"They have terrible service. I planned a night out for a bachelorette party bus. Well 1 hour before 20 people were to leave I got a call saying the bus broke down but they were sending another car. First the driver gets out and looks like he just rolled out of bed, doesn’t introduce himself or open the door for us at all. Then we get in the limo, and there was trash everywhere and the floor was a mess and looked like someone just left it. It did not looks clean at all. So i got told that i would get a credit of 50 bucks (WOW, that’s nothing, and took 5 days to process and no one let us know that) and also 3 free hours of service for another date. So i was like ok, not happy but at least they tried to make it write. Then when i tried to book the 3 hours with Shawn, i had to ask for the confirmation and can you believe this NO ONE SHOWED UP!!!!!!!!!!! I NEVER RECEIVED A CALL AND NO LIMO!!!!!!!!!!!!!!! I tried to call over and over again and the voicemail was full. I WOULD NEVER RECOMMEND THIS COMPANY TO ANYONE!!!!!!!!!!!!!"
"I was really impressed and very pleased with the service and the driver(ken) that I will most definitely recommend City Limo to anyone that needs a limo. Everyone in my party was happy and pleased. Thank you for such a great night."
"City Limousine totally hooked our group up. The vehicle was great, the driver was awesome!!! I highly recommend their service and will definitley use them again!!!"
"I received great customer service from Shawn at City Limo he responded to all my questions, emails right away with regards to every detail. Their price was the best I had found and I have called many companies and was shopping around for a while. We were very pleased with our limo. We had the 24 passenger white Excursion limo. The driver showed up on time and was extremely patient in waiting for us to finish taking photos. He was very helpful getting all of us in and out of the limo. He was really friendly and made sure we took our complimentary drinks with us since we didn’t drink it in the limo. I referred out of town wedding guests to City Limo since they needed a car service and they were thrilled with them as well. 100% service at very good price and service."
"Thanks so much for a great night. Our driving was fantastic and everyone was impressed with the upgrade!"
"City Limo is the best we have used from all others. They made our trip to our destination very memorable and fun. I will use them for all my transportation needs."
"I was very pleased with the service. I would use City Limo again. The driver was punctual (actually 20 minutes early) and polite. The limo was clean and was exactly as it appeared on the web site."
"I arranged a Limo for both a bachelorette party and the transportation for the bride and groom after the wedding reception. Both experiences were PERFECT. Our Limo driver Byram was awesome. He pulled out all the stops. Got us where we needed to be and took care of us every step of the way."
"Ammin picked us up in an immaculate Limo Party Bus that could hold 23 people. Everything was flawless, from the pick up, the drive to the city, return from DC to Virginia and Maryland, etc. CityLimoRental.com could not have been better. Thanks for a great evening."
"Outstanding limousine and customer service for my July wedding, the limo arrived on time and was in excellent condition. My husband and I are extremely please that we used City Limousine for our wedding and we are planning to used this company for future events. Thank you,laurie gilbert"
"We hired H2 Hummer SUV limousine this weekend for a birthday party.City limousine impressed all of us with their highly professional service.The Limousine was fabulous especially the music system.They made my day very special.I will highly recommend to all who are looking for reliable limo service."
"Fantastic service, the driver (Josh ) was more than happy to help us, thank you for a fantastic evening!"
"I hired City Limo to pick my husband and I up on our wedding last month and these guys were awesome. When I booked I indicated it was for our wedding and not only did they get there 20 min. early and notify the best man that he was there, but they upgraded the car and it was absolutely amazing. The driver had also put water bottles in the back and brought a bucket of ice with champagne. We have already booked them for another event this coming weekend. Couldn't be more solid, highly recommend using City Limo. "
"From the website to the phone to the final receipt these guys are great!! I would say they compete with the top nationwide companies. Thanks for great service guys! "
"On time, excellent vehicles, and very good drivers who are helpful and courteous. Best response on reservations."
"The driver was on time (10 minutes early). He was very courteous and arrived immediately to pick me up upon arrival. I will use this service again. The price was a way below the other quotes I was given."
"I was able to hire a limo two days before the wedding. Best price I found, and the driver was great. ask for Shawn."
"We were extremely pleased with your company’s service as well as Chris, our driver. We were upgraded to stretch Hummer limousine at no cost due to a shortage on 10 passenger limousines and the SUV stretch was great. Chris kept in touch, was always close by and took care of all our needs for a wonderful night on the town. we would definitely use you guys again and also request Chris as our driver. "
"Great limousine service, the driver arrived early in beautiful Cadillac Escalade limousine and knew his way around and the service was absolutely stress free and perfect. The champagne toast in front of the church was a really nice touch."
"Everyone deserves a little class sometimes. I rented a Limo to take me and my wife out on the town after we had both had a bad week. It was just what we both needed. The Limo was beautiful and comfortable.City Limousine really delivered. Look them up in DC, VA, MD Ill use several times again."
"We really enjoyed our Prom rental from City Limo Rental Reservation process was very simple and office staff was extremely friendly. Our driver was very personable and very helpful. Overall 5 stars service!!!"
"If there was a way I could provide a negative review, I would. Shawn and City Limo were very helpful setting-up our 3 rentals, working out all of the details, taking my credit card info, having me sign 3 contracts, etc. I mean, every detail was worked out and agreed upon. All the dates, times, addresses, I mean, every detail worked out like a thing of beauty. All along, we were told countless times, "You're all set". I mean, I assumed the butterflies were from the wedding, clearly they had a handle on this rental. It's what they do for their profession. And yet, HOURS before our guests were to be picked-up for the rehearsal dinner, while at the wedding rehearsal, I received notification that all 3 rentals had been cancelled. Apparently "all-set" to Shawn and City Limo actually means, you are completely SOL for that ride for your guests to the rehearsal dinner, all your guests can find their own way to and from your wedding and the bride and groom aren't getting their getaway car. HOURS before the 35 person shuttle was supposed to be there picking people up!!! The BEST part is that, to this day, no one could tell me why!!! They simply said it was cancelled and when I pressed them for a reason, I got the runaraound, I got ignored on hold, hung up on, told to call someone else. Eventually, they simply just started ignoring my calls, I can only assume based on caller ID, because strangely enough, whenever I borrowed another person's phone, they'd pick-up immediately. Then, they'd realize it was me, give me more of the run around, saying they were working on getting us our 35 person shuttle, only to eventually hang up on me. After that, that number would miraculously then go unanswered, straight to their voicemail. Luckily, I had plenty of friends at the rehearsal with different area codes and they apparently couldn't keep track. So, if you want to go through all the hassle of setting up a limousine rental for your big day, but don't want all the actual comforts of HAVING a limousine rental on your big day...go with these guys!!! However, if you rent with them, be prepared to be left high and dry, with NO explanation whatsoever and definitely have alternative transportation available. A bicycle would have been better than City Limo. If I had a dollar for every time I was told "You're all set", I probably could have bought my own limo. If only I had read reviews beforehand and not just the ones on this site, which I can only assume were written by people who work there. It AMAZES me that incompetence like this exists in the world. This company is simply horrible."
"Just wanted to say thank you! I used your company this weekend for a wine tour and it was such a great experience! Limo driver was punctual, polite, and professional. I will definitely recommend your limo service to friends and family.
"Do Not Use this Company!!!! I repeat, Do Not Use Limousine & Sedan Services through limos.com We rented a mini party bus for a bachelorette party. Talked to someone on the phone, got a confirmation number. The money was taken out of our account. The night of the party it was suppose to pick us up at 8:30pm well 9:00pm comes and goes and no bus no email no phone call absolutely nothing. After about 10 of us called 5 or so different numbers that we could find will you guessed it, no answer! Just the option to leave a voice mail? We all left messages and never heard back. That’s awesome 24/7 customer service right there! This is a complete scam everyone. Please don't go with this company and make the same mistake we did. When the person ordered the bus she didn't look at these reviews if she did there is no way we would have went with this company. Spend the extra money or flush $600 down the drain cause this company is not showing up. My lawyer is involved along with the local news and better business bureau. This rating doesn’t even deserve a 1 star more like negative 50."
"I searched and searched for the best limo company. City limo was not only the best choice there pricing was more responsible than others. The limo was perfect. I worked with Shawn he was great fast response. We were charged for stops or mileage. We rented a ford excursion super stretch limo 4 hours only $400 what a unbelievable price. We had to transport 150 guest driver was great and patient we were a large group I saved a ton of money! Super job city limo. I will rent again for a night out."
"Wow the wedding went great city limo sent me exactly what we ordered driver was dress very nice limos were clean . I worked with mike he was great they sent us a Cadillac escalade and a hummer my wife was at a lost for words she was so happy. I will recommend city limo to all my friends family and co workers. Thanks C.E"
"Wow the wedding went great city limo sent me exactly what we ordered driver was dress very nice limos were clean . I worked with mike he was great they sent us a Cadillac escalade and a hummer my wife was at a lost for words she was so happy. I will recommend city limo to all my friends family and co workers. Thanks C.E"
"I only gave one star because it was a required field. Otherwise, I would give this company NO STARS. This is mainly because I never got to ride in their limo to even evaluate anything. My experience seems to be very much the same as a lot of reviews. Paid for the limo in full, filled out all the contract stuff they required and even called a few days before. All was set. Then, low and behold 2 1/2 hours before they were suppose to show, they emailed me and said the bus was broke down. of course no answer at the office. It took 10 business days to get my money back after calling numerous times. By my evaluation of other reviews and thinking about my own experience I have come to this conclusion. This company lures you in with a cheap price. Then if they can book it to someone else for a high price than what you contracted for.....then youre out. This is a crappy way to do business and I will NEVER use this company nor will I ever tell anyone to use them. "
"Best Limo Service I have ever Hired Fully Stocked Bar. Driver let us have multiple stops we had plenty of ice pop and bottled water . The Music system is loud I loved it Thanks City Limo."
"What a great experience dealing with City Limousines, from the customer service people to our wonderful chauffeur Marco. Everything went just as smoothly as they said it would, they really helped make my wedding day a perfect day ! Escalade and Hummer limousines were gorgeous. I recommend City limousine to anyone who wants to take the worries out of renting a limousine. You guys really did help create a wonderful memory for us. Thanks again to Shawn and our darling Marco the Driver."
"We really enjoyed our wedding rental from\ City Limousine. Reservation process was very simple and office staff was extremely friendly. Our driver Martin was very personable and very helpful. Overall 6 stars service!!!"
"Unbelievably bad in every aspect of doing business. LIMO DID NOT SHOW UP!! MY ACCOUNT WAS CHARGED, CONFIRMATION # RECEIVED...and then on the big night...NO LIMO CAME!! Ruined plans for 50th birthday celebration - NO REPLY FROM CITY LIMO - NOBODY ANSWERING PHONE. TOTAL RIP-OFF. "
There is so much negative to write I don't know where to begin! Let me start off with a quick synopsis of my experience. It was my wife's birthday and I reserved a Hummer Limo to the Baltimore Harbor. The entire amount was charged to my credit card and paid in full. The plan was to be dropped off on Friday and return back home the following day. The pick up time on Friday was scheduled for 5:30pm but coincidentally we received a phone call at 4:45pm from "Shawn" (This guy is the biggest liar and an absolute scam artist!) who stated, "Sorry we can't make it, the belt broke in the engine but no worries we will give you your money back." (Note: Other negative reviews mention "Shawn" using the same line regarding engine problems with his vehicles! He uses this line because it states in the contract they are not held responsible if there is a vehicle malfunction/breakdown!") Moving forward, I had this huge disappointment to deal with the night of my wife's birthday (mind you my wife was completely dressed ready to leave) and decided to call local limo companies to see if there was a limo that could pick us up within an hour. All I will say is ELITE LIMOS came through with an absolutely stunning Cadillac Escalade Limo within 45 minutes of me calling, THIS COMPANY IN TRULY ELITE! So as I mentioned before we were scheduled to return with CityLimos on that Saturday but after what we went through I was unsure if they were going to hold up their end of the reservation. This gets better!!! The entire day I was calling, calling and calling "Shawn" who ignored all my calls and voicemails. I decided to call from another cell phone number and guess who answers?! SHAWN!!! I say hello Shawn and he replies, "Hello who is this?" After I told him my name this shit head hung up on my face! Needless to say he never upheld the reservation on the return trip and emailed me hours later stating, "I can send you a Lincoln town car." Who says that after I PAID for a LIMOUSINE to pick us up?! After calling multiple times throughout the week I finally made contact with "Shawn" who sounded absolutely remorseless and showed no empathy after ruining my wife's birthday! He had the nerve to say, "don't worry I got you, I got you! I will give you a free limo ride!!!!" This place is a JOKE!!! PLEASE PLEASE PLEASE Look somewhere else if you plan on booking a limo company. I wouldn't wish this on my enemies! "
"NEVER showed up, DIDN'T call to cancel. It was my mother's 80th birthday and the limousine ride was part of her gift. City Limousine Service advertises "24/7 customer service" yet when I called to find out what happened and to let them know that the car never came I could only reach voicemail. We were late for our reservation at the restaurant and had to make alternate travel arrangements. Fast forward two more days, still no call and NO attempt via phone call, email or smoke signal to contact the client. When I finally reached someone on Tuesday I was told that the car was having mechanical trouble and there was no one available to call to let me know...yet they have "24/7 customer service"? I was extremely disappointed with the service and I would never recommend City Limousine Service to anyone."
"Horrible company. Did not show up for my daughters wedding. They do not answer phone calls or emails after the fact. Scam artist at its best. Do yourself a favor and choose anyone else!"
"DO NOT USE!!!!!!!!
Did not show up for the WEDDING!!!
Emailed a cancellation 3 hours prior to the event.
"Great trip limo was clean my mom loved the ride were gonna do this again in December i will make sure to recommend you to others thanks city limo."
"We have used Star City Limousine for our wedding and the service was phenomenal. The driver (Jack) was very friendly and helpful. The limousine was absolutely gorgeous, we have rented H2 Hummer limousine and everyone was very impressed as there is not so many companies that carry this model. Reservation was quick and Sean our booking agent explained everything and helped us deciding where to go for pictures as we were not aware that some of the places required permits. I would definitely recommend this vendor and will use it in the future for any events."
"We Had A Blast Limo was very clean thanks City Limo . It was a Wonderful Limo Ride. Ill Make sure I call you the next time we need a limousine.
Thank You. A. M."
"SUV stretch was great.Driver kept in touch, was always close by and took care of all our needs for a wonderful night on the town. we would definitely use you guys again!"
" The limousine was clean and stocked with beverages, the driver Henry, was on time and as scheduled.City Limo really takes care of their customers.I was extremely satisfied and would highly recommend this company."
"We couldn't have asked for better transportation for our wedding party and guests."
"LOW PRICE...... everything was GREAT!! Best rate in town guaranteed!
"Tony picked us up in an immaculate limo that could hold 22 people. Everything was flawless, from the pick up, the drive to the city, return from Washington DC Exquisite limos could not have been better. Thanks for a great evening."
"Great service! The Escalade limousine was on time and fully stocked. Driver was nice and helpful. The service was impeccable and we got to all locations on time as planned. I will use this vendor again in the future."
"Will definitely use this limo service again! Friendly, quality service. Our driver, Carlos, was cheerful, helpful and very kind. He showed up early and was understanding when our event ran late. Overall, great experinece. Thank you City limousine!"
"Our driver was punctual and friendly and helped us with our stuff. Vehicle was clean and comfortable. I would have no hesitation in recommending this company."
"They worked around our last minute changes, arrived at the new scheduled time promptly with a beautiful vehicle, and even took a family picture for us. Their prices also beat all of their competitors. We will be sure to use them again!"
"The driver was on time (15 minutes early). He was very courteous and arrived immediately to pick me up upon arrival. I will use this service again. The price was lower than other quotes I was given. Thanks again!"
"From the start, our driver was professional and very accommodating. We rented a 20 person Hummer for our 07/13/2013 wedding reception. The driver picked us up (on time) and we rode to Crystal City Water Fall - smooth ride, no issues at all. He was just a phone call away and very accommodating when we wanted to stay a little longer. Gave him a nice tip for being so great! City Limo will definitely be my go-to limo company!"
"Just wanted to say Thank you very much for the limousine service you provided for us. The car was fantastic, we loved it!"
"Mo was great. Made sure everything was satisfactory and was flexible with us. Warned the restuarant that we would be arriving, etc. Could not have asked for better service. Will definitely recommend your company to others. Thanks for a great birthday. "
"Thank you for your amazing limousine service. Your service & quality was unbelievable. You were very curteous and accomodating when we asked on the day of the event if we can be picked up earlier and at different address. This was the biggest highlight of our sweet sixteen party. The stretch Hummer was spectacular inside and outside. Our driver Chris was very nice & pleasant. Kudos to him! Thank you for the water & soft drinks! Thanks again, "
"I\'m very pleased with City Limo service. After my first time I knew they would be a life time service provider for me. Very plesant and very punctual can\'t stress how happy I am with this service especially compared to past limo services! Thanks
"I rented Hummer limousine for my wedding and I was very pleased with the quality of service that was provided. The company and staff was very professional and friendly. The limousine was clean and stocked with beverages, the driver Chris, was on time and as scheduled. The driver rolled out the red carpet and it was beautiful. When I got to the church, the driver went into the church and helped to roll out the white church runner. It was very special because,City Limo really takes care of their customers. I was extremely satisfied and would highly recommend this company. The bride will have a stress free day"
"We hired H2 Hummer SUV limousine this weekend for a birthday party.City limo impressed all of us with their highly professional service.The Limousine was fabulous especially the music system.They made my day very special.I will highly recommend to all who are looking for reliable limo service. "
"We had dissatisfactory service as the air conditioning was not properly working. We rented a limo for my son's graduation and we had two seventy plus year old grandmothers with us. It was 97 degrees that day and at times heat was being provided instead of air conditioning, and never was cool air being provided. Further it appeared that the driver didn't know how to work the air conditioning. All ten of us were sweating and it was a completely uncomfortable ride. When I called to get some kind of a discount they never returned my calls. They said they would but did not. I would not recommend using this company as they did not provide the service that was expected and they did not rectify the issue with appropriate follow up. This company does not have integrity."
"Thank you for making this day the perday day of our lives. the service was execelent specially the driver Tony, he was the best, the girls loved him. nice and friendly service. if i was to have another party i would use your limo service. thank you."
"City Limo is the best we have used from all others. They made our trip to our destination very memorable and fun. I will use them for all my transportation needs."
"I was very pleased with the service. I would use City Limo always. The driver was punctual (actually 20 minutes early) and polite. The limo was clean and was exactly as it appeared on the web site."
"HORRIBLE, TERRIBLE, DON'T USE IF YOU ACTUALLY WANT YOUR LIMO TO SHOW UP!!!
I ordered and paid for a 20 passenger limo for our whole bridal party for my wedding. We arranged for everyone to drop of their cars at our final destination since the limo would be driving us there. 30 mins before the limo was to pick us up for the ceremony, I got a call that it broke down on 495 and they couldn't get another one for us. Whoever called said I'd get a full refund (I SURE HOPE SO). We scrambled to get a ride for everyone to the ceremony. Don't fall for the reasonable prices since they don't show up!!"
"I recommend this company! They were professional, friendly, fun and their limo was beautiful and well kept. The driver,Tony, was the best. We were so lucky to have chosen them. On time and they really knew their way around without any help from us. We were a rowdy wedding bunch and Tony seemed to have as much fun as we did. 5 STARS ALL THE WAY!!!"
"Shawn. Just wanted to thank you for
Your help with the limo on Saturday.
Even though it was late arriving Omar
Was fantastic. He made up for the
Tardiness. At the end all worked out well
Thanks again G.L."
"A+ limousine service !!! We got excellent service from City Limo. Great customer service. We were a party of 15 from California with loads of luggage. Our driver was punctual and friendly and helped us with our stuff. Vehicle was clean and comfortable. I would have no hesitation in recommending this company again and again."
"We wanted 2 thank U 4 an incredible evening! U were FABULOUS & the service was more than exceptional. We were all impressed! We will definitely use U 4 our future limo needs! Your rate was unbeatable & the service was well above & beyond. We can\'t thank U enough 4 you hospitality & 4 putting up w/ a group of drinkers all night! U really went out of your way make sure we had everything we needed & more! U will be highly recommended by all 18 of us 2 any1 seeking limo services!"
"They were amazing. We had such a lovely time. Carlos, our driver and host for the night, was incredibly sweet, professional, and accomodating. The limo we rented (Hummer SUV - 20 passenger) was beautiful, clean, and perfect. Thank you City Limo for a great night"
"rented Hummer limousine for my wedding and I was very pleased with the quality of service that was provided. The company and staff was very professional and friendly. The limousine was clean and stocked with beverages, the driver Omar, was on time and as scheduled. The driver rolled out the red carpet and it was beautiful. When I got to the church, the driver went into the church and helped to roll out the white church runner. It was very special because,City Limo really takes care of their customers. I was extremely satisfied and would highly recommend this company. The bride will have a stress free day."
"The service and quality were amazing. Very impressed!"
"The entire night was a great experience. Martin took great care with our Children on Prom Night, we felt they were in good hands and they all had a memorable night. The limo was very clean and Shawn was the greatest! Martin was wonderful with the parents also.! "
"Great Job! Omar was great the whit lincoln was very clean full of ice and bottled water and he was on time. I would reccomend City Limo to Everyone I know that has a Special event planned."
"My daughter reserved a limousine for her prom several weeks in advance. Three days prior to the event, we received an email cancelling the reservation, with no explanation (I've heard since that this is a common occurrence with this company). It took several calls to find out that this service does not drive to Gettysburg, PA, even though the company shows up as an option during the search (and they advertise that they have trips to Atlantic City, which is farther). We were refunded our deposit, but twenty kids were still left without a ride to the prom.
Sean informed me that he would help me find another option, but on such short notice, everything was more expensive. He told me that he would credit back an extra $100 to help cover the extra cost. HE LIED! I haven't seen it yet.
Marge with PRESIDENTIAL LIMOUSINE SERVICE came through for us at the last minute. If you're in the Baltimore area, use them!"
"You will never believe that a company could be so terrible. After searching for a limo company on Limos.com, I reserved a party bus in January 2013, paid in full for my June 1, 2013 wedding. A week before wedding, I emailed city limo to confirm and get last minute questions answered. Shawn confirmed we were set for June 1. One in the morning on June 1, I get an email from city limo that my bus has been canceled, with no reason given, just told me to call. I called and called and called. No one answered, I left frantic voicemails all morning while I did my decorating, hair, makeup, just what a Bride wants to deal with on her wedding day, the limo company backing out. So around noon, someone finally answers the phone at city limo. Shawn says that he is "working on it", still gives me no reason or apology on why this is happening but says he'll call me back. So it comes wedding time and my now husband and all of my out of town guests are waiting at the Hotel to get picked up. No bus ever shows up so my Husband had to scramble and find rides for my guests, making himself LATE to his own wedding and both of us very stressed. So after the wedding, I email company. I get a very short email this morning, Monday after the wedding, that our money has been refunded, no reason for this terrible situation and then had the nerve to say that they sent a bus to the Hotel but no one was there. I emailed back that my Husband waited and no one at the company was answering the phone nor did anyone from the company call me to say that they were coming after all. DO NOT WORK WITH THIS COMPANY!!!!!!!! THEY ARE THE WORST!!!! If this is how they treat a Bride on her wedding day after making reservation and paying in full 6 months ahead of time. They never answer their company's only phone number listed: 703-328-1763. Yeah they refunded our money but the stress they put us thru was not worth the money back and still no apology or explanation. WORST COMPANY EVER!!!!!"
"Excellent price for excellent service. Easy to work with in making changes. Drivers were very polite and friendly. We couldn't have asked for better transportation for our wedding party and guests."
" I was able to hire a limo two days before the wedding. Best price I found, and the driver was great. ask for Chris"
"We hired a white Lincoln Limo to bring us to the church, and a Escalade stretch limo for our bridal party. Both drivers arrived on time, and waited patiently as last minute photos needed to be taken. The service was unfailingly friendly, courteous, and professional. The interior of the Lincoln Limo was luxurious, and we enjoyed our private time as a couple on the way to the church. We joined the rest of the party in the Escalade after the wedding ceremony. It was a long drive from the church to the reception, and we found the ride to be comfortable as we spent time with our bridal party. City accommodated our request to make two stops for photo ops. The Escalade was well-equipped in terms of the sound system and video system, and we enjoyed the interior light show. The pictures we took inside the limo are some of our favorites from the wedding, because we were all having such a good time. Thank you City Limo for helping make our wedding day so memorable! HIGHLY RECOMMENDED."
"You guys are the very best all the ladies were excited happy and pleased.
Great customer service fast response and cheap cheap cheap!!"
"Great Job! The Kids Loved the limo. Thank you City Limousine"
If you plan on booking with this company, be prepared for the chance that the driver will ditch you at your first stop. It's ok though, because they will send an undersized substitute limo without all of your original stuff in it (which inevitably couldn't fit all of us). The driver will blame the manager, the manager will blame the driver, and the next day when you call for your refund they will be completely unresponsive.
Maybe it was just a one-time thing with the company, but I personally would never book through them again. It's one thing to screw up, but another entirely to not respond to our complaints. This is supposed to be a service industry.
We only had 2 wineries planned on our trip, but we could only make it to one since we spent like 3 hours there.
PICK ANOTHER LIMO COMPANY"
"Absolutely beyond unacceptable experience. DO NOT use this limo company. Please see below for a recap of our experience.
The reservation was supposed to commence at 1 pm, the driver did not arrive until 1:20. Upon dropping us off at our first stop, Marcos (driver) and I agreed that we would meet back at the drop-off location at 2:45. He gave me is cell phone number and said to call him if there was a problem. Since our tasting room was in the basement of the winery, I did not have any cell phone service. By the time we finished the tasting and rounded up the group, it was 3:15. I called Marcos to notify him that we were ready to go and learned that he was no longer in the parking lot, that he had to go to the "mechanic". There are three things wrong with the fact that he had taken the limo to the mechanic. 1. Our agreement was clear. We were paying you to provide limo services for 4 hours. As in, the limo was intended to be for hire and at our disposal for the entire four hours. 2. I agree that we were a half hour late and that I was not able to be reached, however, I was in no way notified that we were under any sort of time constraint. 3. All of our personal belongings were in the vehicle. Marcos did not make us aware that we would not access to them for the next 4 hours. After finally getting a hold of you and attempting to grasp the situation, you notified me that another limo would be coming to take us to our second stop. We had brought food and drinks for the day and left them in our original limo. Our original reservation at the second vineyard was at 3:30 pm. The second limo did not arrive at the vineyard until 4:45 pm. The second vineyard was 45 minutes away and it closed at 6 pm. The driver sent was completely unaware of the situation. They sent a 10 person limo for 16 people, when the limo we paid for seated 20. Not only is that unsafe, but it is illegal. The driver was unable to get in touch with Shawn, the "sales associate". He told us we had no other choice than to literally pile in on top of each other, because our original limo was going to the other vineyard to pick us up. However, there is a reason why the limo is intended to seat 10. The bottom of the limo was scraping the ground in the parking lot. I am not exaggerating, it was actually scraping the ground. The driver and I agreed that the car was not going to work. After mobilizing the group, yet again, we waited. Marcos arrived to pick us up at 6:21. Our original reservation called for a drop-off in Arlington at 5 pm. Marcos was kind enough to inform me that none of this was his fault and that it would be in his best interest to let this go and not bring it up with the company. He drove us around for 2 hours and believed that compensated for the absurdity of the situation. This was also conveniently 4 hours after he had already requested that I give him his tip up front and in cash. He would not return the tip to us, but that was a moot point given that you agreed to reimburse me.
Once again, completely unacceptable. Still waiting to hear back from the company about our refund. Going to go through my credit card company to refute the charge if we do not hear back within the next 24 hours. "
"City Limo was one of the reasons why they made our "Big Day" perfect!"
"Wonderful Night out. limo was stocked with ice water soda it was super cold AC and the neon lights and laser light were cool we had the ultimate night out. Thanks City Limo"
"Great Service . Drivers were on point I ordered one limo and they sent two WOW! I will use you guys all the time."
"This was my first time using the services of City Limousine.The Driver arrived early and waited outside our home until the requested departure time. He was polite, helpful and friendly. The vehicle was spotless and a comfortable ride. I highly recommend this company after my experience."
"They were the only limo service offering the 6-hour limo wine tour for 9 people on those deal sites (most offered only up to 8) so my girlfriends and I were limited to choosing City Limo for our transportation.
Definitely a good experience with City Limo. I will use them again for other events in the future."
"Bottom line up front: Recommend having a Plan B. A confirmed reservation with City Limos, does not necessarily mean they will meet it. In addition the customer service in trying to resolve an issue is much less than helpful = essentially worthless and misleading.
I reserved a limo with City Limo through their website on April 16, 2013 (which by the way is not protected w/ SSL encryption --- FYI) after having several questions answered by Shawn - a reservation agent. I reserved the service for April 26, 2013. At the time of the reservation, I paid in full.
I was informed by e-mail on April 24, 2013 at 12:09 PM that City Limo had cancelled the reservation with the following reason: "we cannot complete your reservation due to service issues with limo . We have fully refunded the reservation amount."
I attempted several times to call, e-mail company reps throughout the day, leaving messages, etc. to get a better explanation. I did not receive return messages or calls on the 24th.
I continued trying to reach a "human" through e-mail/phone on the 25th (one day prior to our scheduled event). I finally reached someone on the 25th at about noon - (note I had to call from a number not associated w/ my reservation). When I spoke to the rep, he stated "sorry about that, I will work it out and give you a call back w/in an hour". I am still waiting for that call by the way......
Moving forward, I e-mailed them yet again at about 3 PM that day, to which I finally received a written response from them, quote: "it has been fully refunded we are not in the richmond we are in the DC area we are 3 hours from there. Its better to contact a company in your area."
Understand I only booked through City because they showed up as an available provider for services using the Zip Code I reside in. They accepted the reservation, the money, only then to cancel it because it was "too far" less than 48 hours prior to our event.
"Wonderful Service. I really Like this company from the red carpet to the free champagne Thank you City Limo"
"Very relaible and easy to work with company."
"City Limo came recommended to us from our friends , and everyone else that used their limousine services seem to appreciate their great service.The drivers were professional and friendly as well as dressed very nice. They did an excellent job and we will recommend them to everyone for any occasion.
"best experience Ive had in years they pulled up in a New Limo Shoking it was clean music pumping I smiled ear to ear. Thanks City Limo Best Ride Ever!!"
"Great service. Driver went out of his way to make sure we had a superb night . Thank You City Limo"
"I Just wanted to say Thank you very much for the limousine service you provided for us. The car was fantastic, we loved it! Your driver Chris was extremely helpful and professional at all times. We will have no reservations in recommending you to my friends and family or using you again when we return to Washington DC. Thank you City Limo!"
"Top Notch Service.Two thumbs up! City Limo was amazing the pricing was so cheap for the same luxury limo as everyone else. Mike we had a Amazing Day Thanks for all your Help. We will Calling City Limo Service again."
"Very pleased with the service. This is the company we always want to do our events with. Thanks Mike"
"We had a wonderful time. Driver was very nice, Limo was very clean I would reccomend this company to anyone that needs a limo for there special event. Best Regards"
"Limo was in pristine condition arrived on time. we enjoyed the whole experience. I will recommend city limo service to everybody I know. Regards"
"City Limo is the best we got upgraded to a Hummer . I will never forget this. you guys will get all my business . Thanks Martin"
"Great Service me and my sister had a ball with our friends. They even threw in a bottle of champagne. Our Driver Kevin knew his way around the city and was very polite. I will always recommend City Limo to Anyone that is looking to be treated like royalty for half the price than other companies."
"We had a great time last night. Marco was on time and very polite.
If you want a affordable company with outstanding service choose city limousine. Regards"
"If i could rate this company lower than terrible would. First off, the company got the price incorrect in the beginning when I had asked for a quote when I specifically told them where we were going and for how long, so they had to give us a "discount". They told us we had to be at the pick-up location 15 minutes early so that they could get my credit card information from me so we could leave on time, which was 7 pm. The driver didn't even show up until 7:45 and was VERY rude. He didn't help anyone in or out of the limo, which was very high up and a lot of us were wearing heels and dresses. This was supposed to be for my 21st birthday and this company was the worst one I could have chosen. I DO NOT recommend this place to anyone unless you want to have a horrible experience! Don't even think about complaining to the company either, all they do is give you excuses why they won't give you a discount becuase their driver was late and so rude. "
"We used City limousine for our wedding party transport and end of night car after the reception. The drivers were early on both occassions but did not rush us at all. We were taken all around the city for pictures prior to the wedding and the patience and courtesy of the drivers were great. Hope to have another occasion to use them sometime soon."
"Our entire experience was elegant, fun, relaxed, unique and so memorable. The Hummer limousine was so beautiful.I am so glad that we chose this company. City Limo id the best company on limos.com by far.. Cheers!"
"From the start, Chris was professional and very accommodating. We rented a 20 person Hummer for our DC Tour. The driver picked us up (on time) smooth ride, no issues at all. He was just a phone call away and very accommodating when we wanted to stay a little longer. Gave him a nice tip for being so great! City Limousine will definitely be my go-to limo company going forward!"
"City Limousine came recommended to us from our friends , and everyone else that used their limousine services for wedding seem to appreciate their great service. The office staff was amazing, friendly and very helpful. The Limousines for our wedding were gorgeous and exactly what we wanted - we rented Cadillac Escalade.The drivers were professional and friendly as well as dressed very nice. They did an excellent job and we will recommend them to everyone for any occasion not only weddings. "
"Very professional and affordable company. They gave us exactly what they promised and much more.City Limousine drivers were top notch well dressed and professional. Then there was the limos, amazing they looked brand new and shiny.They are highly recommended and professional. I look forward to seeing them at my friends wedding in 2 months. Thanks again City Limousine."
" From the website to the phone to the final receipt these guys are great!! I would say they compete with the top companies. Thanks for great service guys!"
"City Limo was awesome! Martin, our driver, was fantastic and helped orchestrate my entrance from the limo to the church (he was such a good sport!). He was so cheerful and nice, too. We were so pleased with them!"
"I would really like to say thank you City limo for your service. It was by far way above our expectations. Please pass on our best regards to Freddie and thank him for his professionalism and personal touch. We are very happy that we used your company and we definitely will use you again."
"City Limo was one of the reasons why they made our "Big Day" perfect! "
"City Limo came recommended to us from our friends , and everyone else that used their limousine services for wedding seem to appreciate their great service. The office staff was amazing, friendly. The Limousines for our wedding were gorgeous and exactly what we wanted.City Limo did an excellent job and we will recommend them to everyone for any occasion not only weddings. "
"City Limo made my night very special for my Birthday.
Thanks City Limo!!"
" I wanted to take the time to write this review about City Limo. Shawn was very professional an answered all my questions and concerns before I made my reservation a day in advance. The driver showed up right on time with the stretch white H2 in very good/clean condition! The driver was professional the whole night even though many of our people didn't show up. The deal was great! I will be sure to recommend my friends and family to City Limo an use them in the near future! Thanks guys for making the bachelor party a success!
"The Escalade was well-equipped in terms of the sound system and video system, and we enjoyed the interior light show. The pictures we took inside the limo are some of our favorites from the wedding, because we were all having such a good time. Thank you City Limo for helping make our wedding day so memorable! HIGHLY RECOMMENDED."
"Very reliable and easy to work with company. Our, reservation agent was so nice and helpful giving us recommendations and good advices on where to go to take pictures and he helped us getting permit for the park. Driver Martin was on time and very nice and White H2 Hummer was absolutely gorgeous. I will recommend City Limo to all my friends and use them again for my birthday."
"The Driver, Marco, was so nice, accommodating, knowledgable about the car and the city, courteous and on time. The car was unbelievable. We felt like celebrities driving through the city. Everywhere we went people were pointing, smiling and taking pictures of us. Between Marco and the car we created a memory that we will last forever."
"Dinner went well tonight Martin Our driver was very nice. The limo was very clean. City Limo has great customer service and on time drivers. Fast reservation!! Thanks City Limo"
"Their telephone customer service rep, Sean was very nice, professional and responsive.He instantly came up with the quote, scheduling and pricing options. Within 5 minutes He emailed me a confirmation and the whole service was booked in no time.
On time oriented, clean and professional. Thank-you
"We had a great experience dealing with City Limo, from the customer service people to our wonderful chauffeur Martin. Everything went just as smoothly as they said it would, they really helped make my Birthday a perfect day !"
"I got a Huge Discount. City Limo really delivered. They set the standard for limo service . I will refer you guys to all my friends and family."
"We did a wine tour and really enjoyed it. There were only four of us on the tour so it was very intimate and we did other things as well like stopping in Leesburg va and visiting a really nice winery."
"My wedding was the best..plus the limo was beautiful. my bridal party loved it, they had a lot of fun, the driver was wonderful and professional. i will take the service of City Limo any time..
"We travelled with City Limo 4 times--to and from the airport, a day in Washinton DC and a trip to New York. It was a great service. The people were very nice and helpful. It was a good service to and from the airport and the free transfer to the airport after we rebooked was great!"
"It was an awesome experience with City Limo and we would highly recommend them to everyone. The tour was a great way of experiencing all the attractions of the DC area. "
"The party bus rolled up to our starting location and my first thought was, "NO.WAY." It was so sick! I couldn't believe how amazing the bus was. We drove from the suburbs to the city (lots of highways, slowing down, speeding up) and the driver was great, couldn't feel it at all. The bar was a good size and plenty of cups on board. The TV in the back was awesome (if you can't tell, the actual bus amazed me) and I loved that it was playing music videos while we were drinking. Great stereo system.
Great interior, great bar, great driver. Took us wherever we wanted and chilled while we went into the club. Should have just stayed in the bus because it was like a club and we were able to fit about 25 of us in there. Stripper pole was an added bonus. Would 100% use them again!"
"Incredible limo service. We had 10 people in our party and we received very good service from the driver. We got to our company function in plenty of time and the driver was very professional and courteous. Your rates are great too. I highly recommend this Limo company to everyone."
"A great reliable service. On my most recent trip to the Airport, I needed something I could depend on so I could make my 7am flight.
I read about this service on Limos.com and thought I'd give it a try. I called the Limo service a day ahead, told them what time and place they should pick me up, they quoted me a price, and it was simple as that. The cost was around $60 from to the airport. It would have cost about the same for a taxi.
The day of my departure, the driver arrived 15 minutes early, and called me to let me know that he was outside. I was running a little late, and he said it'd be ok. He then helped me with moving my luggage from the front steps to the car.
It was a very clean and spacious car, the driver talked to me a bit on the way to the airport, which was nice. It was a very pleasant ride to the airport, and we got there within half an hour from leaving .
Paid by credit card in the end, with the price that was quoted on the phone.
Convenient service, and with friendly drivers, I'll definitely use their service again."
"This Car Service company is awesome! The drivers are all well dresses and mannered, cars are clean and fragrance free. Will most definitely use and recommend city limo to others."
"A fantastic start to a fantastic week. My girlfriend was overjoyed!! I was very impressed with your service during the booking phase and on our pick up. We arrived back yesterday and I have already passed on your details. I have no hesitation on recommending your company to other people. Thanks."
"Good job. I am always impressed with their service, courtesy, professionalism and dedication. City Limo has a friendly staff, diverse fleet and competitive pricing."
"WOW, I don't even know where to start. My experience with this company was beyond horrific. I booked a 20 passenger Lincoln Navigator for my daughter sweet sixteen party for 5 hours 2pm-7pm , 6 weeks prior to the event. To help everyone understand the severity, this was not just kids riding around in a limo. This was very special event similar to a wedding. Ladies were in gowns, men in tux's. On the day of the event at the time of my pick up they tell me that they over booked and that the sent a bus to transport the party. Although upset i accepted the bus because i was stuck still needing transportation. The bus took us to church which was our first stop. 30 minutes later we exit the church to find ourselves stranded without transportation. YES THEY LEFT. The driver claimed that that he was dispatched to leave that the limo was coming to get us. 40 min later we were still standing there. I then had to call around to get friends to get up to take us to our other stops. We go to our next stop a park for the photo sessions and the limo company assures me that they will be there to pick us up. But that doesn't happen either. At this point i am beyond the point of upset, Im mad. It is now 5:30 and still no limo. At 6pm the wrong, filthy limo arrives, wrong because I reserved a white lincoln navigator and a white hummer arrives, filthy because it had half empty cups, bottles and trash all over the place.
To make matters worse now after the event I have tried to contact City Limousines on numerous occasions now by phone and email and no one has responded to me. I was trying to resolve this without going to these extremes but have been left with no choice. My next step will be to take legal actions against them. I hope this helps the next person make a better choice in the company that they use.
" I rented a Limo to take me and my wife out on the town. It was just what we both needed. The Limo was beautiful and comfortable. City Limousine really delivered."
"The Trip was Perfect!!!"
"Customer Laake Response: I started my limo search through Limos.com and somehow the booking of the limo became 'off line' and a direct transaction with City Limousine And Sedan Services (Shawn) which, I discovered while trying to get a resolution to the situation. I would never have heard of City Limousine And Sedan Services if it weren't for Limos.com. Just an FYI when using this site."
"Would not recommend. Very bad customer service which ended up ruining a special night out. The vehicle was not the one we booked. I have made several attempts to collect on the promise of 'a free 3 hour limousine ride anytime NO SUVs limo only lincoln black stretch' (as the issues of the night were acknowledged) and he has refused to respond to email or return a phone call. I am out $500 for limo services that I did not receive for several hours of the night. Both the driver and limo owner were unreachable during those hours and we had to find our own means of transportation.
Email to owner of Issue:
I am writing to voice my displeasure with the service last night. It did
not meet my expectations from the very beginning and it was a distraction
throughout the evening taking away from the celebration and true purpose of the night. The sheer number of calls to the driver and you last night is
proof enough that the service was a distraction throughout the evening.
There were over 30 calls from 11pm onward in attempts to schedule a pick up and find out where he was. Towards the end of our dinner we called the driver to arrange pick-up (11:10pm). After several attempts, we finally spoke with him and he said he would be there in 15 mins. After 45 minutes and not being able to reach him again, we took a cab to our next destination as we were extremely late. We finally heard from him one hour after the original pick-up call and he informed us he was outside of the restaurant(12:10am).
Given the aggrevation and distraction it would have been easier and less
expensive to just take cabs throughout the night. We specifically decided
to spend more money for a limosince service to provide ease, comfort and
style to our night. None of this was provided by a 23 passenger party vehicle with a driver that we could not easily contact. The vehicle
was not comfortable, showed wear inside & out and was slow to move around the city and neighborhood streets. It was simply not what we arranged with you, and not appropriate for the evening that we planned.
At this point I am sure you know my wife's opinion on how this affected her
birthday celebration. That I am spending Mother's Day to address this issue is an added bonus. Please let me know how you will rectify this issue.
"Showed up on time I made my flight in plenty of time. I will always use City Limousine."
"Here is my email to Shawn, never heard from them until I called from a different number other than the one I had used to book service. None of this was addressed, other than the added charge of $250 which he said he refunded, but Iam still to see it reflected in my account. Please keep in mind this company considered all of this to be professional, and when I mentioned that I should be fully refunded for such terrible service, Shawn got really upset and after yelling at me over the phone, he told me I could forget about it and hung up on me!. Very professional... If you book with them, be prepare for horrible service and mistreatment. I have NEVER requested full refund fir anything, I work in the service industry, so I understand things happen, but in this case, bride late to wedding, lies, and lack of response... It all adds up to $0 Or judge it yourself, here the email:
I contacted you Monday July 16th with multiple concerns regarding the service provided July 14th for which details are below. As I mentioned to you, on July 14th multiple things went wrong with the Limo service, as follows:
1) Once driver picked up bride on location and was on his way to the church, driver decides to pull over and request her the Credit Card used for payment, he needed an imprint of it. Bride in a weeding dress, informs him she does not have this, but if they got to the church the groom will more likely have it. He decides not to pull out and stays parked demanding this. He said he needed the card before dropping her off, please keep in mind she is on her way to get married!... After she asks him if he is going to drop her off on the middle of Fairfax and leave her there, he said he would take her to but he would not take her anywhere else without having the card. This delay made the bride late for her arrival to the church... (The need of the card was never mentioned when we contracted originally) Fortunately I was in possession of the card back at the church, and I had to step out from our event to provide him with this.
2) Driver presence/outfit, very unprofessional for a limo driver, he was wearing black with a white logo tennis shoes, shirt was not press, and half way untucked. He did not open the door for the bride to come in or out of the car, nor he was very welcoming or happy to drive us around in such a special day.
3) Additional charges on card, one charge for $100 and another one for $150, when I talked to you Shawn, you mentioned this was due to "excessive cleaning" since Champagne had been spilled in the car, we did NOT consume any champagne in the vehicle, all we had was your courtesy water and left the bottles in the car, I cannot believe the lies, and the lack of professional behavior in this case. If to gathered 4 empty bottles of water from the car was going to cost $250, we would have taken them out with us. This is Unacceptable...
Shawn, since our last conversation, you have not gotten back to us with a resolution to this matter, you promised a return call by Tuesday afternoon and we have yet to hear from you. We have been trying to reach you by phone but no answer, and when leaving a voicemail asking to please return our calls, we still do not hear back from anyone in your company.
Bad customer service, lack of response, and lies, do not represent your company well, I am seeking to resolve this with you directly before going public with this, but it seems you are disregarding our concerns.
Please do contact me as soon as possible, I am looking forward to hearing back from you, or anyone in your company willing to address our horrible experience on our wedding from your limo service.
Thank you for your attention to this matter.
End of email -
Even after all attempts for me to not go public and seek a resolution, obviously I was unsuccesful to work with them.
What a horrible experience on such an important day..."
"I hired City Limo a few weeks ago for my friend's Bachelorette Party. My first red flag came when I had difficulty getting in touch with the company over the phone. I wondered how organized a service might be that can't even answer the phone consistently. However, the price was right and I was trying to book on a budget. I was told by an employee over the phone that 8 hours would be sufficient to be picked up from Winchester, taken to DC, and brought back to Winchester by 4:00am. The driver ended up being almost an hour late (which I understood because the house we were staying at is pretty difficult to find) and was rude as soon as I met him. He acted as if it were our fault that he was late and then complained about the drop off location that we choose in DC. He then informed us that he didn't yet have the ice that we were promised and he needed to stop to pick some up. The limo itself was nice enough, basically what I expected. There were a few cracks in the windows but it was a good size and seemed clean. There were also glass champagne flutes provided in the limo which we learned quickly were pretty frail and broke very easily; we stopped using them after we broke 2. The driver reassured us that they were only $10 a piece and I of course agreed that I would pay for them. We finally arrived to our location almost 3 hours after our 8:00pm pick up time. The girls and I decided to only go to one location rather than the 2 we signed up for and told him to pick us up at 2:00am. We actually ended up calling him earlier and had him pick us up at 1:30am. After we got in the limo our driver informed us that he needed to stop to get gas. It seemed odd to me that he couldn't have gotten gas while we were in the club for the last 2 hours be we used that opportunity to pick up some drinks and use the bathroom. We slept the whole way home and arrived in Winchester well before the 4:00am drop-off time agreed upon in our contract. I cleaned out the limo as much as I could, thanked our driver, and tipped him 20% which I was told was customary. A week later I received two extra charges to my debit card. $50 for the glasses ($25 a piece, not $10) and $85 for going an hour over our time. Not only was I never even close to being an hour over but he was almost an hour late and wasted at least 30 minutes of our time getting ice and gas. I am rating this service with 2 stars for managing to get us home safe and providing us with a satisfactory limo. Other than that, there was nothing about this experience that I found easy or enjoyable. I will never use City Limo again nor will I ever recommend it to a friend. "