"Completely unprofessional and absolutely the WORST experience I have ever had with anything!!!!! Hired a 6 person limo from San Diego Luxury Transportation as part of my mother's 60th birthday. They showed up late, the limo was filthy and the driver was clueless. WE opened the door to the limo and found pocket change, trash, and leaves on the floor. The stereo was cranked and we even had to ask the driver to please shut the door for my mother. Probably the worst part of the entire experience was the time I spent on the phone with San Diego Luxury Transportation's manager. She was insensitive to any of my concerns. She was rude and condescending. I asked for a gesture in the form of a credit back to my credit card and she told me she spoke to her boss, the owner of the company and he said no. They DO NOT CARE at all and have ZERO customer service. I have had better service from Yellow Cab."

"If I could give them ZERO stars I would!!! Do NOT go with this companyI!! You will be soo disappointed!!! Car was OLD and BROKE DOWN 3 times, Limo driver didn't know where he was going!!!! Hon the owner is NOT professional! Complete nightmare!!! BEWARE!!! Andrew our driver was about 10 minutes late to begin with and immediately asked for our cash before starting the trip. Hon the owner had informed me upon booking our reservation that to put it on credit cards was fine so our drivere had to call someone at the company to ask for permission and dealing with the credit card situation took another 10 minutes to get straightened out. Then once we got in the limo Hon promised me it would be stocked with ice which there was none. The door handles were broken off of both of the doors, the air conditioning wasn’t working and all of the windows were steamed up because it was so warm. The window tint on the windows was all crackled so you couldn’t see out of the windows. The radio didn’t work and there was only one radio station that came in and the worst of it was that there was an overly strong burning smell while riding up the 15 freeway to Temecula. When I told Andrew (the driver) the first winery we wanted to go to he asked where that was since he had never driven to Temecula before and this was his first trip driving anyone up there. That was very frustrating since I specifically asked Hon for a good driver and he said sure no problem. Once we arrived to our first winery I let Andrew know how disappointed I was with the quality of the limo and with no disrespect to him regarding the fact that he had no idea where we were going. The last thing I want to do is navigate to a driver where to go… Isn’t that the luxury of having a limo is relying on someone to take you where you would like to go?? He immediately called Angelina ( the dispatcher at SDLT) and when I expressed to her our dissatisfaction with the limo she gave me two options. Either Andrew could drive usback to San Diego or he could leave us there stranded in Temecula without transportation. I told her neither one of these was an option especially since we were celebrating my mother's 60th bday and that we wanted a new limo or we would need to be compensated in some way for our distress. She began to yell at me and again tell me my 2 options and I told Andrew I could not deal with her and gave Andrew his phone back…. Once we came out of the first winery to go to the 2nd winery our limo completely died and Andrew had to get a jump start from someone in the parking lot which wasted about 45 minutes of time. We got down the bottom of the hill and the limo completely died again!!! We decided not to waste any more time sitting in an old broken down limo so we decided to walk a quarter of a mile to the closest winery (one we did NOT want to go to by the way....we just went since it was the closest and we were now on foot!) while we waited for our limo to get repaired. We had to dodge cars on a very busy highway and walk on the side of the freeway which was not safe. Once we wasted some time at the winery we did NOT want to go to our limo still wasn’t repaired. We were able to hitch a ride from a completely different limo from a different company to the 3rd winery still while waiting for our limo to be repaired. We also had to pay this other limo for their transportation… While at the 3rd winery and after much stress from dealing with this situation we were told a new “Bentley” limo was being sent. After about 3 hours had gone by the new limo arrived. This limo was definitely better but by no means was it a Bentley. It just had the Bentley symbol on it to make it appear that way. Regardless it was a ride so by that point it was nice that we weren’t on foot walking on busy highways to get to our next destination. We asked Andrew to take us to Ponte because we wanted to grab a late lunch by this point so he took us there. After we were done eating we told him we wanted to go to the last winery on our list. When he tried to take us there he got us completely lost and wasted so much time doing so that by the time we would have gotten there the winery would have been closed. We were so fed up with the service we just asked to go back to San Diego. In Summary, we only got to go to 1 winery we actually wanted to go to and the rest we had no other options because we had to go to the closest ones since we had no transportation!! There were about 4 hours wasted on the limo breaking down (which was a total of 3 times) and then waiting for the new limo and then Andrew getting lost. Angelina handled it very unprofessionally. When I called and actually got a hold of Hon the owner a couple of days later he told me they gave us options to get out of our contract with him... we either 1) get a ride back to San Diego from Temecula or 2) the limo could have left us stranded there! I'm sorry those are very weak options in my mind and if you would like a professional, reliable limo company this is not it!! Hon said he was not willing to refund any of our money and that by giving us these options we could have gotten out of the contract. What a joke! Hon then proceeded to hang up on me. This is just a normal walk in the park for this company. They do not care at all!!! This trip was a total disaster and what was supposed to be a fun and memorable experience for my Mother’s 60th birthday turned out to be a complete stressful nightmare. Go with someone else!! It will be well worth it!! "

"We had a wonderful time in our night out on the town from the restaurant to the casino for my best friends anniversary. The limo driver was professional and my friend was very surprised. Everything ran smoothly so I will be using their service from now on!!"

"Had an awesome time, beautiful vehicle and a nice driver it was over all a nice night out. Thanks. :) "

"worst company out there.. Late to my own wedding .. made all sorts of promises on the phone while booking and charging credit card but never followed through with any thing close to what they said .. the limo was a beat up used up mess.. and they were very unprofessional.. the owner Dong straw wont even return calls just on to the next VICTUM... "

"We were picked up in a beautiful Chrysler 300 Limousine. Only seeing this beautiful car pull up was amazing to us, specially all the children were extremely excited. Thank you for the complimentary bottle of Apple Cider for the kids. We all from young to old had a TERRIFIC time Thanks to you!"

"We took a Lincoln Limo for a night out. It was nice our driver was well groomed and fun. She knew all the nice spots to visit in San Diego. Limousine was a older molder but kept in good shape nice and clean. It was a good night everything went according to our plans."

"It was a pleasure to ride in your Limo. Your Chauffeur did a great job, we will definitely keep you mind for future event. THANK YOU!"

"This is by far the worse limo company in the world. BEWARE - THERE ARE NUMEROUS FAKE REVIEWS ON HERE. I will be filing a complaint with MTS and filing suit in Small Claims Court for Breach of Contract, Intentional and Negligent Infliction of Emotional Distress and I will seek punitive damages. I may start a class action suit if enough people are interested. Never do business with this company. Here is a list of my complaints; The driver, David, attempted to extort us. Extortion is the crime of attempting to obtain money or some other thing of value by the abuse of one's office or authority. Once we were 30 miles north, the driver demanded $290.00 cash or else he would not take us home. He said his boss, Hon, made him do it. The driver could not drive properly. He slammed on the brakes numerous times causing passengers to hit their heads. Then, he accelerated so fast people flew out of their seats. The driver played loud, obnoxious, music we did not request. The driver did not know how to read addresses and/or map quest. He said his GPS was stolen so we gave him a GPS and perfect Map Quest directions, yet we still had to navigate for him and he still missed every location. We did not even want to talk to this guy, but we had to due to his ineptness at his job. The limo was 25 minutes late. The Driver could not even find my house, even though he drove right by it. When he finally picked us up, the inside limo temperature was too hot to tolerate. I had to rub ice on my head. The driver could not unlock the child locks on the windows to alleviate the scorching heat. So, in addition to attempting to extort us, the driver had no idea how to operate a limo or read directions. I read other reviews on Yelp where a driver for this company SLAPPED A GIRL. This company has also ruined people’s weddings and then yelled at the bride. NEVER DO BUSINESS WITH THIS COMPANY. YOU WILL REGRET IT."

"Buyer Beware! This company is terrible. I sent an itemized itinerary to the company 24 hours before pickup. When the driver arrived at our house, the air conditioning was not working in the car. The driver had a GPS in the car and still got lost 3 different times which caused us to be over an hour late to our reservation. I spoke to a supervisor about the situation. He was rude and threatened to cancel the entire transaction and leave use and our guests stranded at a restaurant. Hon, the owner of the company was absolutely no help. He refused to consider rectifying the situation even though they delivered a car with no AC and a driver who did not know where he was going. If you want reliable service and good customer service, this is not the company for you. "

"I had a great time, and i think my friends did also. The driver was very nice. He arrived early and because me and my friends weren't ready, he waited for us, and was cool about it. the limo was nice, everything that we wanted and the driver was fun to talk to. overall we had an excellent time, im for sure going to do it again."

"I had never been in a limo before. I had an amazing time, just driving around. my friends and i asked the driver to just take us to some nice sight seeing places, and that he did. my experience was great. i would highly recommend them to anybody interested."

"I hired this Company for our Corporate Event in January, everything went really good. The Driver was very professional which is one of the most important aspects when hiring a Limousine Company for Corporate Events. However, long story short....Thank you for everything your service was greatly appreciated. "

"Two word "love it" this company is awesome I cannot stress the rapidnes they had to please and work with me, THIS IS THE WAY THE LIMO BIZ SHOULD BE. Thank you Hector for helping make my flight."

"*BEWARE OF THIS COMPANY, HORRIBLE SERVICE, PLEASE TAKE HEED TO ALL OF THESE REVIEWS!!! I rented an escalade limo for birthday and my birthday experience was ruined and I was embarrassed because my guest paid to be apart of the limo experience. Hon who is the owner of the company is extremely rude and is not accomodating when problems arise. I was told that the limo I was getting would have state of the art sound system with ipod connector, when the limo arrived there was no Ipod connector nor did the driver know how to work the system, we did not get to watch our movie that we had planned. We were also told that we would get VIP service to the club of our choice and when we arrived at the club with 14 people we were embarrased because we were not on the list of the club. I called Hon because I had reserved the limo 3 weeks in advance and I confirmed twice that week and he confirmed that night that we would be on the list for the club. After talking with Hon he blatently told me that he was not making any money for us to get inside the club and that he gave us a great deal and I should not complain even though I had an email confirmation with details of what was to be provided that night!! The CUSTOMER SERVICE IS HORRIBLE and Hon the owner has NO ETHICS AND DOES NOT CARE ABOUT HIS CLIENTS all he cares about is getting the MONEY. He insulted me by calling me and my friends cheap, after we paid him $550 in full and in cash, I also tipped his driver, I am not a cheap client but please beware of this company they are nothing but a bunch of scammers, out to get your money!! You get what you pay for, please seek another service. I was also warned by several other Limo services about this company and I wish I would have listened because I probably would have had a better birthday experience."

"I used San Diego Luxury Transportation for a 30th Birthday party and they were fantastic to work with and extremely accommodating. I received some late RSVP's on the day of the party they were able to juggle the schedule to find a car that would fit my needs. I price hunted for several days and SDLT was by far the most competitive in the marketplace. Additionally, the driver was wonderful all night. We were crazy and he was nothing but nice, extremely professional, and on time for all drop offs and pick ups! I will definitely use them for future parties and would recommend them to anyone! "

"Hi San Diego Luxury Team plus chauffeur! I just wanted to send out a huge thank you to everybody involved in my wedding. Thanks a lot for your reliable service. Our wedding guests enjoyed their Limo ride and so did we. Nice and clean Limo plus a bottle of Champagne really impressed us. Thanks, Hannah"

"I take this company over any company out there!!! Your drivers are great and on time. I almost missed my flight, but you guys saved me and got me to the Airport in the last minute! Looking forward to seeing you up on my arrival in January 2010. Merry Christmas and Happy New Year."

"Thank you for your spontaneouse service last night. I was very pleased with your service. I have used various companies in the past, but San Diego Luxury highly impressed me. Again, thank you for your great service. Looking forward to hiring your service again!"

""Terrible service and even worse customer support after they failed to deliver my passengers to their contracted destination. The Limo Bus ran out of gas on the side of the freeway, late at night, and the driver did not provide for an alternate means to get passengers to the intended desitination safely. Poor training and a very dangerous situation with young adults returning from birthday party where alcohol was served. Spoke with the supervisor the next morning while he was on side of freeway assisting another one of their Limo Buses that had run out of gas! Unbelievable!! The supervisor made a dozen excuses and did not return phone calls. I would not recommend this company at all! They had no contigency plan, taxis should have been called right away as a safe, alternative means of transportation. I asked for a partial refund and they refused. I followed up with a report to the San Diego Better Business Bureau. The BBB tried several times to contact the company but to no avail. They obviously do not care that people are filing claims against them and are hoping that their low prices will keep them in business. Buyer beware, you get what you pay for in life sometimes." Oh yeah, they also said we would get a free bottle of champagne with the Birthday Special. Guess what? NO champagne was provided. "

"This company is not as bad as reviews say! Our 6 hour Wine Tour was a nice experience. Driver was 20 minutes early at my home, also was he well trained and knew all wineries and locations we wanted to go to. He deserved his tip! Limo was like new and still had that leather smell to it. Beautiful!!!"

"I made a contract with San Diego Luxury Transportation and they failed to provide the services we discussed in writing. First of all we had in writing a 6pm pick up and they arrived at 6:35pm. They were to provide 2 bottles of champagne and didn't. We had 7pm dinner reservations and we were 40 minutes late to the restaurant. Our pick up time was 10:00pm and he arrived at 10:30pm and refused to drive us to our final destination without paying cash. We rufused due to this poor service, lack of written commitment and he stranded 10 people who had pay cabs to get home. This is the worst limo company in San Diego and I was warned by two other companies not to use them and we wished we would have listened! Do not use them, my party of 10 will never use them or recommend them again! I'm also reporting them to the BBB."

"You made my Arrival in Los Angeles Easy!!! First time that I did not have to worry about transportation to San Diego from Los Angeles. Thanks for waiting for my delayed flight. I know 4am is early!!! Thanks to the chauffeur also. Very satisfying! "

"My Birthday ride was super fun thanks to this great Limo company. You went above and beyond with all nice decoration, extra champagne bottles...WOW this was a wonderful night!!! Thank you for being on time and having the Limo look so nice! My Birthday was the party of the year. I will keep you in mind for any upcoming event."

"we rented a limo bus for Friday June 19,2009 for my birthday we put $60 dollars down payment for the bus. On friday at 8:00 pm the bus arrived infront of the house to pick up 20 people when arriving the bus driver played the radio system which played good we looked at the ipod connecter because that was what we were going to play the whole 3 hours that we payed for. When leaving the pick-up destination we tryed to situate the system which should have been done before the bus got to the pick-up destination. We spent an hour trying to make the system work. Besides the fact that the bus driver did not kow what to do or how to fix the system the cord to the ipod connection did not work because it was torn. We did not get offered a new bus when going to the buisness nor did we get anything situated that night. The bus driver left and we didn not get our 3 hour that we paid $300 dollars for. The next day we called the buisness to try to get some sort of refund or another bus, John who would n ot give us his last name said he would not give us a refund nor another bus. We asked them if they can please do something to make this right but they refused and denied us for a refund. They were rude and unigoshiable this buisness is not reliable and there bus are not safe. Besides the fact that the electronic systems were not working their buses doors were broken and it was not very safe. I would like something to happen becasue this is not right. "

"Made a reservation for a limo to take my family to dinner for my parents 50th wedding anniversary. After confirming the time and cost they notified me that they would be an "hour late" and the cost would be $30 more per hour. When I informed them that we had reservations for dinner they just cancelled without even an apology. They really suck!"