJ about 1 hr away. We were to be picked up at my apt on the upper east side at 5 AM. At 5 AM the driver calls and texts that he's at my location, I go outside and he is nowhere to be found. Finally he says he's at west 76th street not east. 10 minutes later I call back and ask where he is, he says he's in Brooklyn. I ask him how long till he's at my place, he says 10-15 minutes. I keep calling back and asking and he keeps saying 10-15 minutes. He shows up an hour late... We barely make it on time to the race. Furthermore the dispatch tries to blame me for the mistake saying its my fault since one of the confirmation emails they sent me has the wrong borough on it... But my order to limos.com that I entered is correct. It's their job to get it right, not mine to find and correct them. Could have been a disaster! Overall I will never use again.
"The Driver was in time - everything worked fine. He came with his car to the terminal so we had not to go outside in the cold before the car was there. Very comfortable"
"The driver was in time, contacted us immediately.
The only problem is that some ny limo drivers think they have to get back the time they lose on a red light on the way to the next light. Accelerating - braking - accelerating - braking. Not a comfortable ride for a passenger"
"Driver was nice. Car was clean. My flight was two hours delayed and they threw a $30 waiting fee on my bill. Limo.com reversed but I don't appreciate this company trying to pull a fast one on me. And that's after I gave additional $10 tip due to rain and delay.
Bad business practice to hose customers."
"Arrived on-time as requested, service minded and helpful driver"
"The car was early, the driver texted me to let me know that he was there. Sign on the car indicated which one was ours. Great service!"
"Excellent service! The driver sent me a text message that I receive immediately upon my flight landing to say that he was at the airport and to call him when I had my bag. We met up easily outside at passenger pickup. The car was clean and comfortable. The driver was friendly and went above and beyond at my hotel. The hotel couldn't find my reservation and he did not leave until he was sure I had a room. I travel every week and will definitely use Bridge Limo again on my trips to NYC. Thanks for the excellent service. "
"We had fantastic service from your team and on such short notice.
I would not hesitate to recommend you guys to anyone.
"My daughter was one of the many Cheerleaders chosen Statewide to participate in the Macy's Day Parade. I went on your website to find driver to pick us up and one of the ones you had was Bridge. Both the Reservationist and the Driver were the nicest people. I was so please with this company, I posted on my Facebook to book any rides through Limos.com and Bridge when in this area. Thank you so much for making this once in a lifetime opportunity for our daughter the best experience."
"Hi, I was picked up last Sunday, 11/13, by one of your drivers whom I did not get his name. The pickup was scheduled for 10:30am at Millenium Towers, 30 West St, NY 10004. I was very shocked at how rude the driver behaved on top of not knowing where he was going.
I was 13 minutes late and I apologized to him immediately as I saw him. He told me that I was going to cause him to be late for his next clients. Again, I apologized. He then went on to tell me that he is not a NY'er and that he did not know where he was going.
He claimed that he was given the information that I was going to EWR but I explained to him that I was going to JFK. After a few exchanges, he admitted that yes, JFK was the departing airport. Once we finally got to JFK vicinity, he asked if I knew where the American terminal was. I told him I did not but would help him read the signs.
He then asked, almost accusingly, if I was an American and if I was from the United States because I did not know where the terminal was within JFK. This was truly an insult to me and honestly, the final straw of the car ride with him.
I didn't realize that when using your service, I needed to have my own GPS and know where my terminal is located. In fact, that's why I hire car services. And I'm pretty sure that's why my company hires car services as well.....so that the employees and the clients can enjoy a stress free ride.
In the future, if you do use this driver, hey may be more comfortable in NJ because as he said, "he is not a NY'er and doesn't know where he's going". And in the meanwhile, I will be letting Limos.Com know as well b/c I do not believe this is the service that is intended for either of your clients.
"We were picked up from Newark Airport and dropped off at our hotel in Manhattan. Driver was very friendly and informative. Car was very clean and in excellent condition. Excellent Service..!
This company is way more proffesional than FCLS..!!"
"great service! Got out 1 hr earlier than time reserved. Taxi arrived in 10 mins. Pleasant driver assisted us loading 8 bags with a smile. Will def use again."
"Would walk to airport before I use this company. Booked thru this service
for young daughter to travel from school, called twice during day to verify
limo would be there on time. Was told dont worry would be there. 20 min
before pick-up time received call from same lady who i talked to twice and informed ride would not be there... I was frantic and requested send a ride or help me. They said that they couldnt help. What a joke."
"Booked an airport transfer for my client who always travels with a lot of luggage so I got a large SUV. The price was fare. The car was clean. The driver (Tariq) was courteous and helpful. It was my first time using The Bridge. It wont be my last."
"Thank you , all went well, and we were pleased with the driver and the service.
""Hello, Thank you for picking us up tonight. The service was great. Our driver was excellent and your cars are extremely well maintained. I look forward to using your services again!" "
"A great big Thank You to you and your staff . Everyone was so nice and accommodating! If were ever in New York again we will use your car service and will recommend your company to our friends and business associates!""
""I just had to write to thank you for such wonderful service, we were all very impressed with the cleanliness of the Yukon and how helpful the driver was with our luggage and with the car seat. Plus the driver was exceptionally friendly, I am extremely grateful for the wonderful service you provided. I will always keep you in mind when we need a car service.""