"I have used several limo services for both pleasure and business over the years. I have to say that the service we received both prior and after our family Cruise vacation was "above and beyond" my expectations. Our driver, Mark M. was personable, professional and went out of his way to assure a great experience. When we were delayed due to fog and an unfortunate oil spill in Galveston, he called me several times during the day to check on our progress in docking and to assure me that he would do everything he could to make sure we got home. Even after a 12 hour delay in our arrival, Mark was at the terminal to pick us up. The Hummer that we booked for the trip to the ship was quite a hit with the kids and turned a lot of heads on I45. I will definitely use Emerald again for my limo needs in Houston. "
"1. Driver was late.
2. Could not be reached via phone.
3. Ignored my requested route which added 15 minutes to my ride.
4. Read his texts while driving - erratically.
I will never use this company again."
"6-seater stretched Chrysler 300; Airport ride (6-March-2014)
Chauffeur: Marc B was excellent. He helped with my heavy luggage, got us to the right terminal(when there was a change) and was a wonderful host!!
Punctuality: Marc and his limo were 5 min ahead of time. Kudos!!
Limo condition: The vehicle was bad! Unwashed, stinky inside and the interiors were not maintained at all. Limo ride was a surprise for my parents but the vehicle condition embarrassed me!"
"This was my first experience with Emerald and I could not be happier. The cars were clean and the drivers very professional. It cost me about $40 more to use this service as opposed to taking a taxi from the Bayport Cruise terminal to the IAH airport about an hour drive. That is an excellent value! I do not frequent the Houston area but if I need a limo/town car in Houston again I know I will be calling Emerald."
"Driver was on time and we did not have issue with driver. Vehicle on other hand was not the vehicle we requested, was old and in bad repair (visible scratches, bad tires, mechanical noises, rough ride). When called Emerald to address, manager was defensive and rude, accused me of being untruthful about what vehicle I rented. She did commit to a discount, but something that could have been a magical experience for my daughter and best friend was missed and frankly, I was quite embarrassed."
"We were very happy with our limousine. Surprised my daughter for her birthday and had a fantastic time with her friends. Stacy, our driver did an excellent job and was very friendly. Would defiantly use them again."
"Our driver was excellent! He was prompt and very accommodating. I will definitely use the service again! Thanks for a great sweet sixteen!"
"I was very happy that my driver, Stacy, came into the airport to greet me. The ride was very pleasant as well as the discussion. I enjoyed the ride."
"The driver was very friendly and made the ride fun. I enjoyed meting her."
"Everything was excellent. I am going to book with them again"
"Our daughter turned 21 so it was a surprise....Shawn provided above excellent service.....he took us through the Christmas lights on the way home which our grandson loved....perfect night and will definitely book w/you in the future....."
"Emerald performed terribly. The second trip I used them, the driver showed up with almost no gas - the vehicle registered 40 miles to empty. we were going from Katy to IAH, so I made him stop and fuel up. The 3rd time I used them, the driver was 30 minutes late picking me up, in Katy, to take me to IAH. Both times I'd allowed 3 hrs fro pick up til flight time, so I made my flights, but not because of Emerald. the final blow came when the same driver that was 30 mins late was the same driver taking me home from the airport. Not a comfortable situation. i will never use Emerald again."
"Emerald Limo Service has the best service ever. Our driver was Stacy and she was very good!!! Stacy made it a special birthday for me. I will use the service again. My party of ten were very pleased with the service and Stacy. Thanks again for making my evening wonderful. "
"Wonderful experience from start to finish. Booked the. For a round trip to the airport because service was first class. "
"Our driver called ahead and asked if we needed anything special for our group and arrived on time as planned. Very professional all the way."
"Timely, courteous, clean, and comfortable. What more could one ask for?"
"The Hummer impressed my guests.
The driver was on time to pick up the passengers at the airport.
The vehicle was nice and clean.
The only downside was that there were 11 riders who complained there wasn't enough air distributed through the cabin to make their ride comfortable. "
"This was my first time to use this service and our driver was Scott and he was early, courteous, and professional. The vehicle I ordered was the Lincoln Navigator and it was clean and a comfortable drive. We where told about the amenities but didn't feel the need to watch TV or drink anything b/c we where on our way to our anniversary dinner at Spindletop in downtown Houston. I would high recommend this company to anyone that is in need for a Limo."
"Yes on time, and very professional and excellent service; highly recommend; clean, comfortable, will request drinks next time; will call this drive again, next year, thanks so much Brad."
"We used Emerald the first time this month to take us to the airport so that we could begin our vacation. The pre-pickup communication was excellent and the driver arrived at our house with perfect timing. Speaking of our driver.....we were lucky enough to get Bryan M. He is one of the kindest most courteous people we have met and a very good driver too. He got us to the airport promptly and comfortably. The vehicle was a small stretch Chrysler 300 and it was luxurious! Their prices are a bargain for the service we received. I'd highly recommend Emerald to anyone. As a matter of fact we liked them so much that we used them again to get back home from the airport after our vacation. Same great service and we were lucky enough to get Bryan again! Thanks Emerald and thanks Bryan!"
"I was worried about service because the price was so low....that was not an issue at all. Our driver Erick was awesome and so professional and had a wonderful sense of humor. He showed up early and knew exactly where he was going every minute of the trip. The car was very clean and so pretty!!! This was a surprise for my moms birthday and he helped us pull it off perfectly!!!! I will use this company again in the future and will recommend them to everyone I know! Thank you for making my moms day so very special."
"The driver was on time and met us where expected. The vehicle was as booked but had some entertainment issues because of previous riders. The limo was very clean and comfortable. Driver was very courteous. Thanks for great service!"
"Brian, the driver was excellent! Met at the exact time and place as expected. He had an exceptional attitude and went way beyond expectations even for a midnight limo ride.
The limousine booked I guess had some mechanical issues but Emerald Limousine fixed it immediately so it did not affect the time of arrival for the limo to pick us up. They just upgraded us to a party bus instead of a regular limo. Great customer service! I would give more than five stars if possible.
Definitely will be a repeat customer. Thanks!"
Just some feed back on the limo service from Shawn tonight. He sets a high example of how it is done!! Class act guy, on time and willing to make every effort to make sure everything goes as planned. Will definitely request him to friends of ours! Great attitude and will here from us or our friends in the near future.
Thanks again for making my father in law have a wonderful birthday!!!
Joe & Tina Morrow"
"T was a fantastic driver. Very accommodating of our needs and punctual. Would use Emerald Limo Service again in a heart beat! "
"Used this company last night to got to / from the Ron White show in Beaumont. Driver arrived in plenty of time and called to say was on standby for us any time we were ready. Our driver, Lamont, was very courteous and attentive. We stayed after the show for a meet and greet with Ron White and were some of the last to leave the theater and when we walked out Lamont had the car waiting at the curb. Lamont took good care of us the rest of the evening as we went from bar to bar and got us back to our hotel safe and sound.
The equipment was clean and in good shape.
Office staff was very friendly and helpful.
We will use them again and recommend them to our friends."
"Just wanted to thank you all for the awesome service provided. Spoke with my daughter Samantha and she mentioned their driver was super nice and everything worked just like they were hoping it would. It was a special night for the kids and our driver and your company helped to make it so. Sorry I can't remember our driver's name but he was awesome according to my daughter, please thank him for us.
Just wanted to say that my daughter and her friends had a fabulous night out on Saturday.
She said their driver, Lemont, was awesome!!
Thanks so much for all your help and I will definitely recommend Emerald to my friends.
"We were very pleased with our driver Priscilla. She was very accomadating and professional. We will request her again when we need your services again.
Stanley and Sherri Young
"I want to take a moment and praise Emerald limo service for the great service i received,starting with the first time i contacted Patricia for a quote to the moment i was dropped off at my home by James,our driver.He was on time and very nice,held the door for us and was prompt when we were ready to move. The price was so low i though i was stealing,lol. James knew his way around town to our restaurant and was able to get us in VIP style at Drink Houston. We had a blast the hole way there and back. we will be using their services again,owe and i forgot about the limo we were in,i never seen one like it, it was very flashy,very clean and stylish,we felt like movie stars pulling up at drink houston!! "
"Great customer service and even better drivers! Terrence,our driver,was very nice and knew his was around town,he treated us like VIPs and we won't request any one else but Emerald Limousine Service given that they gave me the best price in town. This was my second experience with Terrence and Emerald Limousine Service and it won't be the last!