Avg rating:
rating
- 44 Rider Ratings
"I had set up an early morning pickup (5:45am). When no one had shown up by 5:50 I tied to contact the driver and Alpha Limo, but neither answered the phone or responded to messages. Ended up having to hail a cab at 6:15. Ranking says it all... "Terrible" service!"
"DO NOT USE THIS COMPANY!!!! Driver never showed up. Tried calling the contact number for the company several times, even left messages. No reply or returned call. After waiting 45 minutes, I had to take a cab."
"On December 2, 2012 my family and I, six of us waited in pouring rain for
the limo to show up. They did not! They called us at the time they were due and were an hour out still. We had to jump in our car, all six of us (5 passenger car), and rushed to airport and made our plane by about one minute. And that was rushing and running the entire way. They have not made good on promise to reimburse us and LIMOS.COM has totally shafted us....good luck"
"Excellent service. The driver was on time and waiting for me. The car was clean and the driver was personable."
"The driver met us in the airport and helped get our luggage. Very nice experience. "
"This is the third time I have rode with Alpha Limousine and they continue to exceed my expectations everytime. Their vehicles are immaculate and drivers are always prompt, polite and make the experience even better. I rode in the towncar this time around and it was in great condition, lots of leg room for comfort and a few mini water bottles were a nice touch after my long flight back to SF from NY. Definitely recommend Alpha for anyone doing travel in the Bay Area, especially for business rides. "
"Excellent experience! My flight arrived earlier, but Alpha Limousine offered to pick me up earlier with no problems, so I didn't have to wait outside for 30 min. They also upgraded the ride for free from town car to SUV just to appreciate the customers of limos.com - very touching! The driver, Shaun, was very helpful, polite and adequately entertaining. It was an extremely smooth and quick pick up and ride home from SFO - which was exactly what I needed after a long tiring late night flight."
"The driver was friendly and my ride was smooth back home from SFO. "
"This was a great trip to the airport. I got out of the limo at the Virgin America terminal and the paparazzi was snapping pictures, camera flashes going off and then they realized it was just a regular old nerd. The limo was very clean, the driver was on time, professional and courteous. I will certainly look for this company again on limos.com. "
"The driver was 4 minutes late but he apologized. The car was high-end and immaculate. Classical music was playing and it was an enjoyable ride."
"I have rode with Alpha Limousine a few times now and I must say that they are a top of the line black car provider. This particular pick-up was in their Mercedes S- Class vehicle and I will say it was amazing. The back seat was extremely spacious, there were multiple bottles of water and the daily newspaper provided and BACK seat warmers, my favorite thing on the planet! They were 10 minutes early for my pick-up and got me to the airport safe and sound. Highly recommend Alpha for any ground transportation needs. "
"15 minutes early, clean car, great driver"
"On Time, Clean Car, Great Driver - I will use them every time I go to SF"
"Alpha was great. Drivers were on time and friendly, and the cars were very clean. I'd definitely recommend them. "
"Driver was there 10 minutes early waited patiently, car was clean, plenty of newspaper and magazines but no water. Overall a great experience and a very good driver. I'll definitely use them again. "
"I recently used Alpha's service to and from SFO. Their chauffeurs were knowledgeable and professional. Alpha made getting to and from the airport one of the better parts of my vacation."
"Great service, comfortable ride. Was on time, called to confirm and car was in excellent condition.
Didn't try and fill time with conversation, which is what I prefer.
Definitely recommend."
"The car was immaculate, the service was punctual and the driver did a great job! "
"The ride was great and I will definitely use Alpha again. The driver was on time, friendly, and helpful, and the car was incredibly clean and smooth."
"Great experience! Booked town car for same day service to the airport. Chauffeur was punctual and polite and the car was spotless. I will definitely use Alpha Limousine in the future."
"I booked a ride to the airport and Alpha gave me a free upgrade to a brand new Mercedes. It was immaculate inside and the driver was very professional. I will definitely book them for my return trip!"
"It was a breeze! The limo was waiting for us for almost 20 minutes, which is great. Early is better in my opinion especially nowadays. The chauffeur was friendly, professional, and picked up and took out all our luggages from the trunk. The limo was clean, no bad smells or anything. And they called us the night before to conform the service for tomorrow, which is great. Overall was a great experience. Will hire again in the near future! "
"Great Service, very friendly."
"This service was excellent, on time, very helpful and professional. They added extra enjoyment to our family event. When we departed the cruise terminal in San Francisco he was right there and on time to pick us up. Highly recommend this limo service."
"I never even used their service and they have lost me forever as a customer.
Simple transaction:
1. Reserve limo
2. Cancel limo well within allowable timeframe to avoid any charges.
3. Credit card is not charged.
Alpha Limousine's version:
1. Reserve limo
2. Cancel limo well within allowable timeframe to avoid any charges.
3. Alpha charges my card $165.
4. I call customer service and they agree to credit my card.
5. 2 weeks later, no credit applied.
6. A 2nd call yields a similar response that a credit will be applied.
7. 1 week later, I'm still out $165.
Decide for yourself, but there are plenty other limo services out there that I'm sure operate their business in good faith and with ethics."
"Driver was very courteous and the car had relaxing classical music playing. Just what the doctor ordered after a long business trip. I'd definitely use Alpha again!"
"the driver was early, car was clean, stocked with water and ready to go. wonderful service and was at the front door of the restaurant when we walked out. we will defintely call again, great-great-great. (really!)"
"We hired Alpha Limousine at the last minute yesterday for our 20th anniversary and they were awesome. Our driver Luis showed up 15 minutes early, the car was clean and very comfortable. Luis took us to numerous bars / restaurants in San Francisco and was very professional. We very much enjoyed our evening out, and will definitely call upon Alpha Limousine next time we need a car service. Thanks Alpha & Luis."
"In spite of filling in all info, including contact, online, company emailed saying they didn't have a way to reach me, then when I called, the rep 'didn't have a computer in front of him' so I had to give it all again. Minor inconvenience. Everything else went very smoothly and driver was excellent. Would use them again."
"Luis, our limo driver, was very prompt in getting to our residence before our departure time. He was very courteous. The limo ride to prom was just phenomenal; the iPod plug was flawless and we had a great time with the music and people sliding around.
The one issue we had was with dropping people off to their residences after prom; there was some confusion about the addresses, but that discrepancy was fixed. In addition, for some reason, the first half of the drop-off ride had no lights or music, but it came back on.
Nevertheless, I would still highly recommend Alpha Limousine to anyone who would like a limo service for their event."
""The service that Alpha provided was very poor. They were used for my wedding last weekend. They were prompt and that was about the only thing positive. The driver was not dressed in appropriate attire. He had NO idea where he was going. He didn't have any idea of what stops were going to be made. He was very poor at taking directions as well. Overall, I would not advise using them. "
"The driver arrived about 10minutes early. I find a peace of mind in that. The driver was very professional in demeanor and appearance. He opened car doors, drove very safe, had bottles of water, kleenex available. The town car was very clean. Actually smelled nice. We will definetly use Alpha Limos again!"
"I would highly recommend Alpha Limousine Service. The chauffeur was excellent. He was punctual and very polite. The car was beautiful. It was very clean and looked like it was brand new. "
"We had a great time, The driver was very prompt and courteous. I would use Alpha Limousine in the future and recommend them to a friend!"
"The driver was a little late but he called to inform us and extended the time. The trip was great, limo was clean and stocked with water, ice etc. Mel, the driver was great and I would definitely recommend Alpha Limo as an excelllent service provider . "
"I usually don't write reviews but Alpha was such a great experience that I had to. Great vehicles, drivers were prompt and extremely courteous, safe and comfortable driving... there was nothing that they could improve upon. Also agree with previous reviewer that drivers were courteous, friendly but not chatty - just what you need with jetlag! Use this company when in SF. "
"Exactly what I ordered. Driver didn't talk which is my preference."
"Excellent service and an excellent value. I have used Alpha at least 10 times. Alpha is always on time and very friendly and flexible."
"We used Alpha Limousine for our wedding transportation needs, basically shuttling the wedding party from their homes, to the ceremony then the photo location, the reception and back home.
We looked at a number of different companies in our local area to do this and Alpha had by far the most reasonable prices. They were able to provide us with vehicles that filled all of our needs.
My fiancée’s (now my bride's) father has some mobility difficulties and this required a special level of attentiveness on the part of the driver. The drivers were patient and able to help us in every way that we needed.
The drivers were on-time, courteous and very professional. We will definitely be using Alpha for future transportation needs.
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"I was very pleased with Alpha Limo and their service. The staff was excellent and the price was unbeatable. They helped make my wedding day a day to remember. Thank you Alpha!"
"ALPHA LIMOUSINE MADE A GREAT FIRST IMPRESSION. VERY GOOD CUSTOMER SERVICE AND OUTSTANDING VEHICLES! I WOULD USE THIS COMPANY FOR ALL CORPORATE TRANSPORTATION NEEDS. "
"The service was excellent and the chauffeur was awesome. He was punctual and very knowledgeable of the Napa Valley. The limo was up to date and very clean. I would definitely recommend Alpha Limousine to my family and friends."
