"I will be submitting a personal complaint for E37J6A. My driver was 15-20min late and I did not receive any texts nor calls indicating he would be late. I did not complain, but now that I'm writing my expense report, I see that I was charged an additional $19.62 because of a pick up wait time. I have texts to show me asking when the driver will be coming to pick me up and HE has the nerve to charge ME. I do not ever want this driver coming to pick me up EVER. VERY UPSET AND ANGRY. "
"not really a limo vehicle. rear seat space is very limited. driver was not very polite and has a bad mouth smell "
"They used deceptive practices---including charging for parking when we indicated curbside pickup and charging us for wait time when we were waiting for bags and our driver explained there would be no additional waiting charge.
"Love Black Pearl. Always on time, courteous, well dressed & vehicles always well maintained. Driver had a great personality & smile."
"I have used this company twice to deliver family members from SFO to the East Bay. Each time the riders went on and on about how clean and nice the cars were and how nice and professional the drivers were. They went above and beyond to help out my 72 year old mother who has a hard time walking long distances. Best limo company in the Bay Area, as far as I'm concerned."
"timely, clean, corteous, plenty of water supply"
"No complaints with Black Pearl at all. My driver was courteous, on time and helpful. The car was clean and in good repair."
"Another perfect round trip from Black Pearl. 5am pickups are not a roll of the dice with this company. The driver, Henry, was outside of my house at 4:45am looking amazingly well rested (wish I could say the same) and ready to take on the day. On my return trip I had the same driver and it was a pleasure to be welcomed by his polite and professional appearance. It's always a pleasure to go with this company and actually makes business travel a little fun. Thank you!! "
"Excellent service. The driver was on time and waiting for me. The car was clean and the driver was a pleasure to ride with."
"I've had many excellent experiences using Limos.com, but I'd have to say my experience with Black Pearl exceeded my high expectations. My vehicle was imaculately clean (even though it had been raining earlier that morning), the drivers were extremely courteous and helpful, and they required no input in finding the best route home. The Town Cars were brand new models, were extremely clean and comfortable, and had all the expected amenities. Finally, they also had a surprisingly affordable price. I know exactly who I'll be using for my local Town Car service needs on Limos.com! Thank you Black Pearl!"
"Very comfortable and clean vehicle, friendly driver, quality service. They even gave complimentary meet-and-greet! Will definitely use again. "
"Black Pearl is definitely one of- if not THE best, most professional limo and black car providers in the Bay Area. Their vehicles are top of the line and in immaculate condition, the drivers are all professional and kind, and they get you to your destination safely and soundly. I highly recommend Black Pearl for any of your ground transportation needs."
"Very professional service with a brand new car. My late-night pickup from SFO was comfortable and I got home faster than any other mode of transportation. Will definitely use Limos.com to book Black Pearl again."
"Smooth and professional"
"I love this car service. They were professional, quick to respond to my questions, particularly via email, arrived on time and Don was awesome. He was very professional, nice and fun to talk to. The car was very clean, inside and out. I would definitely recommend Black Pearl and take it time and time again."
"Excellent service, seamless! Have decided to make this service our #1 choice when coming to Oakland."
"By far the best car service I've had while using this site. Never a let down and, quite honestly, always a pleasure to use this company. "
"EXCELLENT service!! The driver was VERY professional, an excellent conversationalist, and very very safe!! I will not hesitate to use LIMOS.COM and specify BLACK PEARL TRANSPORTATION for all of my future transportation needs!! "
"My husband and I used black pearl after an exhausting trip to Europe and it was a great experience. Didn't really know what to expect but we are very happy to have them for our airport trips. This was overall a great trip and we have used them since. "
"This company is truly the epitome of a first class provider. I usually book for my boss who is extremely picky and so far they have not let us down. I promised I would write a review to thank them and am very happy to have discovered Black Pearl. Thank you! "