Sedan - Lincoln Town Car Sedan - Lincoln Town Car

Sedan - Lincoln Town Car

Color: Black
Entertainment
CD Stereo, DVD / Video

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Avg rating:
rating
- 7 Rider Ratings

Details

Located in Carlsbad, CA
Year business started: 1995
10  vehicles total.
Member since 05/02/2011.

Affiliations


Reviews



09/23/2013
Customer : L. Van Popering
"More than getting all of the basics right, our driver even returned to the airport when a member of our group left his phone in the backseat after being dropped off. The driver was eager to help by returning to the airport after finding the phone. Exceptional service with a smile."


03/08/2012
Customer : S. Jorgensen
"This is Mark Jorgensen's wife. Mark hired you guys to take my elderly, injured, and otherwise very difficult parents from San Clemente to John Wayne Airport on March 7. My mother had a spinal injury and it was very difficult for her to get into the car. Kerry, the driver, took care of that. He carried their many bags from a fourth floor condo with cramped elevators and several locked doors. He asked me a lot of questions to make sure to do the right thing. He took the notes on the order to heart. Plus, he made sure the car temp was what my parents wanted. He asked which way they preferred to travel to the airport He didn't have to do anything more at the end than make sure my parents weren't left at the curb of John Wayne without wheelchairs. But, he did. Lots more. When they got to the airport, he secured the wheelchairs, got them in them, and made sure the baggage got checked. But, Sid.....this is the clencher, and this almost makes me cry...that anyone could be this kind....He stayed with my parents all the way THROUGH Security. He chastized the TSA worker when they left my mother barely standing, by herself, after my mom went through a more intense security check because of her back brace. He had told TSA she couldn't stand there very long. When they left her standing anyway, he said, "I TOLD YOU she couldn't stand there for very long!" He went to help and consoled my shaking mother, and then, Sid, he put the shoes back on both of my parents. This is unbelievable to me. And....he was pleasant and smiling the whole time. I just can't say enough about him."
Limo Service Response: "Dear Mrs. Jorgensen, I cannot tell you how much I was touched and appreciated your email. We have been in business since 1995 and the days go on where we talk to hundreds of people, drive and coordinate logistics and details for many. But when there is a moment in a day…when it’s just not about business … it’s about taking the time to be kind…. to be truly aware of someone else’s real needs… well….that is when I can say a day is successful. Kerry is such a good man and I will gladly share your thanks and gracious words. Call on us anytime we are happy to help out and are greatly appreciative of clients like you and your mom and dad. "
 


12/09/2011
Customer : R. Cook
"Thank you for this service. It was a last minute order due to a flight misconnection. My client reported that the “Limousine was perfect.” "


11/16/2011
Customer : J. S
"I would like to pass on my sincere thanks to the Midnight Express drivers and dispatch for helping me out in a HUGE way today!! My drive was on time, and my trip LAX was great - a great guy and smooth ride. But I screwed up and left my passport at home, which I didn't realize until check in. I called my driver, who had left already, but he quickly arranged with despatch to get another driver out to my house to get my passport and courier it to me. The second driver got my passport to me in record time, and I was able to make my flight. It was an important international flight, and I made it to check-in with 2 minutes to spare. I can't thank you enough for your outstanding commitment to customer service, your responsiveness and willingness to go above and beyond! You saved the day, and I am sincerely grateful. "


09/30/2011
Customer : J. S.
"I would like to pass on my sincere thanks to the Midnight Express drivers and dispatch for helping me out in a HUGE way today!! My drive was on time, and my trip LAX was great - a great guy and smooth ride. But I screwed up and left my passport at home, which I didn't realize until check in. I called my driver, who had left already, but he quickly arranged with dispatch to get another driver out to my house to get my passport and courier it to me. The second driver got my passport to me in record time, and I was able to make my flight. It was an important international flight, and I made it to check-in with 2 minutes to spare. I can't thank you enough for your outstanding commitment to customer service, your responsiveness and willingness to go above and beyond! You saved the day, and I am sincerely grateful."


09/29/2011
Customer : B. Rooke
" I wanted to thank you for our latest pick-up at san Diego airport. Our driver, Darius was amazing. His professionalism was exceptional. Thank you for offering qualified drivers!!! "


09/26/2011
Customer : S. A
"I recently reserved one of your stretch limos on Saturday 9/24/11 for my sister's bachelorette party. We just wanted management to know how wonderful our experience was. We had a great time but more so we were very impressed with our driver Rick. He was very respectful, professional, a gentlemen and very sweet. He made us feel safe while we did our bar hopping to the bars downtown & by the beaches. Having a large party of girls it was nice to feel like someone was keeping an eye on us while we had our fun. He always made sure our ice was fresh & made sure we had what we needed. He was quick to open our doors & let us in the truck as we needed to get in & out of it for our belongings nonstop. Anytime we called him, he was there within minutes. We just wanted to thank you for giving us Rick as our driver. We will definetely be referring our friends & family to your service and will be requesting Rick for our next girls night out. We have rented limos before & our experience was not always that pleasant (we are by no means high maintenance either) so it was soooo nice that this one went so smoothly."