Package Details

Wedding  provided by Royal Star Limousine/Carey De Puerto Rico - 8 reviews



Wedding package in the metro area, includes 3 hours, a bottle of champane, gratuity and tax. metropolitian area only.

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Reviews for Royal Star Limousine/Carey De Puerto Rico - 8 reviews

03/05/2013 Customer : D. Ewing
"Watch out for the extra charges they try to extract from you, I got charged a $45.00 waiting fee when in fact my flight was early!"
Limo Service Response: "Thank you for choosing our service! According to our chauffeur and GPS records we verified your reservation details. You were scheduled to arrive on a Delta flight 999 (on time) which our driver did greet . Two ladies identified to my driver and informed us that you were arriving not on the Delta flight but would be arriving on a Jet Blue flight about 30 minutes later. Our driver proceeded with the ladies to baggage assisted them with their luggage and at their request proceeded to the Jet Blue terminal to meet your flight. Our driver then proceeded into the other terminal providing a second meet and greet service for you. The total time of service from the first flight to the end of service was approximately two hours. When you request a service most companies allow for one flight per each transfer. The additional flight is why you were charged additional time. I hope that you will review your flight details and take this into consideration when posting your review. If you have any questions regarding this information feel free to contact us direct at (787) 253-2355. It is our pleasure to provide safe, reliable, and responsible transportation service."
 




02/05/2013 Customer : J. Bournique
"The driver was waiting for us, was nicely dressed and managed our luggage for us (he organized a porter). The vehicle was a van rather than a sedan, but the driver explained that the car had a flat and they had to substitute at the last minute. There were no amenities in the van including water."
Limo Service Response: "Thank you for taking the time to review our company. We are always looking for ways to improve our services! I am glad to see that the driver performed well. As for the vehicle amenities I would like to apologize for not having even water in the van.. This should have never happened given that our vehicles are supposed to be ready to go at all times just in case emergencies happen like the tire situation. I hope that if you return to Puerto Rico that you will give us another opportunity to be of service! Kind Regards, Erica (Manager)"