"Hello, Lahni and Ralph,
Well, I've already given you kudos on your Amicis Tours Facebook page, but I wanted to just say "thanks" again. You truly made our experience fabulous. I'm not sure what the best part was -- hearing your stories and learning from you, or the wine. ... Ok, it was the wine, but without you, we wouldn't have had the wine!
Seriously, I feel so fortunate to have found you. You took away all of the stress and hassle of planning our winery visit; you provided us with background information, history and tips that we would not otherwise have had; and you absolutely know how to put the "customer" into "customer service." Yours was beyond reproach. And I'm pretty hard to impress.
I have some lovely photos, many of which are on my Facebook page as of a couple hours ago. I'm also happy to make a CD and send it to you if you give me your mailing address.
You two are without a doubt in the right profession. I thank you once again for making our first -- and absolutely NOT our last -- trip to Napa most memorable.
"Thanks to both of you for our recent wine tour in Napa. You were perfect guides, very attentive to our needs and wants, and brimming with knowledge about wines, vineyards, wineries, and Napa history. Thanks for the extra stop at the Culinary Institute. Your Lincoln Navigator was ultra-comfy and it was a relief to just sit back and sample the wine without having to worry about driving. I hope that any readers of this letter understand that they will be getting great value for their money.
Best wishes and may our paths cross again."