"This comment is in response to my earlier complaint. This company's actions has caused me to change my mind and review completely and since I am not able to edit my prior review I am writing a new one.
Soon after the right people were made aware of my issue which turned out to me a mis-communication 3 ways The manager called me and resolved the issue right away. When the manager called, he seemed very sincere and concerned that the outcome in the service was not satisfactory. I am very pleased with the how I was treated today by Royal Star Management.
I recant my earlier complaint and I would recommend this company for transportation needs because although I had an issue, it had nothing to do with the service itself which was quickly taken care of.
The veh. was on time, wonderful drivers, clean vehicles and affordable. "
"Unless your using just for a trip to and from the airport.. DO NOT BOOK I ordered a limo for 6 and they sent me an executive veh for 4 and then charged me twice, and told me I was wrong for not being happy with the veh provided. Apparently since there the manufacture put in 6 seat belts I should be honored to use this service. BAD CUSTOMER SERVICE..
My party was split up and I was still charged full price even though I ordered a different veh.
The only positive thing is the drivers were very nice.. "