"I believe the owner's response to my mother's review on 8/7/12 speaks for itself with its tone, insults, lies, and spelling errors. (By the way, this website has its own spell-check. I apologize that it does not allow me to space into paragraphs, though.) That should give you an idea of the lack of professionalism and customer service that comes with this company. I am the bride in that review, and I was not the one who initially contacted the company because that is not what I wanted to deal with on my honeymoon. My mother generously volunteered to try to handle it for me. I can feel my blood pressure go up every time I think about this company, mostly because of the way they treated us after our wedding day. There are little things that go wrong on the day of your wedding, most of which you can usually laugh about later, but this is not one of them. ------------------------------------------------------------------------------------------------I did call the company after all of this happened, since the review complained that they, "never even heard from the bride," and I asked for the owner. He confirmed that he was the one who wrote the response to the review from 8/7/12. Long story short, in response to my mother complaining about the poor service, he said he, "Didn't have to deal with that crap," and ended up swearing at me on the phone, with an employee yelling in the background, "Get over yourself" (is what it sounded like) and hanging up on me. -----------------------------------------------------------------------------------------During the conversation, he demanded that my mother come in to apologize to him before he would discuss any type of compensation or reimbursement. Not once did he offer me an apology, and he claimed that the air conditioning had been fixed when I was the one who was sweating in the back of the limo with my wedding party. Never did we ask for a full refund, but what on earth would we do with a $100 credit toward a future limo rental? That was his idea of making us happy, which my mother was not happy with when she met with him. --------------------------------------------------------------------------------------------Also worth mentioning: a) Maybe I should have backed out when I received the limo contract in the mail, about a week after they said I would receive it, and my first and last name were spelled wrong, as well as other grammatical errors in the contract. b)The red carpet that was included was never rolled out, probably because everyone was preoccupied with the broken air conditioning. Fortunately that was not something that was very important to me. c) 13 small adults could barely fit in this limo. A groomsman had to squeeze in with my husband and I. Still, the owner stands by the vehicle being a 14 passenger limo. ---------------------------------------------------------------------------------------------Though I do feel the owner's response speaks for itself, I cannot stand by silently as he tries to make us out to be liars. I am responding so much later because, a) It angers me every time I think about it, and b) There is so much to address that I have not had time to sit down and respond to it all. Here are my rebuttals: ---------------------------------------------------------------------------------------------------1. How could we realistically cancel the limo service, like he claims, upon realizing the air conditioning was broken the moment the limo arrived on our wedding day? You're right, half of us could have piled into my mother's minivan. I even thought about it for the sake of air conditioning, but a minivan doesn't exactly match up to a limo you already paid for.------------------- 2. Neither the bride or groom was given the option to cancel, and the driver told the groom they would try to get another vehicle or have the air conditioning fixed. ----------------------------3. The whole explanation about the child locks and broken door handle- it's funny, the door that the groomsman exited to open my door when my dress was caught in it was indeed the door that opened into traffic- no child lock, able to open. My door, the one next to the sidewalk, was the one that would not open. Seemed to be broken to me, and made me nervous in the case of an emergency. --------------------------------------------------------------------------------------4. As far as the cleanliness of the office, I agree it is somewhat irrelevant to the situation. However, my mother told me the same and has no reason to lie to me, but I did not see it myself. -------------------------------------------------------------------------------------------------------5. Never did we ask for something for nothing, as reiterated by the owner over and over again. We only expected a reasonable offer from him to partially reimburse us since service did not go as planned, and I assume, was not up to the standards of this company. I don' think some kind of compensation was out of the question, considering we paid $550 for a 3 hour contract that was about 12 miles from the first pick-up to the last drop-off, all with no air conditioning on a very hot day.-------------------- ---------------------------------------------------6. The hood of the limo was still open with men working on it when we exited the church. If it had been fixed in time, I would assume the hood would have been closed, the workers would have left, and the limo would have been cool inside. It appeared to us that the car with the people that were fixing the limo followed us to the reception site, unnecessary had the air conditioning been successfully fixed. The owner also told me on the phone that he followed the limo to the reception site. -------------------------------------------------7. The owner told me he was supposedly on site at the church, but never introduced himself to me or anyone, nor did he offer an apology for the inconvenience.---------------------------------------- 8. The car was not cool when we exited the church. It did not cool down during the 10 minute ride to the reception. I have 12 other witnesses to verify that. We were thankful it was only a 10 minute ride. The owner supposedly followed us all the way to the reception site and questioned why we did not open the windows if it was not cool. Answer- we tried, but found the wind was ruining the hairstyles that all of the girls had paid for, including mine. We decided to let the non-cool air blow and keep the windows shut. I personally had a cold water bottle on the back of my neck to try to cool myself down.----------------------------- 9. The overheating nonsense- we are not mechanics, perhaps an incorrect diagnosis, but someone saw steam or something coming from the vehicle at the reception site.----------------------------------------------------------------------------------------------------------------------------------- 10. Going "above and beyond" to fix their own vehicle when it should have been properly working is not truly going "above and beyond." That is their business. -------------------------------------------------- 11. The contract did indeed say that they were not responsible if the vehicle broke down, but also said they reserved the right to substitute any vehicle due to mechanical breakdown, which they did not do, because they did not have another vehicle. It is not my fault that they do not have extra cars in their fleet, perhaps they should have subcontracted one. Obviously, this is not what either party planned for. I interpreted the contract to mean that they could not be sued, or anything to that effect, if service was disrupted. I suppose I was naive in thinking that out of good customer service they would try to remedy the situation if that situation did occur. I suppose I should be grateful the limo did not break down on the way to the wedding, or I guess we would have had to walk since they are "not responsible." Speaking of the contract, it also did not say that I could have canceled service for a full refund in such a situation, which the owner claims I had the option of doing, though this option was never even offered. ----------------------------------------------------------------------- 12. It is none of the owner's business what my mother did or did not pay for in my wedding, and I was appalled at his rudeness of even mentioning such a thing. ------------------------------------------------------------------------------------------------------------------------------- 13.Top it off with name-calling towards "my medling mother" ( correctly spelled, meddling, by the way.) He also called her a banshee on the phone. Nice.------------------------- 14. The owner was just as rude to me on the phone as in this response. As an owner of a company, even if you are upset, you should have enough business sense to compose yourself and respond in a professional manner.------------------------------------------------------------------------------------- Needless to say, I would never recommend this company to anyone. Perhaps if you're lucky and nothing goes wrong, you won't have anything to worry about. But if it does, good luck! It's not a gamble that I suggest taking, especially on such a special day like your wedding day. "

"A+ Limousine Service provides luxurious, friendly, accomodating service. I used A+ Limousine Service for transportation to the airport and have akways been pleased with their efficient service, A+ Limo gets an A+ from this satisified customer. Connie Crowshaw "

"Al the driver was great he was early and the limo was the sharpest car i've ever seen "