"NEVER showed up, DIDN'T call to cancel. It was my mother's 80th birthday and the limousine ride was part of her gift. City Limousine Service advertises "24/7 customer service" yet when I called to find out what happened and to let them know that the car never came I could only reach voicemail. We were late for our reservation at the restaurant and had to make alternate travel arrangements. Fast forward two more days, still no call and NO attempt via phone call, email or smoke signal to contact the client. When I finally reached someone on Tuesday I was told that the car was having mechanical trouble and there was no one available to call to let me know...yet they have "24/7 customer service"? I was extremely disappointed with the service and I would never recommend City Limousine Service to anyone."