"I was pleasantly surprised with the service we received. I explained to the owner Melvin, that I would need a limo for to celebrate my daughter's 14th birthday with 18 of her friends. I was concern about some of the reviews I had read on this company. I called him to address those concerns, and he assured me that he would make sure everything went well. As promised, our experience was excellent, Solomon the driver arrived early, was great with all the kids, and his integrety was demonstrated when my husband left his wallet in the limo that evening. The limo was what was described and the kids could not have felt more like super stars. Great company!! Will definitely use them again. "
"My son turned 15 this Saturday and we decided to send him to universal studios with 4 friends in a limo. First off I should of read the reviews on sims limo and would have not booked. I believe what the other people are saying cause it happened to us. First off they were late and didn't know where universal studios was lol!! So they get there and start asking my son in front of his friends where's the money how are you paying me after i spoke to limos.com the day before and confirmed payment with drop off and my son called me I told the driver that Tiffany from limos.com said we can pay once they arrive. So the limo driver starts driving and my son the birthday boy ask if he can roll up the window and the driver said no cause he didnt want the kids smoking marijuana???? Wtf why would he tell that to my child and his friends. Then he didn't know how to get the kids home so he's asking my 15 year old how to get home. We live about 2hrs from universal studios really. Then he got lost in Beaumont. Nothing worked in the car the other kids wanted to charge there phone so they can call there parents to pick them up since they would be home around 2:30 am but the outlets didn't work nor the radio and when they did showed up it sounded like the limo was about to give out. I was so sad to hear the details from my son that this is how he was treated. I am not adding anything to this to make them seem worse but this is all that happened and even when Melvin called to confirm the ride for later on he was so rude to my husband. He was asking what was the total mileage from universal to our house and my husband asked the other limo company found us (ace transportation tours) awesome company thank you al!!! knew how to find us don't you have a mapquest or something. Then Melvin got offended because my husband asked him to be more professional and he .said he will and hung up in my husbands face. Rude rude .rude. So we called limo.com and explained what happened and they said he is the owner/manager and he would not be the driver. I was concerned that the kids were going to have someone rude. So this morning we all go out for breakfast and ask the kids about the trip and my jaw dropped. The driver was so beyond rude and had the .nerve to accuse these kids of doing drugs and all the mistakes. Just can't believe it. So do your reviews first and limos.com said this company has strikes and if they recieve more they will be removed from there website listings. How sad people pay that much for that kind of service. But the am limo was beyond kind. He took pride in his limo. He (al from ace transportation tours) he showed up 1 hr early with a smile and showed us the parents the inside. He took the alcohol out and had sodas. When he left and the kids got closer to universal studios they were early and he gave them a tour and had the windows up but would roll them down and ask if they were ok :) thank you al from ace transportation I called limo.com and his company to tell him what a great job he did. He made the kids happy and sims limousine was just so disappointing and sad. Waste of money. I am a business owner and I will never recommend this company. Ace you are number one!!! My kids and there friends thank you "