"I spoke with one of the reps at Limos.com last week and aired my concerns to her about getting the American VIP Transportation company as our limo service for my daughter's prom night on Saturday 4/27/13. The reviews I had read were negative and I was considering having Limos.com change the service to another company but in talking to your rep, she said she would put in my concerns to the company to make sure 1) Driver was considerate and presentable 2) Car was a nice, quality vehicle, and 3) that he would be on time. However, only two out of the three were met and we were so disappointed in having an old, scuffed up limo drive up. It had scratches and paint was fading on it and the tint job on the windows was bubbled and messed up. Later I heard from the kids, the lights inside didn't work - seemed liked none of the controls worked. This type of limo either needs to be put out of service or fixed up with a new paint job, etc. to meet clients expectations. I am grateful kids got to and from prom safely, but in renting a limo, one expects to have a fancy, shiny vehicle pull up and not a faded, scratched up one that looks ready to be impounded. I wish I had stuck to my gut feeling and requested that change in company before-hand. "

"Old and worn car. Nice driver."

"Having been stranded in Southern California during the Blizzard of 2010, I needed to go from Orange County to San Diego to catch a flight home to the east coast...needed a service I could book quickly and last minute. This company fit the bill. Brian, my driver, personally arranged the pick up. And unlike many car services, my reservation number was my last name! No doofangled number to remember during a stressful time. When I called to see if I could move up the time, he very cheerfully told me he would do the best he could, and showed up a full 20 minutes ahead of the original scheduled time. The icing on the cake was the stretch limo that he provided. They had run out of town cars for airport transportation, but brought what he could, never charging more than the original amount discussed. That's class. Polite, on time, and just darn good service."

"This limousine and car service has been transporting me on my business travel since 2007. They are always on time and they assign me driver Jim to pick me up most of the time. I have never had any delay with this company and they’re always on time and on the mark. I would definitely recommend this company to anyone that uses it."