"I have 3 complaints about Pacific Limo company.
1. I booked through limos.com and was informed the price included the tip. At the time of pick, they informed me that wasn't true and I wouldn't be able to get into thel limo until I signed a paper indicating I understood this. After contacting the company, I was promised a refund by the company. So far, 1 month later, no refund!
2. I had contacted them regarding what would be provided. They said hot chocolate, sparking cider and champagne. NONE of this was provided
3. The ride was extremely rough and bumpy and the driver hit curbs.
Very unhapy and I will not book through this way again!!!"
"The driver was over an hour late but only because limos.com failed to give them the address of my home. "
"We just wanted to tell you what a great experience we had on Saturday! Our driver, Casey, was excellent!!!! He actually called on the way to see if we needed him to pick anything up for our trip (which we didn’t but we were impressed that he asked)…he was on time and courteous and pleasant and flexible and just made our day a total delight! He could not have done a better job for us. Our whole experience with your firm was wonderful-from the ease of making a reservation, through the follow up, the cleanliness and maintenance of the vehicle and again, the excellence of the driver. We will definitely make you our first call next time we need a limo service! Thanks!"
My husband and I would like to thank Pacific Limousine for the wonderful service provided for our daughter's bachelorette party. Her wedding was in Escondido despite the fact that we haven't lived in the San Diego area for many years. We felt out of touch with the night-life hot spots as well as our concern for safety for the bridal party. Pacific Limos was the perfect answer to all our concerns and wants for a memorable evening. Joe was their driver and it's hard for me to describe how ideal he was to the assignment. Joe was elegant in his appearance, the car was beautiful and classic, Joe explained to the girls he was there to insure their enjoyment and safety, and he did. Joe coordinated locations with the Maid-of-Honor for a top night-life tour and saw to their starlet arrival, parked mid-street, Joe at the door letting the girls out at the perfect entrance and seeing them into the building with understated panache.
We could not have been more pleased.
Randy and Denise Barker
The date of our event was Thursday, March 14, 2013
"The driver was very professional, and picked us up right on time. We had booked the stretch limo for 12 people but had 2 people cancel so they "upgraded" us to the Bentley Limo for 10 people at the same price. I would hate to see what the original limo looked like if this was an "upgrade". The Bentley had obviously been in an accident and the rear bumper was broken and trunk would not close. The trunk wasn't even tied down so as we were driving down the freeway you could see it opening and closing through the back window and people were honking and getting the drivers attention to tell him. The interior was clean, though very worn, and some windows were missing the rubber around them. The driver kept checking one of the rear tires, and seemed concerned about it, which did not exactly make us relaxed about riding in it and it didn't help that there was a knocking noise coming from under the car as we drove. The control panel was missing the knob to control the air conditioning, so it took us a while to figure out how to turn the air on. We did have a good time wine tasting and were happy not to have to drive, but we expected the limo to be much better quality than what we got. This limo needs lots of repairs, so if you are told you are being upgraded to the Bentley, beware it is a tattered ride and not an upgrade at all."
"Hello Pacific Limos,
Just wanted to say Thank You very much for the wonderful service that you provided to us on saturday! Our Limo driver "Don" was very accommodating! He was always on-time and very pleasant! It was so nice to know we were safe getting to our next destination as we tasted a lot of beer! Ha Ha!
If we ever have the opportunity to refer you to someone we certainly will."
I wanted to put in writing how impressed we were with Allen your driver.
My son turned 18 on the 10th of October. In the 9th hour we (my wife) though it would be a good idea to hire a limo for the evening. We have hired limos for years and have had many drivers over that time. What really makes the experience stand out is the driver. With that said I wanted to be sure and let you know what our experience was with your driver Allen.
Allen was very professional but in addition to that I wanted to express a very important point here.
Both my wife and I could not recall ever having a driver as nice of a person as Allen. I can not express what a pleasure it was to have him as our driver that evening. He is defiantly an asset to your company and as far as we are concerned he is the face of Pacific Limo.
The next time we rent a limo it with be with Allen and Pacific limo.
Please let Allen how much we enjoyed the evening and what a pleasure it was to have him be a part of that special evening."
"The Limo never showed up! I booked a limo for my anniversary 12 days in advance with Pacific Limo and received confirmation emails. On the day of my night out in Temecula Wine Country with my wife, I was told they did not have record of my reservation. After going back and forth by phone with them, I was told a limo would be there at 4 o'clock as planned to pick us up. The limo never arrived. An hour after our pick-up time Pacific Limo still could not even locate or contact the driver to let us know if he was coming or not. We ended up having to drive ourselves (So obviously, Wine country just insn't the same when you have to drive and cant drink) and we were late for our spa appointment, which then made us late for our dinner reservation and threw our whole schedule off for the night. John at Pacific Limo said he would call me and make it right, however he never called. When I called and contacted him, he said he needed to call me back and once again still never called me back. It has been 4 days and still have not been able to contact them, and they have made no attempt to correct this situation. I have used many Limo/Car services in the past and have never had a driver not show up, that is until I tried to use Pacific Limo and the Limo never arrived. I would have been better offf hiring a Taxi. Extremely disappointed and unsatisified. Worst service I have ever received in any of my luxury services. They clearly don't value the customer. Their offered price was low, but now I see why. You get what you pay for. Doesn't matter how cheap the price is if the car doesn't show."
"I just wanted to tell you how much I appreciate your time and honesty that you gave me last week! We really enjoyed the Hummer limo on Fri, April 13th to/from the Cricket Wireless Amphitheater. Matt was wonderful and provide us a safe drive, especially with all of the rain! Thank you too for the decorations and champagne ... my daughter was so surprised!!! Thank you so much for helping to make it a very special birthday for her! Matt gave me some of your business cards, as we hope to use you again in the future."
"Could not have been any better. I took 14 clients and colleagues out to dinner using Pacific Limo. They were prompt, polite, responsive, and upgraded me to a better vehicle than I hired (a Hummer H2 vs a Ford Excursion). Plus, they provided two bottles of champagne for my group.
Sound system, TVs, etc, all worked great.
I highly recommend them!"
"The Service was Top Rate!! Everything discussed in the reservation procedures was carried out to the letter. The Driver (Kristina) was absolutely professional, punctual, and full of personality! I would hire this company, and the driver again in a Heart Beat! The prices were very compatible to other companies, and the Limo was clean and in good working order. "
"Awesome service at competitive rates!! I booked the stretch SUV limo for a bachelorette party and it was perfect. The bride was so excited when she saw it parked out front and loved every second of the ride!! Driver was very friendly and professional and arrived early to accommodate our tight schedule. Champagne, water, and hot pink napkins were all setup as requested...thanks so much Ronnie for making it a night to remember!"
Hi i was refferred to this company since they have best rate and service for our buck, also two friends in San Diego have used them on all there family occassions, there are many others but we heard they have been in business owned locally for over 28 years. and care about us as customers.We have used many similar in Denver and companies only provide high grade vehicle not concerned about customers. or experience.
We went on wine our and was fantastic with driver going out of way to provide extra drinks, always by door to pick us up. after * winereries.They confirmed early, showed up early and discussed itinerary with us.
My friends have used this company for nights on towns and have always had excellent service and company confirms to make sure no misunderstandings ,up front.
They resolve things quickly since we had to upgrade our vehicle to accommodate more persons for our tour ,They resolved and took care of us quickly and went out of there way to help us. Cant wait to bring grandkids next time to go to attractions and will use this company again when in town and recommend to others too."
"The Limo driver showed up right on time with a smile and a great professional looking suit, Very polite , They had Champagne on ice in the limo and a really great price at that.... We all had such a great time..We will be telling everybody about Pacific Limo and Tour ... Really Great Service..
Thank you Pamela H"
"These Guys are awesome , they were by far.... The best price over all .. We were recommended by my wifes coworkers who use Limos all the time ... when we called to get quotes they were very personal and worked with us even on our deposit.. she said as long as I had a card on file she would book me and I can call and let her know when the deposit could be taken a few days later..... most companies wanted half the money up front right then and there.. They should up on time in a sweet 20 passenger limo we got for 100.00 an hour.. Great deal... The driver was great thanks John for putting up with all us drunks.. We will defiantly be calling again soon....
"Thanks Ronnie for helping us get our day set up. You provided us with more than we asked for at less than we expected to pay. Its great to deal with a place that cares about, and gives services above cutrate prices. I'm looking forward to our day and thanks again for your help."
"Thank you we had such a great time in your Limo.. Most of my friend had not ever been in a limo before... so this was very exciting for us.. You guys really made it a perfect night.. the driver was on time ,dressed very nice and was quite funny .. We will diffidently be calling again.
"This is just a note of thanks to your rep Ronnie. We were searching for a limo for our wedding on line and got several responses from different limo services on line. Ronnie was the first of many calls from these companies. When she call we had so many things going on at once and things were pretty hectic. She explained the services and answered my questions but most of all she seemed to understand that she called at a really busy time. She told me if I thought of any other questions to just call back and thanked me. I didn't think much of this until I started recieving calls from other services. Most of the reps didn't have the answers to my questions, seemd really bored, or like they were still in high school and had no idea of the needs of their customers. This really made me appretiate the professionalism and good customer service given by Ronnie. THANK YOU, RONNIE! I hope our ride is as great as her customer service!
"We had the best time, We were treated very well and very professional right from the start.. When we made our reservation the Gals were very helpful and gave us the best rate.. The driver arrived early and with a smile on his face .. We couldn't of asked for better service.. Thank you guys. We will be calling you again.. S.Harman
"We absolutely loved our time in the limo.. We had the best time.. we even ended up lifting up and carrying our Limo driver .. He was the Best.. we would recommend this company to every one...They had really great prices and the customer service was sooo good .. we loved our driver Darrell ... Thanks Darrell we will be calling and requesting you again.. Thank You TC"
"Iwas impressed not only with the Limousine . but also the great service from our driver.. This company was by far the best company we have ever used .. and we use the limousines alot... They were not only on time but early and had the atmosphere already set when we got into the limousine.. . Every time we got back in it had fresh glass ware and napkins... The driver also suggested a scenic coastal route on way to enjoy our ride even more.. This company I would recommend highly to anyone and everyone for their great service and great prices...
Thank you again Pacific Limo and Tour