"Do not use this company. The limo was had scuff marks, was old and used looking, NOT what I expected to pull up, as a matter of fact, I was embarrassed because the limo looks so bad, - Should have been cleaned up shiny with shiny wheels. The dispatcher 'Mike' was the only decent aspect of the exprience. The driver, Gabriel, was rude and unprofessional. Driver was unprepared, didn't know where he was going and became argumentative with me and other Prom parents. It was absolutely unbelievable!! Driver also 'bad mouthed' limo.com, royally and threatenend to leave our daughters standing there in their gowns. So I backed down and the rest of the night went ok. But I will never use this company again, As a matter of fact I should get a refund!!"
"my wife was taken from our home in sherman oaks to lax.
when the driver arrived at the airport he dropped her off in an area where there were no porters to help with her bags. when she asked him to go to the area where the porters were he refused and insisted they were in the right place.
she had to drag her luggage a considerable distance which caused her much pain because she has a bad back. we've never experienced this kind of service from any other limo company. she ended up having a terrible flight because she was in a lot of pain. this driver hardly deserves a tip, but the tip is included in the prepaid service so there is no way to remove it."
"Awful. They were 30 minutes late. We had to take our own car to the airport very last minute. "
"Limo driver said he does not receive the 15% gratuity so I tipped him again. Why did you charge me for it if you would not pay the driver? That is misrepresenting your invoice."
"Very polite and committed to make sure I was comfortable. "
"20 minutes late. Excuses about not seeing us. Vehicle's promised DVD player non-functional despite earlier stated preference for one and confirmation through limos.com. Did not feel like VIP's for such an expensive ride to our hotel. "
"I used them for airport drop off and it was a 5 A.M. Pick up and the driver was there early and I got to my flight on time"
"excellent customer service , super ! Thanks Ani for arranging our trip with such professional attitude. Car was superb , driver very professional and friendly. Definitely will use again and recommend to friends. "
"I had a early flight out of LAX this morning and I needed to be picked up by 5:00 AM and the driver was there before 5."