"I experienced the worst car service ride ever on Memorial Day. I was returning from a trip and arranged for a driver to pick me up at DFW. Here's how that went down.
1. The driver was downstairs at departures while I waited upstairs at arrivals. It seems rather elementary that I would arrive at arrivals.
2. The driver called me to find where I was located. My wife and I were impressed that we had a lady driver. We thought that was indeed very cool. When the driver eventually found us she popped open the trunk lid, rearranged the baby seat and tire jack that were flopping around in the rather untidy trunk, and proceeded to look at me until I loaded my own bags into the trunk. No biggie.
3. The car was falling apart and dirty.
4. The driver had the radio tuned to the most horrific country music ever recorded. As my wife and were engaged in a conversation, the driver actually turned up the volume of the country music, raping our ears with the twangy sounds of inbred banjo banging hillbillies.
I use car services very frequently. The reasons I use them are convenience, cleanliness and conscientiousness. In this case, 1 out of 3 would have been an improvement."
"My driver was late to pick me up, then couldn't locate the terminal I was to be dropped off in resulting in my having to change flights to a later flight, then I was overcharged for the second time that I have used limos .com and got no assistance from customer service"
"An outstanding experience. Luther, our driver, arrived on time, was extremely courteous and professional. Will use this limo company again. Thanks for a great evening."
"The driver arrived almost 20 minutes late. He then could not get in the gates to Craig Ranch because he went to the wrong entrance. I specifically told him to use the Collin McKinney Parkway entrance and he went to the Tour Drive entrance so I had to drive down there in my car to let him in. I made my flight but just barely. I paid extra because they had a good rating and this experience turned into a high pressure situation. I booked a Limo to releive stress not increase stress. I'm pissed. "
"Driver sent a text that they would be 20 mins late. Had to call another company so i didn't miss my flight. I was still charged!"
"This was the worst experience I've ever had with Limos.com. The issues started when I called the number I was sent to contact my driver...it wasn't my driver. Whoever I talked to called my driver to have him come get me.
When I got into the car, the music was playing pretty loud with lots of bass, and it didn't look like the back seat had been cleaned in while. Nothing too bad, but drink stains, etc.
My driver did not know how to get to downtown Fort Worth from the airport. The GPS system he was using was his phone, which in itself is not a problem. The fact that he was holding it in one hand and "adjusting it" constantly with the other hand was an issue.
Then, his phone GPS stopped working just as we took a wrong turn. I had to pull out my phone, look up the hotel and let him use my phone to get us to the hotel.
I will definitely avoid this service when selecting a car in the DFW area next time."
"Driver was excellent. Very helpful in finding passengers. "
"Excellent driver would definitely use again. On time and very safe."
"Limo driver was on time and very courteous and friendly. Limo was clean and comfortable. "
"Excellent driver, arrived a few minutes early and got us to the airport without any problems."
"This was a surprise for my husband, for our anniversary. The driver was clean cut, dressed well, and very polite. It was VERY easy to work with and helped me stay within my budget. I'll use them from now on!"
"Ride# E2ZFX0 - I paid for Meet & Greet but was waiting for the driver at curbside. Please issue a $20 credit. Thanks."
"Pick up was 15 minutes late, had to rush to pick up the other couple. No ice for beverages, I went in my house to grab a bag. The driver was wearing just a shirt that looked wrinkled half hanging out no dress jacket. Didn't have the ride planned out. M & M has as one of their features was to be able to connect an I-Pod or I-Phone, no cable was available and the driver didn't seam interested in looking for it. The stereo was low quality terrible reception. I called a couple hours ahead of our service to ask for Xmas light tour, not planned out. I asked to see documents for my review at my drop off, he had nothing for me to see. I still am not sure what I was charged, no detail on your review section."
"Very friendly excellent service"
"Very friendly excellent service"
"Josh was great when I was searching for a company that is why I went with them even though they were $85 higher than my other quotes. However, that is where the good service stopped. The limo arrived 45 minutes late to pick up the kids for Homecoming! The driver called and told me he was running 10 minutes late but that was not the case. Then when the limo arrived it was filthy inside. The carpet was black and so you could see all the trash all over the carpet. The driver was to take the kids to our picture location. I instructed him to follow me which he didn't and even though I gave him the address to the location as a backup, he got lost. Took him another 30 minutes to get there! The location was about 5 miles up the road!! Once he got there we find out from the kids that the AC doesn't work nor does the radio. Additional, the bottled water that was promised was not there. We complained to the driver about his tardiness, lack of AC and lack of music. He said that it was not his fault nor problem and to call his boss and complain. We called right then and there (Saturday) and left a message, called again on the following Monday (left a message) and again the following Wednesday and left another message. None of our calls were returned! After dinner the driver dropped the kids off 15 minutes early. So in all we paid for an hour of crappy service that we didn't get. Not that the kids are complaining because by the time there were dropped off at the dance they were hot, sweaty and thirsty! Oh, there was Sprite. The unopened 12 pack (we had 17 kids) was handed to them warm. If there were glasses and ice, they were never shown where it was. Horrible service and dirty limo! Don't waste your money."
"Excellent service. The driver come on time and helped me to load/unload my luggage."
"Above and beyond service. They monitored my flight and even after a 45 min delay they were waiting for me right outside. I would be using them for all my travel needs. Completely Trustworthy!!!! "
"I have used them to transport a group of 15 executives and everything went perfect. The price was great, agents were always available to answer my questions . They monitored all the flights which were delayed tremendously and some came in extremely early but their drivers were always at the pickup location and were never late. I was in constant touch with Josh who is amazing. Each and every one of my client was offered chilled water bottles. I am super impressed by their service and wish they were in NewYork.. I would be recommending them to every one of my client that travels to Dallas. Thank you for making the transportation part of the conference so easy !!!"
"This company will double your estimated charges without notification. They also tack on many additional charges without your knowledge."
"I used this company for my wedding and the transportation of my guests. EVERY single of their driver was awesome and VERY VERY friendly and professional. They were always there 15 minutes early, assisted my guests with luggage , always had water available in cars. Cars smelled nice and were always clean. and the best part price was perfect. They made my event extremely special by providing the best service. Josh is AWESOME , he is so easy to work with and so much down to earth. I will be recommending them to everyone i know. Thank you sooo much :)) Cheers "
"I am a usual user of luxury transportation (limos, sedans, SUV), and have seen it all thus far. M&M limousine was something else. The driver got there early was extremely nice and friendly to all my people. Bryant gave us his personal cell phone number and was always around the corner when we needed him. It was by far the BEST experience I have ever had. I will definitely be sing this company again, another factor is that Josh (Receptionist) is so easy to communicate with I can text him with any changes and they take care of it all. Cars were in MAGNIFICENT condition."
"When riding with this company, it was our first time to go out in Dallas, TX as we are from Arkansas and dont just travel to Texas to "go out". It was my best friends bachelorette party and we were very nervous about booking a vehicle and going out on the town. The driver was ON TIME and so so nice. He was personal and helped us with EVERYTHING. he knew where to take us and was always there holding the door! It was a GREAT value and a GREAT price. The company was amazing and without a doubt whenever we go back we WILL be using them again. I cant say enough how smooth and amazing our trip was thanks to M&M Limo."
"I have been in limos all my life, but this experience was something else. I have never been serviced like this before. There was no confusion throughout the night, we knew where the driver was, he worked with us on some extra stops last minute, he was amazing.
THE CARS WERE MAGNIFICENT, CLEAN AND CAME WITH EVERYTHING WE NEEDED TO HAVE A BLAST.
BEST SERVICE BY FAR!!!
Not to mention the price tag was amazing as well. "
"Awesome service, clean vehicle and VERY affordable pricing two thumbs up.. 5 star rating !!"
"I have used this company on numerous different occasions, extremely down to earth and friendly staff while being professional at the same time. They bent over backwards to make my daughters sweet 16 special. Their birthday package was awesome, limo was decorated very nicely. Driver was extremely professional and friendly. Made my daughter and her friends feel like royalty. Limo was extremely cleaned and VERY well stocked with drinks. Everything was just PERFECT!!.. i would recommend this company to everyone i care for . We loved every part of how our reservation was handled ."