"I booked this service because of the reviews, but I guess you can't go by reviews. We booked this service for my daughters birthday brunch Since the limo we ordered was broken they sent a hummer instead. Well, we were surprised when it showed up late, smelling like smoke, filthy inside and out with all beer cans, ripped seats! and the sun roof had air coming out of it. Worse, its 12 degrees here in NY/NJ and the Hummer had no HEAT!! The door appeared to be broken and we froze our butts off! When your toes are cold and you are riding in a vehicle, thats telling! We had 5 hours but only used 3. I wanted to get these kids home because that Hummer has seen better days and I did not want to break down on the highway with people's children in 20 degree weather. Do yourself a favor, go elsewhere."
" Booked for my sisters bachelorette party Driver was on time & courteous car was clean had a helper also as well We had a great time "
"The first driver was rude and did not let the kids enjoy their music and the other driver was very late as well then he complain about he is only getting paid 40 bucks for this event."
"A disaster from top to bottom. The limo was very dirty and smells like cigarette smoke. The driver got lost repeatedly and made some dangerous driving maneuvers. Was unable to navigate the limo through tight spaces. The result was that we felt unsafe, were physically ill from the dirtiness of the limo, and were late to our final event."
"Just because you asked- car smelled from smoking."
"Terriable! Would not recommend to anyone! I called to make complaint was told that I would be contacted in 5 days and never did! Tried charging my credit card for over time! I had it until 6:40 and I was suppose to have it unto 7:30... So where is the over time! The door fell off! The driver hit every curb!!! I sat in brown stuff in my white wedding gown!!!! TV was broke! Never again would I ever use limos.com"
"There is no better limousine company servicing New York City than Black Tie Limousine (Staten Island) and we've used several over the years. We scheduled our Annual Holiday Tour through the City, on December 30th and had a fabulous time! We enjoyed the sights adn all that is New York at Christmas, without any of the stress!
The driver was prompt and the vehicle was clean and stocked with sodas and water, as stated. Our drivers, Peter and Sal, were wonderful and assisted each of our guests in and out of the stretch Hummer, which the kids loved. They felt like celebrities and were thrilled with the whole experience!
Sal and Peter were so accommodating; they even allowed us to get out at Rockefeller Center to see The Tree and met us a few blocks away (you simply can't park a superstretch Hummer in midtown!)
Pat handled our reservation and is a delight to deal with. She truly cares about her clients and does everything possible to accommodate their needs. She is the epitome of customer service!
If you have a special event coming up and want to make it a memorable one; I highly recommend contacting Pat, at Black Tie Limousine. There is no better way to enjoy Manhattan... We've already booked our Holiday excursion for next year!"
"There is no better limousine company than Black Tie Limousine (from Staten Island) and we've used several over the years. We leased a super stretch Hummer for our Annual Holiday Tour through Manhattan, on December 30th. It's a fabulous way to see all that is NYC, at the holidays! Sit back and enjoy the magic of the City and the luxury of the vehicle, without any of the stress! We were picked up exactly as scheduled and the vehicle was immaculate. Our drivers, Peter and Sal, were wonderful! They assisted each and every one of our guests in and out of the vehicle and made the kids feel like celebrities. They even accommodated us and allowed us to get out at Rockefeller Center to see The Tree and picked us up a few blocks away (the Hummer is a bit "large" to park!).
If you have a special occassion coming up; Black Tie is the ONLY company you want to trust to handle your special event and your guests. Pat, who schedules the reservations, is wonderful and is a pleasure to deal with. She truly cares about her clients and their satisfaction. She is the epitome of customer service. Your "special event" should only be entrusted to Pat and Black Tie. With reasonable rates, you can make a "special event" a "memorable" one by choosing Black Tie Limousine. We've already booked our Christmas reservation for next year with Pat and Black Tie! "
"The driver was on time and took us where we asked, but the car was dirty with old water standing in the ice bucket, rather than ice, and no wine glasses, though by phone they were promised. The driver would not keep the air conditioning on, so we continually had to ask because of the heat. We were also gouged for ice, and the company tried to hit us with more charges for nonexistent tolls. Luckily some of us knew the area and knew there had been no tolls. We wouldn't use this company again."
" I just wanted to send you a note of thanks for the wonderful limo service you provided for my daughter Erica and her friends on Saturday night, December 8th to Rockefeller Center. Thank you for all your patience and advise. Our driver, Leo was fantastic and I'm sure his ears were ringing by the end of the night. The ride was timed perfectly and I was relaxed, secure in the knowledge that the kiddies were in good hands."
"Excellent service...drivers arrived early on both occasions, which was wonderful!..limo was clean, well stocked with amenities requested.. very happy! Very reasonable prices, wonderful to work with."
"I cannot speak highly enough of Black Tie Limo of Staten Island. I had contracted them to take my 16 year old daughter and 18 of her friends out for a night in NYC in March 2012. The driver Sal was on time and the Hummer was clean and fully stocked with water and soda. Only my daughter and 1 of her friends had seen the limo prior to that night so when everyone else saw it they all became very excited.
Sal did not even get a chance to open the door for the girls; they ran right over and started getting in. Once they were all inside he explained to them how to hook up their IPOD and use the entertainment system. He confirmed the planed stops for the night, made sure a few of the girls had his cell # and let them begin the fun for the night ahead.
Sal then turned to me and a few other parents who came to see the girls off and reassured us that he would take care of them like family. Answered any concerns from anyone and also gave his cell # and said if at any point anyone wanted to check feel free. With that he got in and drove away.
The Girls didn’t get home till 1am and said they had a great time. The next morning they couldn’t stop raving on how the Hummer Limo made the night. They said “We Felt Like Rock Stars". They loved that they created their own playlist on the IPOD for that night.
Booking the Limo was so easy. Pat was there any time I had a question. She was so help full and one of the reasons we chose Black Tie Limo. They also had a great price.
Great Costumer Service + Awesome Limo + Good Price = Great Time.
I would definitely recommend them to anyone for any reason. I know we will be using them again the future. If you need a Limo Give Pat a call and you will see that that will be the only Limo company to call.
"My driver was on time.The driver had meet every demand. The limo was very clean and comfortable. My driver showed me some places to go to since it was my first time in New York. The customer service help me and recommendate me the best deal. I will be using the service again when I come back to New York."
"I had a wonderful experience dealing with Black Tie Limo. The customer service rep was wonderful and very accomodating. We went out on the town for a bachelorett party. The limo bar was stocked and the car was cleaned to perfection. The driver was extremely courteous and patient. He arrived early and had us at our destinations on time. I highly recommend Black Tie Limo for anyone who wants a stress free night out on the town.
"Dealing with Black Tie Limo was a pleasure from the moment I first contacted them till the day the limo pulled up. The professionalism and genuine concern for detail from both the office and driver was exceptional. Patricia was extremely helpful in ensuring everything went smoothly. Nick the driver made sure my son's experience getting to prom, after prom and home safely went without a hitch. Thank you Black Tie!!!!"
"Patricia from Black Tie Limousine was extremely helpful with booking the Chrysler 300 for my son's prom in NJ. When I arrived at the pre-prom the limo was already there (early). I was amazed at how much more gorgeous the car looked in person. The driver, Joe was an absolute pleasure to talk to, extremely courteous, and was excellent with the kids. I couldn't have asked for a better driver, better service or a nicer looking car! I highly recommend this company if ever in need of a limo."
"Our night was excellent because of Joe ... He was very nice and accomodating ... he was ontime and patient with us. My brothers surprised me with your limo service for my bachelorette party... when we exited the restaurant the white chrysler 300 was sitting outisde in all it beautiful glory... and Joe was right there to help us in ... and he drive us around the city and to our destination.... I will definetely reccomend your company as well as your driver Joe"
"thought the service was very punctual and helpful-nick the driver went above and beyond to help one of my party who uses a walker, to get in and out of the car safely. despite the holiday traffic he got us to our destination on time and called me via cell to alert me if he needed to move the limo due to traffic enforcement. would definitely reccommend to all of my friends. rates were very reasonable and bar was stocked with champagne, wine, soda and water."
"We had an excellent experience with Black Tie--Patricia was extremely helpful in the booking and customer service area, and our driver, Sal, was prompt and friendly. The car was in impeccable condition and we had a great, care-free evening thanks to Black Tie."
"Black Tie Limo was great. The customer service Rep was sweet, and very helpful. The Limo driver Frank called and hour before he was to arrive to confirm addresses, He arrived a half hour early, and he was very courteous, and attentive. He took pictures of us by the limo. He helped to make my wedding day very special. The only problem was the limo was in need of a wash, and the sunroof had tape on it, which wasn't very appealing, but I'm prettty tall, so I don't think most people noticed."
"Can't say enough how much my family and friends enjoyed the service provided by Black Tie Limousine last night. Our driver Joe was great getting through traffic going into NYC and got us there safely. Patty who took my reservation answered all of my questions that I had prior to the event.
For a nice stretch limo, I highly recommend their Chrysler limo where the inside was amazing!!! Trust me...for the price I paid it was so worth the upgrade from the smaller limo.
I'll definitely be doing business with Black Tie Limousine again!!!
Thanks Joe and Patty for making our night one to remember!!!!"