"I have to say that Ro Sal Limousine Service is by far the best Limo company I have ever dealt with. Wish I could have had them for our wedding but we live in Canada. I had many great chats with Sal prior to surprising my new husband of 20 months a Surprise 60th Birthday gift of a trip to NYC. Let me tell you Sal is a super wonderful man who works day & night-honestly! I spoke with him one night at 12:30 for probably an hour, he is so personable & wants to make sure you get the exact type of service you want! I also spoke twice in the mid day, I had to ask him if he ever slept!! This man really cares about his customers & makes sure no detail is missed, as I said he called me back twice during the afternoon. He was even thoughtful enough to ask "Is it safe to talk?" as he knew this trip to New York City was a surprise Birthday gift & wanted to be sure my husband was not around. Now that's a company you REALLY want to deal with- that proved to me that he really cared & had listened to my every word, he wasn't just an order taker he cared to about me individually & wanted to make sure I pulled off this surprise 100%!(I had told my husband I ordered an Airport Shuttle for us.) So when "Charlie" are driver called me once we had landed and wanted to know if we had cleared US Customs yet I just told my husband that it was the Airport Shuttle Service wanting to know what door they should pick us up at. He got a but angry at me for not asking the colour of the bus/van that was picking us up. I just replied don't worry "we will find it fine they know what door to come to". It worked, we went outside & Charlie once again called me as he was heading toward us. Then he pulled up (it wasn't the Lincoln Town Car) but a very comfortable classy Cadillac Escalade I believe- very comfy & impressive. When Dennis saw our last name in the front window of the limo he was really surprised & impressed! Charlie was a great guy we talked all the way, as it was our first trip to NYC Charlie pointed out points of interest to us. I only have one little complaint, there wasn't any cold water as promised. He had one bottle of warm water in his buddy box which he gave me when I asked for water as I was parched. It was wet it did the job. Charlie drove right to our Hotel and carried our luggage in for us, just as he had loaded it at the airport, such a real nice man to talk to. I don't know what we enjoyed most his conversation or the comfortable ride in our excitement. Sal my new Pal had delivered as promised & Dennis was really overwhelmed with excitement as we arrived in NYC the morning of his 60th Birthday. Charlie wished Dennis "Happy Birthday" again and we said our good byes. After 2 days of taxi's in NYC we had had enough of taxis that drop you at the wrong spot, don't speak English and leave you 16 blocks from your destination- that really did happen in one of our bad situations with taxi drivers we decided - "Lets call Sal for our ride back to the airport on our 4th day." We were sad to leave your great city and look forward to returning in the future and will definitely call Sal again. When you find the Best forget the Rest! On late Sunday afternoon "Ralph" was at our Hotel on time....we were a bit late as we were trying to pack as many last minute sites in on our last day. We had tried the subway on a Sunday afternoon after a bad experience once again in the morning Sunday with a taxi- apparently there is a different schedule on the weekends. Everyone we asked for help told us something else. We ran 30 blocks to meet Ralph on time, after being lost. The people we had asked for directions directed to the opposite side of the city. Wow, was I glad to sit in that beautiful plush leather seat- I was in so much pain as I am disabled so its not a real run but the best I could do. Ralph was so pleasant didn't seem upset at all that we were late. This time I was so exhausted I didn't get a photo of our name in the window with Dennis standing beside it but that's fine. I got the photo of him on his Birthday when the limo was the huge surprise(that was the important one), the first of many to follow. Now Ralph was every bit as nice as Charlie both true gentlemen, yet friendly that you felt comfortable talking to them. We shared stories, as he also pointed out things we had missed during our visit. Now we really want to return! Ro Sal also man their phones 24/7 which is fantastic! It really worked for me when I was planning the Birthday Surprise & my husband was working afternoons. I was able as I mentioned earlier to reach Sal at 12:30a.m.! I was shocked when a real person answered I was sure I'd get an answering machine at that time at night. I was also lucky when we decided Saturday night after a Broadway show that we should use Ro Sal for our return to the airport. I called and once again it must have been midnight and Melissa answered and I was so pleased when she said "no problem, I can send a car for you tomorrow." Another pleasant employee and one happy customer calling with such short notice and she replied "no problem!" I have not only found a GREAT LIMO SERVICE but now when people say "New Yorkers are so rude" I correct them that they are "SO WRONG!" Everyone we encountered was wonderful! Thanks Sal, it was a pleasure! "
"I used RoSal for a night on the town birthday party. Sal was very nice on the phone, took his time with me and had the best rates by far. Our birthday package included champagne, a balloon, and a Happy birthday banner. It was a special touch that made the evening even nicer. I took the Expedition and we had 11 people. The car was spacious, comfortable and quiet. We enjoyed the CD/DVD stereo system and the 3 or 4 TV's. The only downside was the iPod hook up was not there. I knew in advance so I was disappointed but it wasn't that big a deal. All of my guests enjoyed the ride and had a great time. I can't even consider using any other company except RoSal. I would highly recommend them."