"This a follow up review to the one I posted 2-23-2013. And I must give Bobbie much recognition as a business woman. Things can't always be perfect and although this limo service has more 5 star reviews than any other service, on my night, they had a bad night. It was not deliberate or intentional but it happened. It was however, the follow up and dedication to customer service that Bobbie displayed after reading my previous review that impressed me so much. It is easy to operate a business when things are going right, but she seperated herself from the competition by remaining customer focused when mistakes were made. Very few businesses today step up and accept that personal responsibility. We will certainly use Bobbie's service again."
"My wife and her friends just got home from the Pink concert at American Airlines Center. They were dropped off 5 blocks away from Kinichi Restaurant where the driver claimed that was the only place he could drop them off. The service had been given 1 day advanced notice that they were going there prior to the concert. After leaving them there the driver took off over 35 minutes away when they tried to contact him. The car was not at their disposal for the duration of the service and nobody with a limo should have to walk over twelve blocks getting to and from the reastraunt to their concert. In addition the driver was 15 minutes late to the pick up location."
"This was a great experience. Our limo driver Carl arrived fifteen minutes early. He was courteous and helpful. The limo was very nice and clean. Bobbie was a great help in getting the limo service set up for us. We will use them in the future. "
"If you are not using 'An Elegant Touch' for your limousine services, you are definitely missing out!
Our driver 'Q' was 15 minutes early to give me a tour of the limo and patiently waited for us to reveal the surprise to my wife. The entire night was a huge success. 'Q' is for quality when it comes to the limo business with this company!
We had the Cadillac limo for the night and it was quite comfortable for 6 people with space for more if needed. I was impressed with the room it has for our "beverages" and accessories. The fiber optic lighting system in this vehicle is out of this world!!!
Ms. Bobbie was an absolute pleasure to work with. She was very pleasant even after changing our hotel pick-up location 3 times! She made me feel very comfotable in booking over the internet/phone. We are truly clients for life!
Thank you for making Toya's b'day a huge success!!!"
"My God, where do I begin, the professionalism, the value, the knowledge of the city and the courtesy? An Elegant Touch Limousine (Lancaster, TX) is do all of these headings. They truly are in a class by themselves. Our chauffer Quintian “Q” was very polite and he really knew his way around the city and how to dodge the traffic. We came in to the Dallas area for holiday shopping and were PLEASED with our choice. The service we received instead of renting a SUV was without question the best decision for a memorable trip. With all of the additional traffic due construction going on right, we knew that cost would be worth the peace of mind and the outcome turned out to be a relaxing trip. We will definitely use An Elegant Touch Limousine (Lancaster, TX) in the near future. Thank you again Ms. Bobbie for all of your assistance."
"If you are looking for excellent customer service, a beautifully maintained limo and great prices, look no further... you have found your Limousine service. We live in Mesquite and our son recently got married on 09/30/2011. I had a terrible experience with a limo service a few years back for my daughter's 15th birthday and was very apprehensive about finding someone who could deliver for the wedding. The job was fairly complicated since they had to pick up the bride and bridesmaids from our home in Mesquite, drive them to the Arboritum in Dallas for the wedding, wait to pick up the bride and groom after the wedding and deliver them to the reception at a home in Garland and then wait until late to drive them and 2 friends to the Hyatt hotel at DFW airport. Quinton, "Q" ,our driver, arrived early (even after my now daughter-in-law changed the time at the last minute). He delivered to each destination perfectly and our son, who had never ridden in a limo before, had a wonderful time along with his Bride. Every little detail we asked for was fullfilled from the napkins in matching wedding colors provided to chilled champagne at just the right moment. We cannot say enough about Bobbie and her service. Thank you for helping make our son's wedding a perfect event. We will definately be recommending your service and calling next time we need a limo. "
"You provided a totally wonderful experience! Thank you and our drriver Quinton so much for the extraordinary service that was both elegant and excellent. Quinton was awesome! I am soooooooooooooo glad that I selected your service.
"Really do not know where to start with this review, from start to finish I have never been treated so well. Reserved the Limo about 6 weeks from the date of my granddaughter's prom. Bobbie had all the answers to the questions I had right up front. I felt very comfortable sending my special girl in this car. Night of the prom the car rolled up, just beautiful and shinning clean. The driver got out and the next thing he did floored us all, he rolled out a long red carpet for our children to walk down to get into the car. Before the night startred I felt very comfortable as Bobbie had taken all the information about stops they would be making throughout the night and contact numbers. When my group arrived at the prom, "the man of the night" stepped out of the car as there had been a mishap with my granddaughter's dress and the zipper, without even time to think he had us in the limo on the way to the mall as we had 20 minutes to solve the problem. "Q" you were wonderful and many thanks for all that you did. In less than 30 minutes we had new dress on and back to the prom. I wish everyone would take as much pride in business as this company does. Our hats off to you AN ELEGANT TOUCH LIMOUSINE, and they do live by thier name. "Q" we are ready for next year."
"This is a family owned company and you get that personal touch with them. The drivers were super sweet and patient, even pulling off the road and talking my godmother through a sketchy part of town when she lost us on the highway. I’ve never had a limo service before, but these guys were great. They literally roll out the red carpet for you! I loved the experience and would definitely use them again."
"Thank you for providing excellent service on an important evening for 6 young men and their dates! They had a wonderful night due to you and Q! I am so thankful I chose your company. Every question I had was promptly answered and you calmed alot of parental nerves! I highly recommend your company to provide worry-free, professional service! Your limo was beautiful and I know the kids will always remember this special night. Cheers to An Elegant Touch Limousine!"
"Bobbie was amazing setting up the service and making me feel at ease on all the little details for my wife's 21'st birthday. Then Q topped everything off by being funny, entertaining and extremely professional and courteous! I've used other limousine services before, that I now know were sub-par! Once you use "An Elegant Touch", you'll never use anyone else. Thanks so much again!"
"Thanks bobbie for the best night I ever had. I will be using your service again in the future. And a big thanks to our driver Q he was nice and funny
and he made our night even more special. So an elegant touch will be the only limo service i'll use. Thanks again bobbie & Q (5 star service)"
"This was a special night for my daughter who is getting married in June. A group of 10 girls went to see the Phantom of the Opera in Dallas and "Q" made the ride to the opera very memorable for all of us. My 11 year old granddaughter is still talking about the whole experience. Thank you "Q" and Bobbie for all your help making my daughter's non-shower, shower wonderful."
"I want to write this review because when you spend the money to rent a limo, it is usually a special occasion and you want things to go right. I can highly recommend An Elegant Touch Limousine Service in the DFW area after last night. Twelve of us celebrated my husband's 50th Birthday. "Q" was our driver and he was prompt and outstanding. We all felt he was very professional, respectful, courteous, and knows his business. The limo was very very nice. Just know if you are renting a Chrysler 300 Stretch for 12 people, that is the limit. It was big enough, but would not hold more than 12. My nice experience began with Bobbie. I talked to her a few times before I made the reservation. After getting several quotes, I was drawn back to her. She made me feel at ease and she had the limo that I felt best met our needs as far as capacity, price, looks, etc. This was our first limo ride. It's the only way to go with a group and we will do it again. We are looking forward to a Christmas Light Tour. We will definitely call Ms. Bobbie and we will request Q as our driver! When I rated the Overall Experience, vehicle condition, chauffeur quality, service level, & value, I gave them a 5 star with no hesitation. I can't think of anything they could have done better."
"Very professional and an 'Elegant Touch' to the night it was. Very nice ride and plenty of room for everyone. I want to thank everyone for making it a very special night for all us girls!! I would recommend this company to anyone. A+++"
"I rented a limo to celebrate 10 year anniversary for my wife. The positives: the chauffeur was very pleasant and sociable; the limo operator arranged to have a Happy 10 Anniversary banner in the vehicle along with colored napkins inserted in the champagne glasses that we discussed in advance.
On the negative side, this was intended as a complete surprise for my wife. We were to be picked up at 5 pm taken to dinner and driven back home at 8 pm. At 5:08 pm, the chauffeur called my cell and said that he was still 10 minutes away. This conversation took place in the presence of my wife so she knew something was up and guessed that it was a limo. I was very displeased with the tardiness of the chauffeur primarily because it caused the surprise to fall much flatter than it would have if he was on time as expected. I was very disappointed because my surprise was taken away from me.
Additionally, I was promised a red carpet experience where the chauffeur would lay down a red carpet for us which never happened. Although the limo was clean it was apparent it was an older vehicle that has seen it's share of experiences. The window tinting was scratched and there were printed signs on the doors requesting you not push down on the ashtray as they're made of wood. This seemed a little cheap to me, but maybe they get broke a lot? The final negative was the 3.3 - 3.6% service fee charged for using a credit card. In my opinion this fee should be included in the price of the rental and not passed on to the consumer.
Overall, it was just OK. Not bad, but certainly not the 5 star experience I was led to believe I would receive for the amount of money I spent."
"Exceptional service. I called at the last minute, a week before prom, and Barbara was great. The kids had a great time!!! An Elegant Touch Limos truly delivered...."
"Ms. Bobbie,I wanted to express my appreciation for the wonderful experience I had renting your limousine. I had never rented a limo before, so the experience was great.
A very special thanks goes to "Q"! He was an outstanding driver and wonderful gentleman. He even got me a birthday present. (How nice was that)Thanks again for your services and I hope to do business with you in the future."
"I was very pleased with the limo service, from beginning to the end.Ms. Morrison was very professional and ensured our needs were met. The car was beautiful and exceeded all the parents expectations. I would use your service again and will not hestitate to refer you to others. "
"Excellent customer service! I explained to Mrs. Morrison that this was my first time renting a limo and she assured me not to worry. She asked me a few questions in order for her to meet my expectations. I rented the limo for my daughter's 16th birthday and wanted it to be something that she would never forget. Mrs. Morrison made it happen. Kevin the limo driver was great! One thing that I really appreciated is that Mrs. Morrison explained the itinerary and everything was on time and went as planned. I would recommend this limo agency and definitely use them in the future. Thanks, Mrs. Morrison & Kevin for making my daughter's 16th birthday a day for her to remember."
"Bobbi was most professional in handling our needs. I was a little nervous because of some horror stories I had heard about other limo services. But, she put all of that to rest. My son and his bride were treated like they were celebrities, red carpet and all. Very impressive. The limo arrived on time and the chauffer was very courteous and professionally attired. I would highly recommend that Bobbi and her staff be used for any limo services needed. And yes, we will be using An Elegant Touch Limousine again for our night on the town with friends!"
"I would like to say that our driver Jonathan was absolutely wonderful. He arrived here on time and was very professional. My daughter and her friends really enjoyed the service and excellent conversation they received. It was their Prom night and Jonathan made every moment very special. Thank you Bobbie for your quick response. The Escalade was beautiful... I definitely recommend your limo service. You're simply the best!
"I was extremely pleased with your limo service and that Vernon was truly a great host. The kids stated that he was very fun and made their trip even more enjoyable. I also appreciated Bobbie's quick and informative response, very helpful. I will use them again and recommend them highly."
"An Elegant Touch Limousine Service stood out head and shoulders above the crowd. What sold us was your personal contact over the phone and prompt responses to our emailed questions. We weren't just looking for a car, we were looking for someone who would take personal interest in a senior high school prom. You answered all our questions, had great suggestions, and your services were so worth the price. A 12 hour limo rental is a long time, and you really delivered. A brand new stretch limousine! It still had the new car smell. The leather was beautiful and the multiple DVD video screens and stereo was such a hit with the kids. Their driver, Mr. Williams, was outstanding. The car was beautiful, Mr. Williams was great, and our first limo experience was fantastic. We will definitely recommend An Elegant Touch Limousine Service to everyone we know."
"Bobbie responded quicker and more thoroughly than anyone else and Daveon, her driver, was fantastic. They both were extremely professional and very personable as well. We all had a wonderful experience and are ready to do it again! This is a "First Class" operation."
"Thanks to you and "D" for taking care of our kids
Saturday night. They said he was great. I guess he's
used to a bunch of obnoxious high school students! He
said one more weekend and prom season was over for
this year. Thanks again! "
"My mother, father and I would like to thank you for your help in showing my little sister Bailey a great 16th birthday tonight. Having a limo pull up outside of her school made her feel like a princess. My mother and I both think very highly of your services and I would like to know what site most people find you on that has reviews. I would love to give you a great review so everyone can see it and hopefully help to bring in future business. I sure will suggest you to anyone that needs a limo."
"Just a quick note to let you know that I was extremely
pleased with your limo service and that "D" was
I will suggest your company to anybody who wants to
make sure that a night is truly special in the future.
"I just wanted to let you know that last night went beautifully! Your driver was excellent and I'm so thankful I found your Limousine service. "
"I wanted to take a minute and thank you for my wonderful experience with your company! Our driver (forgive me - in all the excitement - I forgot her name - Veronica?) arrived right on time and rolled out the red carpet - our girls went nuts! She was so professional and courteous, even sang happy birthday to Loryn at the end of the evening! A fine singing voice indeed!"
"Thank you so very much for helping make our 30th anniversary evening an extra special one. Your company's car was terrific and Dennis is an outstanding driver.
We wish you continued success with everyone at your company, my wife and I look forward to using your service in the future. I will be recommending you to my friends in the Metroplex."
"My Mom and Dad cannot quit talking about their Dinner and Holiday lights tour. The Escalade was fabulous, the route was impeccable, and the the red carpet is just that much more class.THANK YOU from me and my sister for making this christmas one of the most successful gifts we've given our parents.
"Jerry our limo driver did an outstanding job. It was our first time renting a limo and he made the evening worth it.He just seemed to sense what we wanted!We will certainly use your company again!"
"I would just like to thank you for your services. You were very helpful. Thank Vernon for his services also. He is the greatest. I would definetly use Elegant Touch Limousine Services again."