"Not a good experience! The driver was not on time. After waiting 15 minutes, I called Aleksa Transportation and they send a new car. This was not the same vehicle as the one we booked. At arrival downtown NYC, the driver said we had to pay him 100 USD directly, the remainder would be charged on my creditcard. I called Aleksa Transportation office the same day and told them that I have paid 100 USD cash. They then told me that they already had charged my card, but they would immidately make a credit entry for the 100 USD. This was not done, so I send an e-mail to remind Aleksa Transportation about our agreement. I have send five reminders and talked to Mr Nachman on the phone several times. My e-mails have not been answered. The manager in Aleksa Transportation, mr Nachman, has repeatedly promised to sort this out on the phone. Last time he promised this was two months ago. My advise on Aleksa Tranportation: Stay away! "

"On-time, good equipment, personable/professional driver."

"I booked a black town car and instead what looks like a white stretched limo was waiting for me. With phone number and email noted on the back window... Seats scratched, electrical wires apparent above the back doors, old white paper towels stuffed between the seats. Not at all what I expect when I have to go to a business meeting. Very disappointing. Never again..."

"I had two fantastic trips with Alexa transportation. First getting met at JFK and taken into Manhatten, with the driver being friendly and giving me some tips on what to do, and answering my questions. Next, it was a 4 :30am pickup to head back to the airport 3 days later. For this I was lucky to have the same driver, and he was right on time, and still a great trip. This car service was the best I have had in the States, they were on time, clean cars, and friendly helpful driver. I would definately use again (R Wylie NZ)"

"March 22, 2012: Upper West Side Manhattan to Newark Airport Windham My wife & I decided to do one of these instead of a cab. At $94 with tolls & tip included, was perfectly competitive. Nice phone conversation, prompt & accurate e-mail confirmation, driver Randy was actually 5 minutes early at our Hotel in NYC. Loaded our bags with no problems. Driving was excellent, vehicle was large, new & clean, conversation was intelligent, informative, and very understandable. Seemed very safe, reliable & courteous...Would absolutely recommend and will use again if future need arises. A professional pleasure after a hectic trip!"

"The car arrived before an appointment time. The driver waited to pick up other gest at the airport, he always opened his number and it was no problem to contact at the airport. I will use this company again and again."

"WE USED ALEXA TRANSPORTATION ON 01/08/2012, THE CAR WAS ON TIME, DRIVER KNEW WHERE HE WAS GOING, NO HITCHES, OR PROBLEMS AT ALL, WOULD HIGHLY RECOMMEND. MICHAEL PETRICK"

"I booked a pickup for my partner from Newark to Midtown. His flight was arriving later in the evening (11:45p) and this seemed to be the best option for a quick and pleasant ride into the city. I even paid the extra fee for an in terminal pick-up to ensure a nice experience. At 12:20 am, 35 min after the scheduled pickup the driver was no where to be found in the terminal. We had to call Alexa to get them to locate the driver. Soon after the driver appeared in the terminal, apologizing, saying that he had been there, but fell asleep in the car while waiting. Unacceptable! The drive into the city was quiet and uneventful, however the overall experience was subpar. It's ashamed that I wasted my $ on the In Terminal pickup and the driver tip. If it had not been pre-paid I would not have paid it. Next time I will elect to use a 5 Star Elite provider."

"A great experience in the NY area! The service was prompt, friendly, clean, and safe! John was an excellent driver both to and from the airport. I would highly recommend to anyone on their next trip to NYC"

"My wife and I used Alexa on five occasions last month in NYC; two transfers and three as directed. We had three different drivers and three different vehicles. On each occasion the cars were clean and comfortable and the drvers knowledgable, articulate and well dressed. A special feature worth asking for is a SUV if you are travelling with more than the two large suitcases that normally fit into a Lincoln Town Car trunk."

"THANK YOU SO MUCH FOR TAKING GOOD CARE OF US,WE WILL BE CALLING YOU AGAIN NEXT YEAR FOR OUR CRUISE. BRIAN"

"You can do better than Alexa! Like many of you I picked Alexa b/c of the mostly positive reviews and actually the ride from LGA to the East side was quick and uneventful. My issue came when I saw a $150 charge on my credit card statement. The quoted price, as specified in my reservation confirmation email, was $95, which included a request for two child booster seats. As I discovered in an email inquiry with Alexa the extra charges were $12 for parking (for 30 mins), $13 for toll (paying RT toll for one way service?), though these charges were more than expected, it is specified in the confirmation that tolls and parking are extra. The remaining $30 charge was for the booster seats, I was never informed these would cost extra, no where in the agreement does it say booster seats are extra. Had I been given this information I would've canceled my reservation and looked elsewhere. Alexa took no responsibility for not disclosing this information, never sent me a receipt, and still hasn't provided one after numerous requests. I found the self-described "easy-going" owner of Alexa to be less than professional and argumentative but maybe I caught him on a bad day. Just know there are less expensive options that will get you where you need to go, friends in NYC say Execucar is a good option and a cab would've cost me about $35, just $5 more than the charge for the booster seats. And if you're reading this Randy, please send my receipt."

"I arrived at JFK from San Francisco with my eleven year old daughter, her first trip to NYC. We were met by a very professional driver in a Yukon and had an excellent drive into the city during the evening's rush hour. During the week, we made a trip to Hoboken, NJ to visit Carlo's Bakery, home of TLC's The Cake Boss. We were picked up at our hotel in a Mercedes and driven to Hoboken. It was the hottest day of the summer. Our wait at the bakery took two hours longer than anticipated. When I called the driver to let him know we were running late, he assured me it was no problem. When we got out of the bakery, he was right there to help us back into the car, air-conditioned, for the ride back to the hotel. I was concerned that I would be charged outrageous fees for going over my planned time, but I wasn't. I was happy to see another Yukon for a smooth ride back to JFK. Alexa is a professional company providing the highest quality whether you are on business or traveling with your family."

"On my family's recent trip to NYC, we had used Alexa for transportation both to and from the airport. From the airport, we had booked through Limos.com and were disappointed to find that the car that had picked us up did not have the toddler car seat that we had requested. The driver indicated that bookings through Limos.com do not always pass on special requests like this. Given that we liked the service otherwise, I booked with Alexa directly through their website for the trip back to the airport expecting that they would provide the car seat that was requested. However, we were disappointed once again! While I generally liked the car service, I definitely would not use this service again if traveling with my family."

"I did all the searching on the web and Randy was the first to reply.After assessing my booking David agreed a round trip price for a strech.Pick up JFK to Hotel in New York and a return a week later.The car was immaculate as was the driver very well presented and attentive.The communication with the office was first class and David answered all my questions prior to booking.I will be using them again and have no hestation on reccomending them as their customer service is first class"

"This company was dependable and on-time. They arrived with a new clean vehicle with a professional driver. It was a pleasure. I highly recommend them."

"I would like to thank Alexa Transportation and their driver, John. This was my first trip to New York and it could not have started any better. The SUV was at Newark to pick me up on time and we were in Manhattan in no time. I would especially like to thank John as he basically gave me a 2 hour tour from the vehicle as I needed to burn time until my brother arrived from Brooklyn. Great price, experience, and service."

"Thank you very much for your excellent service getting us into and out of NY city last week. Your vehicles and drivers are impeccable, and everyone is so pleasant and friendly. We used you last year also, and we will certainly use you again and are recommending you to our family and friends. Sincerely, S Batcho, Buffalo, NY "

"Just want to say that my friends and I were very pleased with both our drivers they were very polite and professional . Both were on time both at the airport and then at the hotel for the return journey. This being my 1st trip to New York I would like to thank you for the great 1st impression of your great city. Thank you again and I will definitely use you again, and would recommend you to my friends and family for future trips "

"I WOULD LIKE TO THANK YOU FOR GETTING US TO OUR DESTINATION SAFELY AND QUICKLY. WE FELT VERY SAFE USING YOUR COMPANY, YOUR DRIVER WAS FRIENDLY, WELL GROOMED, SPOKE PERFECT ENGLISH.I WOULD USE AGAIN, AND DEFINATELY RECOMMEND TO ANYONE WHO IS TRAVELLING TO NEW YORK."

"Started out quite well. Nice, new Benz. Driver was dressed professionally and was literate. However, the ride quickly deteriorated as first he got very, very lost getting from Newark Airport to Manhattan. He had to stop twice to turn around. As for the Benz, it was freezing, as though the a/c was stuck on Arctic. We kept asking him to warm it up but it didn't help. I don't think he was familiar with the A/C controls of the vehicle, as I watched him pushing buttons and turning knobs--all while attempting to read his GPS and figure out where New York had been moved to."

"Could I thank your two drivers, both were very considerate & enhanced the experience of visiting New York, I will with great pleasure be recommending your company to any friends & colleagues travelling to New York Thanks again Andrew Robinson "

"We used Alexa to take us from Newark to Manhattan and from Manhattan to JFK a week later. Both drivers were prompt and very helpful. Our trip to JFK could have been tricky due to insane traffic conditions but our driver took a better route away from the freeway making sure we arrived in good time to check in. The car to the airport was not the one we booked but was still in excellent condition and incredibly comfortable. Highly recommend these guys."

"Hi Dave just wanted to express our heartfelt gratitude to John who was our driver, he was a gem. He put up with five giggly girls who were absolutely thrilled with the service we got from your company........it was so stress free i could not believe it. We had all kinds of people tell us stories of how hard it would be to get out of the airport etc but John was there to pick us up right on time......being a local boy he had a lot of stories to share with us and tips....he was absolutely wonderful...he showed us what true New York Hospitality is!!!! could you pass on a thank you to him and tell him it is from the Crazy Canadian EH!!!!!! I will be sure to let everyone I know traveling to New York to Use your Company!!!! "

"Just a note to thank you for your your courteous, professional service!! I knew I made the right choice after talking to you...You made our trip to/from the cruise ship worry-free. You definitely deliver-- I was afraid all our luggage would not fit, but you assured me it would!! You sure know how to pack!! I will recommend you to all our NY friends and family...again many thanks!! A BIG Texas THANK YOU!!!! Maryann L. "

"After reading plenty of reviews about Alexa--all are wonderful things about the service it provides--and talking to Mr. Krause (who is extremely friendly and courteous), I was really looking forward to my trip. This afternoon, my family traveled with Alexa from New Jersey to Boston this afternoon. While we were really grateful that Alexa accommodated our transportation (especially for such a long distance) with a great rate, the service did not quite meet our expectation. Although the driver was on time, he seemed neither willing to be there nor professional; my family and I were slightly disappointed..."

"HOWEVER! I wrote my last poor review and 1 star recommendation of Alexia and no sooner than I had sent it, the owner of the company called to apologize AND REFUND my credit card for the trip (mind you I am stil in the car while he called). That is how you run a business and keep customers happy. I have a return trip with Alexia in 48 hours and will write a review after that. Everyone has a bad day"

"I would highly recommend alexa transport, our driver Paul was excellent - our inbound flight was delayed by four hours because of a snow blizzard but amazingly he was there to collect us when we eventually arrived. The return journey to the airport went exactly to plan. I would have no hesitation using Alexa again and have no problem recommending them. Pleasant, and professional staff - a pleasure to deal with them. Thank you all very much. The Shepherd Family, UK "

"We used Alexa in Dec for Airport Pickup/Dropoff plus transportation to and from the Cruise Port. I have to say that I found them the most professional and friendly guys I've ever met in New York. They took all the hassle out of what could have been a nightmare (What with the weather and the unfamiliarity of finding the Cruise Terminal). David - you and your guys are absolute stars. We won't be using anyone else next time we come to New York !"

"We just returned from a "girl's week in the City" and used your service for transportation to and from the airport. We all agreed (all 6 of us) that we couldn't have gotten better service from any other company. When we arrived in NYC our driver was there waiting for us in the baggage area. He helped us retrieve our luggage and went right to our limo and drove us to our hotel in Times Square. The day before we were to leave, I got a call from David, verifying the time he was to pick us up from our hotel to take us back to the airport. He was there when he said he would be and somehow he managed to get all of our luggage into the SUV. Seems our luggage had grown some during our stay. We all want to thank you for the first class service we received from you and your associates. We will definitely recommend your services to anyone we know coming to the NYC area. Thanks again for a job well done and making our trip even more enjoyable. Merry Christmas & Happy New Year from the Girls from Texas! We loved NYC! Claudia Florian"

"I have travelled all over the world & generally use limo services for airport transport. Alexa Transportation is by far the BEST & exceeded all my expectations. I received prompt & courteous service when making the reservation, as well as from the drivers. I also appreciate the "no surprises" rate quote and the fact that the driver's tip is included. No need to search any further-I have found "MY" transportation company. "

"We had an excellent experience with Alexa Transportation. I changed our pickup time and still our driver was at our hotel (5 minutes early) got us loaded and off to the airport. We had a very pleasant conversation while getting through the morning traffic and a great, comfortable ride. After having been in taxis for the past few days, this ride was truly a pleasure. The only way to go."

"Alexa was everything we look for in a service company from the moment of our first call to the moment the passengers arrived at their destination. At every level of the company, the employees' commitment to their customer was apparent. Alexa is now our preferred limo service when in New York."

"Our family of five used Alexa Transportation four times while vacationing in Manhattan this month. They transported us to and from Kennedy and also to and from Newark Airport. Every time, the limo driver contacted me on my phone the minute the airplane landed. The Escalade was a great ride. We got great suggestions from both Randy and Paul on things to do in the City. Our flight into Newark was delayed three hours. When I called David at the office to inform Alexa about the pending delay, they already knew about it and had adjusted the driver's schedule to meet us. What a relief to deal with a company that you know you can count on. I won't use any other limo company in New York."

"The drivers, both to the cruise port and back home a week later, were both early which was a real pleasure. No waiting around wondering if they'd show up or if they've forgotten about us. They were both extremely courteous and assisted us with our luggage. Their vehicles were spotless and roomy. I would not hesitate to recommend them and will certainly be using them again. On a scale of 1-10, they surely rate a 10!!!"

"I highly recommend Alexa Transportation. They are prompt, realible, dependable and friendly. The vehicle was clean, and exactly the size we needed for us and our many suitcases. We do not travel light and David didn't seem to mind loading them all up in the SUV. David was very pleasant and we really enjoyed his company. We couldn't ask for a better driver or company. Randy called to make sure we enjoyed our ride and thank us for using Alexa. Believe me after riding in the filthy cabs with non-American speaking drivers, Alexa will always be our way of travel in New York. Thanks for treating us like family and making our trip from the airport to the hotel and visa versa such a pleasurable one. I've already recommended y'all to my boss who will be there in July."

"I can't recommend Alexa Transportation, and in particular Randy Nachman, highly enough. Randy's service and attention were second to none and he was also one of the most charming and informative gentlemen my family and I have ever had the pleasure to meet. Despite our arrival from London being delayed, Randy was in great humour when we got through security and provided a wealth of useful suggestions and recommendations for our family stay in New York (by the way, the 7th floor bar in the W in Times Square is excellent as Randy says). For our return journey, Randy took us on a more scenic route - as our plane was delayed - and even loaned me back a $5 bill for a luggage trolley as I didn't have the right notes. I am fortunate to travel heavily through my work (60+ flights last year) and Randy and Alexa Transportation are one of the most outstanding limo firms I have encountered. Randy made my entire family feel like we were part of his family and it was a pleasure to learn from his New York experience. Thanks again - and Randy, my wife and niece both thought the pink shirt suited you just fine ;-)"

"Everything you would expect from a 5 star limo company. Matt was prompt, professional, and delivered as promised. A definite "go to" company."

"Alexa Transportation is fabulous. As soon as we got off the plane and I turned my phone on there was a call from Matt, our driver. He told us where to meet him, and as soon as we had our bags and stepped out of the airport there he was. It was the smoothest trip I've ever had from the airport into Manhattan. We had also booked a car to take us to dinner with friends in Brooklyn, we had to change the pickup time, but it was no problem. Matt picked us up and delivered us to the door of our friend's building. We had a great evening out, but dinner went much more quickly than we thought so I called Randy to see if the car could pick us up earlier than we had originally booked. Randy said it was no problem and the car and driver actually beat us to the building. Our Alexa experience was the best and I will definitely use Alexa again this fall when we are back in the city for a friend's birthday. Thanks Alexa, you guys are the best!!"

"Alexa Transportation was on time and there service was great. I would recommend then to everyone that needs transportation to the cruise port and to any airport. Our driver name was Joseph he was very polite and helpful. "

"What to say more than excellent!!!!!! Randy picked us up right on time at the airport. Nice big SUV immaculately clean and comfortable. He told us about a lot of things to do in New York, explained us where to go and not etc… The driver was professional, friendly and curious at all times. He told us where the best stores. Would definitely use you again and will be recommending you to all our friends when they visit New York………… And Randy likes Swiss chocolates :-) In case of……… "

"Randy and his associates at Alexa are top-notch. I highly recommend them for your NYC limo and car service needs. They carried us between Islip and midtown Manhattan on your recent trip. There were ontime; the vehicles were new and clean, and the drivers professional and courteous. I highly recommend them and will use them on my next trip."

"THIS IS THE AGENCY TO BOOK! Our round-trip chauffeurs--Joseph taking us from the Newark airport, David on the return trip from Manhattan--were on time, found us easily, very polite and helpful, and FUN to talk with! They drove very safely, which is all the more important with kids in the car. Thanks, guys, for a great price and first-class service! We'll recommend you to our friends and will call you again!"

"Randy and David, thanks for taking care of my daughter while she was in New York. Jennifer spoke very highly about your company and driver. I will be looking forward to my next trip to New York. This is one classy outfit."

"My family and I were very happy with the service provided by Alexa Transportation on our recent trip to New York. They arrived on time and the drivers were very courteous and more than willing to help with the luggage. I would highly recommend Alexa Transportation for any trip to New York and will have no hesistation in using them again on my next visit later this year. Well done to all at Alexa."

"Thank you David Krause and Randy Nachman! Not being familiar with the New York area, I was looking for a limo service that could pick up my boss from JFK and drive him to another city. From the original contact with David to the final confirmation with Randy, I felt at ease with my decision to go with Alexa Transportation. The driver was professional and courteous. I’ll definitely call Alexa again, for future needs."

"I have to say that I feel your service is by far excellent. Your drivers were on time, friendly, and even offered advice of where to eat and shop in the city. My friend and I got to where we needed to go on time with room to spare. I would highly use you again and will recommend your services to others. Thanks and enjoy the holidays."

"We can't recommend alexa highly enough,reliable punctual & friendly, everything you want when arriving after a long haul flight. Thanks Randy we will have no hesitation in using you again or recommending your service. "

"I have used Alexa Transportation several times now to bring my parents to Manhattan's Memorial Sloane Kettering Hospital. Their service was and is exceptional beyond belief. The last time I could not give them a pickup time until after my Mom's surgery. Randy was so accomodating going above and beyond the call, as to the location and time of pickup. This allowed me to concentrate on my Mom's health and not worrying about having a ride home. I had an excellent experience on a previous trip with David as well. The drivers are very professional, always on time, if not early, and extremely reliable. I have already recommended them to a few friends and will continue to recommend them and use them as needed. Thank you Randy and David! You have been great!!"

"First off..I am VERY hard to please and I set very high standards in service so when I say that this is an excellent company to use for your trip to New York, you can believe it! Since my husband is a Houston Fire Fighter it was great to have a NYC firefighter driving us through town. On the trip back to the airport we had a retired NY policeman which happened to be the owner of the company! They made our trip enjoyable from the start to the finish. There's nothing like having some of NY's finest driving you through the streets of NY!! We laughed from the time we got in the car until we exited and they gave us some very valuable tips on our next trip to NY that would save us money and time. DON'T LOOK ANYWHERE ELSE!"

"I used Alexa Transportation on 2 occasions 8/13 & 9/11. On 9/11 it was multiple drop offs and pick-ups in New York City. Both Dave and Randy offered superior service. They went above and beyond. I was in the city by myself on 9/11 for pre-admission screening for major surgery and Randy was so caring. I felt like a member of my family was with me. Overall, price, professionalism, anytbing you could possibly want was provided-in other words OUTSTANDING! I will use them time and time again. Thank you Dave and Randy!"

"Could not have made out trip to NYC any easier. Driver at the airport right on time and was incredibly courteous and professional. We will use Alexa again and recommend them to everyone we hear of traveling to NYC. Great job, guys. Thank you for making things easy for 2 people who had never been the City."

"It was an absolute pleasure doing business with Alexa Transportation. We hired an SUV for 5 people on a round trip from New York’s JFK airport to Manhattan with Randy in the office. It was our first time to New York and we we’re a little apprehensive but he assured us everything would be taken care of, and it was! We we’re an hour late arriving in New York but nevertheless the driver was outside the luggage reclaim area waiting for us! The driver was professional, friendly, very informative and the most important thing we felt safe in the car with him, especially in New York traffic. The car was spotlessly clean and astounded us with its sheer size and luxury! The return trip we had the same car and driver and once again he was bang on time and dropped us off at the Jetblue terminal in New York. I would recommend Alexa Transportation to anyone looking for a safe, reliable and comfortable transfer and we will look forward to using them for our future visits to New York! "

"Our driver, Randy was very professional and attentive. He provided very good service and was willing to accomodate us in any way. "