"We booked California Sweet Rides to drive my wedding party to and from my wedding. I had them arrive 30 min early in case of traffic delays, but they arrived at 4:30 as agreed. We wanted to leave no later than 5:10. The driver had left the car running in the 100 degree heat, and to my knowledge had not once checked to see when we would be ready to leave. We ended up leaving at 5:30 (20 min late) Right after we left, the car over heated and smoke poured out of the engine. A loose wire had caused the cooling fan to stop working. Although this was a very unfortunate occurrence, these rare things do happen... and I want it very clear that this is NOT why I am upset with this company. I am upset with how the situation was handled by both driver and management. We told the driver to pull over, but she kept going. We asked if they had another car to send, but all she said was "I don’t know." She didn't call to check. A woman from another car got out in traffic at a red light and screamed at our driver to pull over, but she didn't. We then started yelling at her to pull over, but still she wouldn't listen. The driver then proceeded to get on the freeway right after we had specifically told her not to, and drove 20 mph in the slow lane before taking the next exit and finally pulling over. We called for our family to come get us, as the driver finally called for another limo. She said it would take an hour. We could have called our family to meet us sooner, but the driver insisted she would get us there. With this ordeal, we ended up being 1 hour late to the wedding, if we had waited for the other limo it would have been 2. Everyone we talked to said that we should get comped somehow. When my mom talked to the manager, Rob, he acted like it was not their fault we were so late. He only defended his driver instead of hearing out our story. My mom said that he needed to do something. He said... and I quote... "You already got the first half for free.. what else do you want from me?!" Really?! ...they didn’t do anything the 1st half; of course we wouldn’t pay for it. The biggest thing that bothered me was that my mom had to convince him that he had to do something. She explained to him that his company is a joke here at our wedding, and that they should either do the last 4 hours for free or a discounted trip on another day. Robs only answer was, "Why?" Not once did we get something like, I'm so sorry this happened... or ... unfortunately I have to cover costs, I wish there was something I could do. That would have helped. My mom finally got Rob to cut $20 per hour off the rate to keep him from charging her the full amount on her credit card. I talked to him after the fact to try and get a better apology. He insisted we weren't stuck on the side of the road for very long (because we got our family to get us) and that his level of customer service was perfectly fine. I heard today that a good friend of mine had a similar problem with this company's inexperienced drivers and poor customer service. Stay away from this company."