"After texting driver we were running late from wedding - grooms parents were left stranded since the driver left a message - then took off. He Never stepped inside the hall to inquire. Stay away"

"My daughter received a call the day of her prom saying that the limo I paid for was not available. I called the company back and spoke with a man who told me that I had a choice to take the available lime or cancel. The car that was sent looked like it was in an accident. The right side passenger door was dented and scratched. My daughter was embarrassed as was I. That was not what I paid for. "

"We booked for the limo driver to wait for us. Thought we might be leaving early and the limo.com person assured us he would wait - paying for all the hours as we were. When we got to the wedding venue and got out of the car, the driver said 'I'll pick you up at 11:45' and drove off. It worked out because in the end we didn't want to leave until then, but the service was still NOT what we paid for. When he arrived it was about midnight (again it worked out, but was not what we paid for). Also, he was not driving a Lincoln Town Car. Instead a Nissan Xterra. NO legroom in the back. Suspect this driver was contracting to the limo company and off doing his own off-book thing. Limo.com has a good concept of operations, but you need to be more careful about which companies you give business to. We are really disappointed and very annoyed about paying for services we did not receive!"

"Perfect experience... Received texts from Limos.com and Royal Express as we landed ... great to know that our driver (Farm O) was already there and patiently awaiting our arrival at baggage claim. He was courteous and helpful. The Lincoln Town Car was a larger one, and able to fit all of our travel bags in the trunk. Water was available and appreciated after a long cross country flight, arriving just after midnight. Would definately book again."