"I have never wrote a review before but here it goes. i`ll start by saying i had used bluedrive 10/01/2009 and plan to use them again inspite of the fact that the first yr i used them the bus did not have the colored lights as featured on the web site only white,the bathroom door did not work and we had to stop on hte road,window shade were broke (almost all of them) and the glasse they provide were so cloudy not sure if they were filthy or just cloudy to be safe we drank out of plastic we purchase>by the way is what they say they provide now. anyway i decided to use them again inspite of all the above mentioned mainly because the driver was great. soooooo i booked again on 09/24/2010 for 10/02/2010 with a pick up time for 7:30pm recieieved a voicemail 09/29/2010 stating our driver would pick us up at 9:00pm,called back to see what was going on cause obviously there was a mistake in time and was told that`s what i said and was told previously? first of all there was no way i could have said that cause dinner 9:00pm and at least an hr and 15 mins away not to mention i have a contract that states the same (7:30pm p/u ) the worker continued to state the computer said 9pm, my question was so why did you put me in for 9pm that`s not what we discussed ,after some checking she had the nerve to tell me that "after looking at the history she discovered that the rental before me had decided to go longer? and because it was a wedding that was honered? what about my contract ! only hting she could say was sorry? so i than spoke to the owner who basically told me to go some where else cause i was being difficult when i tried to explain to her that people had takin off work and 9pm would not put us at our destination,she than stated that if they had taken off work than 45mins would not hurt them being that they could have the bus there at 7:45 to 8:00 but not cleaned properly! i would not recommend this company and would be very very careful with dealing with this company. what made this experience even worst the owner( for goodness sakes) did`nt even try to fix the problem or make it right. they pretty much said shut up and get over it .i will take the advice of the owner and take my buisness else where! who wants to deal with a company like this even with a contract you can`t honor your word! wow that says it all about this company."