"my friend who has been in the united states air force for almost 10 years and never gets to come home finally made a trip back to virginia beach. We planned a girls night out and thought it would be a great idea to get a limo so we could all have a safe and fun night out on the town. last night my friend got the call saying she had to head back to guam today. i am very upset that we cant go out but what i am more upset about is when we called fred from horseless carriage limo he was extremly rude and lacked professonalism. after we explained our story he told us that the policy states that there is no refund unless proper notice and i understand that. he then told us to contact limo.com and that he would refund our money. when we spoke to limo.com they said they had to call him or verify. when they called fred he told them he was not going to give us a refund and then cut off his cell phone. very childish i'd say. so now not only are we stuck with a 500$ charge but the limo is now cancelled. way to support our troops fred. save your time and money and take your business to some who can be professional."