"They didn't even know we had a reservation with them. I booked two reservations - pick up at th airport and then a return back to the airport. I called Bell Trans the day prior to reconfirm our reservations. The pick up at the airport was fantastic, but that is where it ends. They forgot us on the return - we waited for 20 mins and when we finally got through to a human on the other end of the phone (was in voicemail hell for 3-4 mins) they had no idea about our reservation. I gave them the confirmation numbers - after 5 mins on hold they finally found our reservation. We then waited another 10-15 mins for the pick up. All in all we were 40 mins late in being picked up and nearly missed our flight. I allowed for extra time at the airport was I was traveling my parents and my father needs extra time to get through the airport. The extra time wast he 40 mins we waited for the car. While Bell Trans was sort of apologetic, they didn't offer any compensation or reduced pricing to make up for their error. While I will gladly use limos.com again, I would NOT recommend Bell Trans."
"THESE PEOPLE ARE EXTREMELY UNRELIABLE. They cancelled my ride the night before I needed it and refused to offer me any further help. I was left having to switch to another company where I paid twice the price. At least the company I switched to is reliable and made sure to provide me with only the best of service."
"I was impressed with the Driver and the Limo. However, I was charged for the limo service when we arrived (80.00) saying that the service was never charged to my card or paid for. After the fact I noticed this wasn't the case upon my return and arriving after a few days to the hotel that they charged my card and the driver made of with the 80.00 charge for the cab ride. I personally am a travel agent and use this service for my own clients. Needless to say we did not use them for the return trip to the airport and this personally being my first time testing out the service through limos.com and this company won't be using them again most likely for my clients as if it happened to me I can only imagine what could happen to my clients."
"Bell-Trans was awesome. We had them pick up some lunch for us on the way, and ended up being overtime, but it all worked out perfectly. Awesome."
"The driver informed us that the fee for service would be $75. I told the driver that I had a confirmation email from Bell Trans which confirmed that the fee would be a total of $56.75 including gratuity for the driver. The driver said that the previous service arrangement through Limos.com had been canceled and that this trip was a new service request. I said if the $ 56.75 fee was not acceptable I would call Bell Trans Customer Service to discuss the previous arrangement. The driver then agreed to accept the $56.75 fee.
I feel this driver was attempting to extort more money from me than the $56.75 fee stated in the email confirmation provided by Bell Trans. This driver should be informed that this type of behavior is unacceptable and will not be tolerated by Bell Trans. "
"Horrible, the driver was 45 min late and rude"
"When the driver did not show up at the reservation time, I phoned BellTrans. The operator asked for my phone number and said the driver would call me. He called me for directions to my house. No GPS?! He was 10 minutes late and then acted surly when I needed him to get to the airport more quickly. He actually tossed my suitcase onto the curb at LAS. Rule One: get to the pickup on time."
"My name is Dana Luder. We rented one of your limos a week ago and I wanted to let you know how wonderful the experience was.
The limo was lovely but most of all the service that we received from our limo driver Christopher was unbelievable.
He was so friendly, attentive and professional.
Thank you so much for helping to make our Las Vegas trip a special one.
" Thanks for the great service. Your people were prompt & courteous.
Four different drivers, consistent good service. We'll call you next time in town."
"i used your service on march 10, 2011 for a pick-up at the gold coast hotel to the little white chapel and back (our son was getting married). we didn't want anyone worried about driving and of course be late to the ceremony so we decided to use your service.
your driver was on time for the pick-up and extremely courteous. all our guests were very pleased with the whole experience of riding on the shuttle. "
"On behalf of Mario Torres, Manager of the Chilean 7s National Representative Team, I want to thak you for your concern and for the excellent service that our party received from your Company.
The buses were always in good contitions, on time according to our schedule, and the drivers were very helpful to us."
"Great Experience...Thank You!"
"Just wanted to drop a quick email to let you know how much we appreciated your
limo service and the driver of the limo. His name was Steve , and he
made our night quite enjoyable and with out any type of glitch. He was
polite, courteous, friendly and facilitated our request with the utmost ease
the next time we are in Vegas we will request him to drive us again....thanks"
"They ripped me off!!! I made my reservation through limos.com and was told that the payment would be due on the day of pickup. There were 15 people with us that all chipped in cash for the shuttle ride. We paid for a full hour but we only need to be dropped off 10 minutes away. Even though gratuity was included in the price, we still tipped the driver an extra $15. I later found that they charge my credit card even though we paid cash. I contacted Bell trans and they said they would look into it and call me back. They never did. I had to call them back and ask them again. I even conversed with the general manager via email. Apparently, the driver told Bell Trans we (all 15 of us) never paid him. They told me that they could not refund the money unless I showed them a receipt. Bottom line is I was charge $136 for a 10 minute shuttle ride and recieved horrible customer service. DO NOT USE BELL TRANS! They will rip you off!!!!
"Excellent service from Bell Trans on our trip to Vegas Dec 24th, returning Dec. 29th. Very friendly and informative staff. And we were super impressed with the limo pick up from the airport - great way to start our vacation. Keep up the good work - We highly recommend Bell Trans."
"My husband and I were just taken to McCarran International Airport by a Belltrans driver named Gary (African-American gentleman, about 40 years old). We would just like to sincerely thank him for his very pleasant and professional manner. It's never fun going home from a holiday, but our ride to the airport with Gary was made enjoyable by his engaging conversation and friendly demeanour. He took care of things and made us feel welcome. He greeted us immediately when we arrived at the shuttle stop and took care of our bags promptly and efficiently.
I think it is important to recognize people who do a great job, so thank you again to Gary!"
"We are back in Germany and had a great time in Las Vegas.
I would like to take this opportunity to thank your company for the great service we received on our arrival day. The pick up service from the Airport was waiting for us (although we had a delay) and Mrs Monique Velasque was very friendly, polite and professional. Please forward our sincere thanks to her for making my sons' Birthday very special. I will recommend your services to anyone anytime."
"My husband and I were visiting Vegas las week, we were there on 11-19-2010 through 11-22-2010. We really enjoyed our trip, but there is one special night that will always be a memory to us. On the 20th we decided to take a limo tour of Vegas that we had seen in a local magazine in our room at the Paris. Timothy said that he would see that we were taken care of... He did exactly that!! Our driver got to our Hotel a few minutes early, which is a HUGE plus to me. He called me and we were quickly there to have an evening of being taken care of. Our driver was Britton. I give him an A+++++. Very, very, nice guy. He answered any questions that we had, and talked to us as if we had known each other forever. Very professional. I honestly have got to say that it was one of the BEST times we had while there, next to visiting Red Rock Canyon, which he recommended. We will definitely use your company again when we visit in the future, and will also ask for him. Again, Thank you and your company for GREAT service. If you could please let Britton know what a Great night we had, and how much we appreciated his hospitality, I would be Grateful. We have been home now for a week, and as nice as it is being back home, we still miss the time we had in Vegas!!!!"
" I wanted to take a moment and let you know how wonderful our experience with Bell Trans was. We used your limo service on Saturday, October 30 for my daughters 16th birthday. The driver was absolutely the nicest person. Very professional, yet personable. The limo was clean, and very nice. The night went very smoothly.
From making the reservation, to the prompt arrival of the driver, the whole process was easy and stress free. We will definitely be using your services again. I also will recommend Bell Trans to everyone I know. Thank you very much. It was all greatly appreciated."
"We were in Vegas on 10-9-10 to renew our vows and needed transportation. My sister came across your website that morning and we called and made a reservation. We were amazed at how quick we got transportation for our large group. I just wanted to thank you guys for the amazingly quick response, the not so astronomical price and for providing the best driver ever ! I wish i could remember his name ...we think maybe Denny. He picked us up from the The Grandview Resort, took us to our chapel and then took us to the restaurant afterwards. I will definitely spread the word to anyone visiting Vegas to definitely call you guys if they need transportation. Your prices were so reasonable and perfect for transporting our large group. Thank you so much for making our day !!! We will definitely use you in the future !!"
"With a group of 5 on a Friday night, this could not have been easier. Our driver was professional, on time, and the vehicle was top-notch. I may just use Bell Trans every time I go to Vegas, and never wait in a miserable, weekend cab line again!"
My wife & I recently visited Las Vegas and used your service. Our visit was a little unusual in that we were staying at the Flamingo at the beginning of our trip, then leaving from the Econolodge on S. Las vegas Blvd. I called before we left home and was assured this wouldn't be a problem. The nice lady at the desk at the airport phoned someone to make sure you would pick us up at the Econolodge.
The driver from the airport to the Flamingo was nice.
The pickup from the Econolodge went equally smooth. That is until we were about 3 blocks away and my wife realized she'd left her rings at the motel! Jamal (JC) immediately turned around, told us to call the motel and my wife recovered her rings. He did his best to assure us all would be fine and lucky for us, it was. On the way to the airport we asked him a bunch of questions about the city which he gladly answered.
I will recommend your service to anyone going to Vegas. Jamal is a great employee and really helped us out."
"I just wanted to pass along my thanks for a wonderful experience this past weekend while we were in Vegas. We were there for a hockey tournament and you guys picked us up and dropped us off for our 3 games over at the ice center. Your drivers were always on time, and courteous. I really can't think of anything that could have been better about the service. We will definitely use you for our next tournament and recommend you to all of our friends…"
" Good prices and great services."
"My parents live in Las Vegas, so when I fly into the airport there, I can't just take a shuttle to my parents' house. I had the misfortune of trying several different options before finding Bell Trans. Since finding them 3 years ago, I have never used another transportation company in Vegas."
"I have not one of your Limosinne service, but I want to thank you and your company for the excellet service you offer to us last week. My family and I are so satisfied with the services we brought with your company: airport limo, transportation to a mall and the beautiful Strip Ride in Limo last Friday night."
"My group was so impressed with the professionalism all of your drivers displayed. We really could not have hoped for better service, or nicer people. I want you to know that we will all recommend Bell Trans to anyone and everyone looking for limo service in your area. Thank you again, and have a great day!"