"I had a confirmed ride home from SFO with Bains on limos.com, and checked the confirmation before I got on my flight. When my flight landed, I had an email from limos.com simply stating that my ride had been cancelled (with no reason). I immediately called limos.com and was told that the driver had cancelled due to a family emergency (I understand this is not his fault or Bains' fault). Limos.com told me they could not find another driver and simply that they were sorry. They left me totally stranded, I had to take a cab which cost a lot more than it should have.
As I have tried to call and submit complaints to limos.com customer service, they have been completely unresponsive (they said they would file a complaint and get back to me in 5 days. After 9 days, I contacted them again since I had not heard back. I still have not gotten a response 3 weeks later).
Never again will I book here. This is more of a criticism of limos.com than Bains. The point of booking through limos.com is that they have enough associated companies that they should be able to cover a last minute emergency situation without stranding their customers."
Customer : c. w.
"prompt (meaning early) despite early (515am) pickup time. courteous, efficient driver (young guy, said he was the owner). car was late model towncar, but very clean. will definitely use again!"
Customer : J. M
"Made our vacation easier and convenient! Clean car, friendly staff, punctual! Definitely use them again!!"
Customer : E. Portzline
"Owing to an illness, my wife and I would be welcoming numerous visitors from far away distances, and with no way to go pick them up, we booked Bains limo on limos.com. We booked over 6 rides for various passengers (with more to come) and everyone really enjoyed the service. Bains was always on-time, courteous, friendly, dependable.
Highly recommended. Will seek out Bains in the future when I start traveling again!"
Limo Service Response:
"Thank you Eric "
Customer : R. Livingood
"30 minutes late as I type. Bad weather is no excuse to not arrive early and wait in cell phone lot.
Other limo companies on time picking up others from same flight
Won't use again. "
Customer : J. Hopwood
"Service was great, clean car, professional driver. They provided driver contact info an hour before pickup and communication was great. Driver was prompt to and from airport. Good value, not overpriced like so many others. Would definitely use again. "
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