There is so much negative to write I don't know where to begin! Let me start off with a quick synopsis of my experience. It was my wife's birthday and I reserved a Hummer Limo to the Baltimore Harbor. The entire amount was charged to my credit card and paid in full. The plan was to be dropped off on Friday and return back home the following day. The pick up time on Friday was scheduled for 5:30pm but coincidentally we received a phone call at 4:45pm from "Shawn" (This guy is the biggest liar and an absolute scam artist!) who stated, "Sorry we can't make it, the belt broke in the engine but no worries we will give you your money back." (Note: Other negative reviews mention "Shawn" using the same line regarding engine problems with his vehicles! He uses this line because it states in the contract they are not held responsible if there is a vehicle malfunction/breakdown!") Moving forward, I had this huge disappointment to deal with the night of my wife's birthday (mind you my wife was completely dressed ready to leave) and decided to call local limo companies to see if there was a limo that could pick us up within an hour. All I will say is ELITE LIMOS came through with an absolutely stunning Cadillac Escalade Limo within 45 minutes of me calling, THIS COMPANY IN TRULY ELITE! So as I mentioned before we were scheduled to return with CityLimos on that Saturday but after what we went through I was unsure if they were going to hold up their end of the reservation. This gets better!!! The entire day I was calling, calling and calling "Shawn" who ignored all my calls and voicemails. I decided to call from another cell phone number and guess who answers?! SHAWN!!! I say hello Shawn and he replies, "Hello who is this?" After I told him my name this shit head hung up on my face! Needless to say he never upheld the reservation on the return trip and emailed me hours later stating, "I can send you a Lincoln town car." Who says that after I PAID for a LIMOUSINE to pick us up?! After calling multiple times throughout the week I finally made contact with "Shawn" who sounded absolutely remorseless and showed no empathy after ruining my wife's birthday! He had the nerve to say, "don't worry I got you, I got you! I will give you a free limo ride!!!!" This place is a JOKE!!! PLEASE PLEASE PLEASE Look somewhere else if you plan on booking a limo company. I wouldn't wish this on my enemies! "
"NEVER showed up, DIDN'T call to cancel. It was my mother's 80th birthday and the limousine ride was part of her gift. City Limousine Service advertises "24/7 customer service" yet when I called to find out what happened and to let them know that the car never came I could only reach voicemail. We were late for our reservation at the restaurant and had to make alternate travel arrangements. Fast forward two more days, still no call and NO attempt via phone call, email or smoke signal to contact the client. When I finally reached someone on Tuesday I was told that the car was having mechanical trouble and there was no one available to call to let me know...yet they have "24/7 customer service"? I was extremely disappointed with the service and I would never recommend City Limousine Service to anyone."